Recently I heard of families being downgraded at check in. They paid for a certian view garden, courtyard but upon arrival they were told no rooms were available and down graded them to a standard room and gave back the difference. I don't know about anyone else but depending on the resort I would be upset if this happened to me. My understanding is that when you reserve a room you are only reserving a place to stay on Disney property not anything more. So in essence they can move you anywhere. But is it fair to down grade someone after they paid? Who else would be upset if this happened to them?