Dolphin Delemia

Discussion in 'Disney Resorts' started by tylerbug, Jun 7, 2008.

  1. tylerbug

    tylerbug Mouseketeer

    Joined:
    Feb 13, 2003
    Messages:
    203
    Called to make reservation for December for 6 nights at Dophin got one room balcony one resort view connecting rooms government rate....was quoted a price then about 10 minutes later the reservationist called me back and said they had a AAA special going which would give me free breakfast each morning for 2 had reserved two rooms so that would cover my whole family....he stated this would not change my rate just add free breakfast...he would re send confirmation..never got confirmation so I called hotel they state I do not have free breakfast...and they are not responsible for what the reservationist told me....so I have no free breakfast ...well I booked my air after confirming this reservation...supervisor says oh well!!!nothing they can do.. where do you think I should go from here...or do you think this is a dead issue!!!!Any opinions would be helpful!!!
     
  2. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  3. kaytieeldr

    kaytieeldr Reserving the right to make jokes out of typos - b

    Joined:
    Jun 11, 2005
    Messages:
    38,331
    You booked at a particular rate - for the sake of simplicity, let's call that rate $100.
    That rate included the room. Period. That's what you booked, and that's what you paid for, and that's what you expected, right?
    Then the reservationist called you back and erroneously told you about a free add-on which you accepted.
    Now you find you that for no change in rate, EVER, the free breakfast about which you were not originally aware and which did not in ANY way influence your reservation, your decision to make your reservation, or the cost of your reservation, does not exist - you're not eligible for it, or they don't offer it, or whatever.

    Yeah. Dead issue.

    Now, if there's something I'm missing (additional cost now not being refunded, reservation actually changed, whatever), that's different. But from what I'm reading, that doesn't sound accurate.
     
  4. WDW~Lover

    WDW~Lover DIS Veteran

    Joined:
    Jan 6, 2008
    Messages:
    1,401

    yes, what they said! when you booked you did not expect to get free breakfast, and you cannot beat the rates that they have. Just stop at the store or do garden grocer for your breakfast!
    they have coffee in the room.
     
  5. kaytieeldr

    kaytieeldr Reserving the right to make jokes out of typos - b

    Joined:
    Jun 11, 2005
    Messages:
    38,331
    Thank you. I'm apparently surprisingly lucid in the middle of the night :teeth:
     

Share This Page