Dollar Rental Credit?

Discussion in 'Transportation' started by mom_rules, May 26, 2003.

  1. mom_rules

    mom_rules <font color=FF66FF>LOVES the Yachtsmen!<br><font c

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    Has anyone had experience with trying to get a credit from Dollar after the fact?

    Here's what happened. We had a rate confirmed before we left plus a coupon for a free upgrade. When we arrived there was no upgrade available (another question: Has anyone actually received a free upgrade?). They offerred us a 10% discount-no problem. When my MC bill came in my discount should have been $28 and they gave us a $3.00 discount (1% not 10%). I have emailed but haven't gotten an answer yet.
     
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  3. GAIL HAYDEN

    GAIL HAYDEN DVC Member since '92

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    I would call them. They won't give you 10% of the total rental, just the base, and I am surprised they did not give it to you at the time of rental.
     
  4. sgtdisney

    sgtdisney DIS Veteran

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    I emailed Dollar last year regarding an upgrade that I was charged for that I shouldn't have been. Long story, but they started charging a premium for extended minivans at Dollar. At the time I booked it said the Grand Caravan on the website was the standard van (now it just says Caravan.) Anyway, I emailed Dollar, they have a form you fill in and it asks for your receipt # and everything. I explained to them what happened and they agreed with my point and credited my account the amount extra I was charged. They were extremely nice, and quick and very helpful in taking care of it.
     
  5. mom_rules

    mom_rules <font color=FF66FF>LOVES the Yachtsmen!<br><font c

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    Hopefully I will receive similar service. Still waiting (It's only been 4 days).
     
  6. mom_rules

    mom_rules <font color=FF66FF>LOVES the Yachtsmen!<br><font c

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    Well, I'm still waiting for a response (other than the automated one I received right after sending my email). They stated it could take up to 15 days for an answer.
     

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