Yow, Tiff, I was hoping to hear DCL had gotten better but sounds like they are worse than ever on this issue. Email them please, they need to get this feedback, I felt I was beating my head against a wall sometimes.
CMs were not rude, they just did not know squat and were not allowed to contact the subcontractors to answer questions. One time I called and I could hear the CM ask around the office if anyone knew anything, strange. Disney is so great in the parks and so lousy on the cruises with wheelchairs. Such a dichotomy, many other cruise lines are so much better with accessibility, maybe because they have had to deal with a more senior population of cruisers.
I cannot over-sell Shoretrips, though. They bent over backward to help. We will probably not do any charters or especially not any DCL excursions this next Eastern. Now that we have a better idea of what each island is like, it will be simpler on our own. We are taking the Eastern again mostly because I could not face the grueling task of figuring out what my mom could do in new ports!
I hope "Chuck's" wheelchair cruisers do a good trip report; looks like it may end up on the wdwig, though.
I emailed my wheelchair trip report to Dave and Jen at the Passporter, hoping their next edition will contain some accessibility info. Anyone with this kind of info could do the same and maybe something will get into the book.
Wheelchair text was posted here a while ago.
http://www.disboards.com/showthread.php?threadid=287109
Here is our home page. The site is under construction and still has some missing parts, thread is more complete.
http://home.comcast.net/~b.stith/
Good luck Martel and give us a trip report after! Tiff, do you have a trip report?
Carla