Do DVC MS CMs work from home?

Discussion in 'DVC-Mousecellaneous' started by get_us_to_WDW, Dec 1, 2011.

  1. get_us_to_WDW

    get_us_to_WDW Earning My Ears

    Joined:
    Jun 11, 2004
    Messages:
    275
    I was working with a DVC MS CM a few Sundays back and I heard what sounded like little children playing in the background. I always assumed there was a call center but now I am wondering if some CMs work from home? I have no complaints - I am all for flexible work arrangements. I know other travel companies (Orbitz, for one) do this and it works out well. Maybe I just heard some giddy CMs in the background or maybe someone's kids were visiting the office - just curious really?
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. AnnaS

    AnnaS DIS Sponsoor/Veteran

    Joined:
    Jul 7, 2001
    Messages:
    6,840
    Yes, mine does. She started to work from home a number of years ago.
     
  4. dianeschlicht

    dianeschlicht <font color=blue>DVC-Trivia Contest, Apr-2006: Hon

    Joined:
    Nov 22, 2000
    Messages:
    36,450
    What do you mean by "mine does"? Are you implying you have your own personal Member services rep that you call when you book?
     
  5. disneynutz

    disneynutz DIS Veteran DIS Lifetime Sponsor

    Joined:
    Dec 11, 2006
    Messages:
    20,577
    There are Telesales Guides that work from home.

    Reports of MS CM's working from home have been reported, but I would think that it would only be available to senior people who need little support.

    :earsboy: Bill
     
  6. Plutofan

    Plutofan DIS Veteran

    Joined:
    Nov 14, 2005
    Messages:
    1,523
    I have had several times were kids were in the background when I called MS.
     
  7. BEASLYBOO

    BEASLYBOO I'm back....

    Joined:
    Oct 5, 2007
    Messages:
    4,985
    I can only recall hearing the voices of other CM's in the background. The only children I've ever heard were mine who are always intent on talking to me when I'm on the phone!
     
  8. MouseMomx2

    MouseMomx2 DIS Veteran

    Joined:
    Nov 10, 2006
    Messages:
    5,610
    I am guessing she meant her DVC guide.
     
  9. Greysword

    Greysword <img src=http://www.wdwinfo.com/dis-sponsor/images

    Joined:
    Apr 6, 2004
    Messages:
    2,108
    This is what I thought, as well. You know, it is probably part of the new tiered point structure, but only for direct purchase members :lmao:
     
  10. AnnaS

    AnnaS DIS Sponsoor/Veteran

    Joined:
    Jul 7, 2001
    Messages:
    6,840
    Of course I do, that's why I get everything I want - NOT -:lmao:

    Just got home - I was either thinking Guide or I thought the OP meant guide.
     
  11. hakepb

    hakepb DIS Veteran

    Joined:
    Apr 19, 2008
    Messages:
    4,801
    I think I heard that they may allow some flexibility in working, but they also use it to increase the number of available agents on planned busier days, ie when a new resort opens for booking..
     
  12. DVCconvert

    DVCconvert DIS Veteran

    Joined:
    Aug 3, 2004
    Messages:
    5,875
    Why of course!....:wizard:

    Do you mean to imply you don't????? :confused3

    ;)
     
  13. Sammie

    Sammie DIS Veteran

    Joined:
    Aug 20, 1999
    Messages:
    20,542
    Yes on weekends and especially holiday weekends sometimes the calls to Member Services are rerouted to at home Disney call center
    agents.

    Which is why you sometimes get someone that does not act like they know what they are doing.

    Which is why I don't call on weekends and holidays and don't get upset with them because honestly they do not know.

    Get mad at Disney for saving money or being cheap but the poor person on the end of the phone has no idea what the heck you are talking about unless it is on her computer screen.
     
  14. Scrappy_Tink

    Scrappy_Tink DIS Veteran

    Joined:
    Aug 29, 2009
    Messages:
    4,758
    I thought it was strange when we added Vero Beach that our paperwork was mailed from here in CO, and the return Fed-Ex was addressed to a CO address too.
     
  15. Dean

    Dean DIS Veteran<br><a href="http://www.wdwinfo.com/dis

    Joined:
    Aug 19, 1999
    Messages:
    32,752
    I think it's common for those slated to the email messages work from home, esp on weekends.
     
  16. candielips

    candielips DIS Veteran

    Joined:
    Dec 14, 2006
    Messages:
    2,084
    Mine insisted on throwing a temper tantrum last time I called disney. Just 2 days ago, I had to go into the bathroom and shut the door just so I could hear what they were saying to me.
     
  17. dianeschlicht

    dianeschlicht <font color=blue>DVC-Trivia Contest, Apr-2006: Hon

    Joined:
    Nov 22, 2000
    Messages:
    36,450
    That makes sense, but I've never heard anything other than other CM voices when I've called.
     
  18. Nancy

    Nancy Wasting away in Pegulaville

    Joined:
    Aug 19, 1999
    Messages:
    23,313
    A lot of call centers have work at home employees. Mine does, and they have access to the exact same information that those in the actual office building do. It allows us to hire more people since it frees up desks in the building. The company sets up the internet and all the computer systems we need. The only thing different is the phone setups, their phones go through different setup than the ones in the office do.

    If I worked at home people would hear my cats whining all the time thinking that because I was home they should be fed non stop.
     
  19. DVC96

    DVC96 Mouseketeer

    Joined:
    Jul 10, 2006
    Messages:
    158
    I don't know about MS, but Disney CRO does allow this - I have a friend who did from home for years.
     
  20. nunzia

    nunzia You can't top pigs with pigs, but you CAN top Toys

    Joined:
    Oct 19, 2007
    Messages:
    7,528
    ..now that's a work from home job I'd like to get...
     
  21. get_us_to_WDW

    get_us_to_WDW Earning My Ears

    Joined:
    Jun 11, 2004
    Messages:
    275
    That's what I was thinking! ;)
     

Share This Page