There is a direct phone to DME....866-599-0951. But, they much prefer it if you call whomever you booked your room through. DME sometimes won't even talk to you until about 3 weeks prior to your departure for MCO. So, give whomever you booked your resort stay with. They will take all your info and then hand it off to DME just before you leave. As for who gets what...the person who is the primary person on the reservation (the one making the reservation) will get the DME info packet with yellow luggage tags for everyone listed on the reservation. It will be up to that person to get everyone else their luggage tags before departure. DME/WDW will not send out individual info packets.