I used to love ME, but am getting a bit discouraged with it now. Last year and this year, our tags were not sent out, even though the reservations were made months in advance. Last year it was getting close to leaving and still no tags, so I called and they said they would send them out and did, so all was well. This year, when I made the reservation, Disney assured me my ME info was in the system. I didn't receive my tags and it was 3 weeks out. I called Disney, they said they don't know what happened and to call ME. I call ME and they said Disney never sent my ME info to them. Geez. When I do receive the tags, I notice there is only one tag pp. Reading here, I see this is the new policy? I don't have time to request additional tags. During one of our ME trips from the airport, the driver never played the movie, he only had annoying non-Disney music playing the whole time, so we missed that little bit of excitement. I know, minor thing, but you look forward to it just the same. Plus, the last two ME drivers could have driven a bit more safely, imo. I realize ME is "free" and I have loved it in the five or so years we have used it, but I am seeing a slight decline here in service. We shouldn't have to be calling for tags that don't show every year and calling for extra tags. I guess I will use it until it stops being free, then it's back to town cars. Don't get me wrong, I am still grateful ME exists, but I hope it can get back to the great service I experienced during it's first three or so, years. UPDATE: just got back from Disney. Used ME. The service was GREAT! They played the movie both ways. No long waits. I was really happy with the service.