Welcome to the latest edition of the Disney's Caribbean Beach Resort Information & Questions thread! The thread that was started in November, 2014 can be found here. Many of us on The Dis have stayed at the resort multiple times and are more than happy to answer any questions which you may have regarding the resort. Having said that, you may very well find that your questions are answered by a look at the first few pages of this thread. However, all questions are welcome and I hope that you'll feel free to post them and we'll do our very best to answer them. I strive to keep the information updated and rely heavily on information posted on the Disboards to do so but, with the way that Disney is constantly growing and updating things, I may miss "new" information. Please let me know (whether that's by private message/conversation or tagging me) if you hear of changes or see that I need to make corrections and/or additions. The pictures that I post here are either my own or credit is given to the photographer. Disney's Caribbean Beach Resort, or CBR for short, underwent a major refurbishment that began in May, 2014 and it is now complete. All standard and preferred rooms were done and along with the refurb came rooms that sleep five! The rooms with pull-down beds are scattered throughout the resort and are in all villages with the exception of the pirate themed rooms located in Trinidad South. After the standard and preferred rooms were updated, the pirate themed rooms were also refurbished. Thank you to Dave at yourfirstvisit.net for the pictures and review! Additional information and pictures of the rooms are below. This post will be updated with any "breaking news" regarding the resort. Now, on with the show! Disney's Caribbean Beach Resort is a tropical paradise located near Epcot, Disney's Hollywood Studios, and Disney Springs and is considered an "Epcot Area Resort". Because of the resort’s central location, your ride, whether by taxi, your own vehicle or by Disney bus, to any of the four parks, two water parks or Disney Springs won’t be a long one. The CBR, one of Disney's five moderate resorts, has 2,112 rooms and consists of thirty-three two story buildings surrounding a 42 acre lake. The resort has six villages: Martinique, Trinidad North, Trinidad South, Jamaica, Aruba and Barbados. Each of the villages has it’s own quiet pool, laundry facilities and bus stop. If you are driving, you won’t have a problem finding parking as each village also has a parking area. I’ll post more specifics and numerous pictures of the resort buildings, rooms, pools, views, etc. in the posts that follow. Let’s start out by talking about the first place you’ll visit when you arrive on the resort grounds, then, I’ll move on to the villages, rooms, food court, amenities, etc. The Custom House The Custom House is where you will check-in for your reservation. If arriving by Magical Express, you’ll be dropped off under the portico at the Custom House entrance. (Photo credit jensieb) If you are driving, you will need to stop at the guard station, give them your name and show an I.D. after which time they will direct you to The Custom House. Parking is plentiful, shaded and right outside of The Custom House itself. Located within The Custom House are the check-in/out desks, lobby concierge, restrooms and airline check-in. There are separate lines and windows for standard check-in, online check-in and concierge and a separate area for airline check-in. (Photo credit jensieb) Large valuables can be left at The Custom House if they will not fit in the room safes. Ask for more information upon check-in. Just outside and to the left of The Custom House entrance, you’ll find Bell Services. If you need assistance in getting your bags to your room, stop there after checking in and they’ll be glad to help you. Large luggage is not allowed on the resort buses. If you arrive via Magical Express and have nothing but your carry-on, you have three choices: 1) use Bell Services to take you to your room; 2) you can catch an Internal Shuttle bus to your village. The bus picks up just to the side of The Custom House; or 3) walk to your village. How long it takes you to walk to your room from the Custom House depends on your room/building location. Bell Services will also assist you when you check out. If you are using Magical Express, it is best that you call or go to Bell Services the day/evening before your check out date. You can schedule a time for Bell Services to pick up you and your luggage and take you to The Custom House. **Please note that luggage is not allowed on the Internal Shuttle Bus Keep in mind that most guests will not need to go to The Custom House except at check-in, airline check-in and Magical Express pickup. Should you need assistance while at the resort, you can either take an Internal Shuttle Bus to The Custom House or go to the concierge desk located in Old Port Royale. The internal shuttle bus, which is clearly marked, stops at each village bus stop and loops around the resort. Check-in and check-out Check-in is at 3 pm, at the Custom House. There is a possibility that your room will be available to you prior to the official check-in time of 3 p.m. If your room is not available, you can leave your luggage with Bell Services and use any of the resort amenities. Once you are in your room, you can call Bell Services and they will deliver your luggage to you. If you arrive via Magical Express and you let them handle your luggage for you, your luggage will be delivered to your room. If your room is not ready, you can leave a mobile number with the castmember who checks you in and you will receive a text when your room is ready. Having said that, some report that they never received the text message. If you are on the resort grounds and do not receive a room ready notification, you can go to the concierge desk in the Custom House or in Old Port Royale. Online check in, options and requests Once you are 60 days out from your arrival date, you will get notifications in your My Disney Experience account that you are able to do online check in. You are not really checking in when you go through the online check in process. They really should call it online pre-registration as that is what you are actually doing. You will verify your personal information, add a credit card for charging privileges to your room and you can also add room requests. You will also add an estimated arrival and departure time. Please keep in mind that requests are just that, requests, and are not guaranteed by Disney. I usually have my requests noted on my reservation at the time that I make the initial reservation. I then call approximately two weeks prior to our arrival to make sure that they are still noted. When making requests, it is best to place them in the order of importance to you. There is no set restriction on how many requests a guest can make. But, that doesn’t mean that you can go crazy with the requests either. As a general rule, you should limit your requests to your top three. You’ll want to be sure to list your preferences in the order of importance to you. For example: 1) The XYZ section of the resort; 2) Ground floor; 3) Near the resort food court/restaurant. If you overwhelm the room assigner with your requests, they won’t know what is most important to you and may just choose one over the others. For more information about making requests. click here. For more information about where to find things at the resort during your stay, click here.