Disney Video

Discussion in 'Disney Weddings and Honeymoons' started by Codie, Sep 27, 2005.

  1. Codie

    Codie DIS Veteran

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    I just got off the phone with disney video and am sitting here in tears. During the ceremony they missed two very special moments--one planned that they were informed about and one very special impulsive moment. Evidently Disney is not set up to catch "moments" that are not planned or scripted. I was just pleasantly informed that the three cameras in the wedding pavilion are all there to focus on the same script and not to catch unscripted moments. Essentially you are not getting "3 camera coverage" of the event, but rather 3 angle coverage of one thing. Our dvd had many long periods of focusing on the empty altar or the doors and we thought this was odd. Now that I have gotten off the phone with the gentleman who explained that I had been previously uninformed (thus leading to the bad decision of not using stvs instead of disney) as to the purpose of having 3 cameras, I understand the long empty pictures. I thought that I was getting three camera views that would later be edited (thus the purpose of editing) into One stream of video. We saw no pictures of the crowd, other than those through our heads during the actual vows. I was told this is because the crowd is unimportant unless they have been told otherwise. I am so upset right now that I made the decision to go with Disney:( The video itself is not awful--it's a decent video--but it is missing the Moments and the Magic :sad2: .
     
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  3. *DisneyBride*

    *DisneyBride* Mouseketeer

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    Codie, i'm so sorry this had to happen to you. Did Disney do anything special for the video? Did they add any "Disney Magic" in other ways? They didn't even edit it down properly for you?
     
  4. Codie

    Codie DIS Veteran

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    No--they really didn't. We got the video last night and were very excited to watch it...we were a tiny disappointed. We were expecting a great video with disney magic--there was nothing. It was a decent video--very high quality but average at best on the editing. There response was sub-par. I had no idea that the three cameras would all be edited into one video right from the start. They kept talking about how they can't get the moment if it isn't in the script---but they didn't even get my parents sitting down--they flashed right to the empty altar. Now that I know "how" they tape, I understand--but how do you miss the moments!! Especially the ones they were specifically requested to tape:(
     
  5. Codie

    Codie DIS Veteran

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    There was one cool thing that we really liked...they added in canned video of the Boardwalk (like advertising videos with no people in them) before they went into our reception at the ADH. That was a little Disney Magic that I don't know if STVS can do...
     
  6. *DisneyBride*

    *DisneyBride* Mouseketeer

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    that's awful! Those are just simple requests that they're suppose to know! I would demand for some money back, that's ridiculous! How can they produce something and not even put anything Disney related???
     
  7. Codie

    Codie DIS Veteran

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    I guess the opening and closing scenes are "disney related"...they start out and end showing gloves and rings and flowers (all canned, none of my stuff) and glass slippers and ribbon with mickey heads on it.

    To their credit also--the little "synopsis" of the day that they do at the end was really sweet and beautiful...
     
  8. EvilinaDM101

    EvilinaDM101 I LOVE Disney, Lilo and Stitch, Depeche Mode and m

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    I am SO sorry to hear about that!!:( So was Disney at least sincere or maybe even apologetic about how it all turned out??
     
  9. twojo21

    twojo21 disney bride 32106

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    omg thats awful :( , sorry to hear this about your video jessica. hopefully your beautiful photos will give a lasting memory of your day, you could put them on a dvd & add music, even the vows if youre techy on the computer. i hope disney is giving you a partial refund, gift, something to make up for their inadequate video footage. thank goodness i have stan booked for our wedding.
     
  10. *DisneyBride*

    *DisneyBride* Mouseketeer

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    Okay so maybe it's not that bad. Did they send you a demo before hand of their work? I think i would still try to get some money back or a credit for something else.
     
  11. Luvndisney

    Luvndisney Mouseketeer - Have a Magical Day!

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    Hearing these horror stories makes me worry about my decision to use disney video and photo. Has anyone been happy with them?????

    I feel so bad for you codie!!
     
  12. Codie

    Codie DIS Veteran

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    They did not send a demo before hand because i decided the week before the wedding to book videography. I thought Disney was cheaper than STVS (after I called STVS) and I liked the idea of the 3 cameras in the WP, so I went with them. Now Disney is more expensive, and very unapologetic for sticking to the script. They blame me for not telling them that the Moment was going to happen--how could I have known? My dh is calling them tomorrow to try to sort things out. We were going to get the raw footage (for $450) to see if we could catch the moment ourselves--but they said they only give you the 4th tape (the inline edited tape) and that they don't give you the other 3 views as they deem that to be a waste. I will see what they tell dh tomorrow, but I am very upset that I made the mistake of going with Disney because I thought that they would provide more coverage than STVS could.
     
  13. kegafford

    kegafford Mouseketeer

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    I am so sorry to hear that aout your video. KNow I am thinking of pulling all of my photos from them. The more and more I hear about these issues.
     
  14. Servants of Evan

    Servants of Evan DIS Veteran<br><font color=red>I don't think I've

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    As someone who worked in the video industry (7 years with HGTV) I wouldn't be too suprised if the cameras weren't even iso-recording. If they know it's an event which is going to be switched live, some don't even bother with the safety of an iso recorded backup. If all three cameras were manned, there would be no excuse for long shots of an unoccupied altar, or for "not following the script." That's poor directing and crew communications, plain and simple. It's called an intercom folks, that wonderful headset device the Director and his crew are supposed to be wearing and they are to communicate. Camera 1 gets this shot, two get's that shot, three we're live with you but when we clear get another shot. It's basic directing. If they blame it on not following the script, they shouldn't have their heads burried in a script -- the world happens in front of them, and it's their job to capture it.

    Servants of Evan.
     
  15. rosiejo

    rosiejo <marquee><font color=orange>Wonky Chick</marquee><

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    Codie - I'm so sorry to hear that your video didn't turn out how you imagined - you would hope that Disney would do a good job to capture the magic.

    Can I ask what the "moment"s were that they missed? I'm intrigued...
     
  16. LIGrumpyGirl

    LIGrumpyGirl DIS Veteran

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    I had a problem with Disney photo and wasn't too happy with the way things turned out. It took weeks of dealing with Stephanie to get it taken care of (somewhat). My coordinator did give me the name of her boss in case I needed it. I didn't but I may still have it. Let me know if you need it. (this is for disney event planning or something like that.)
     
  17. Codie

    Codie DIS Veteran

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    There were actually a bunch...primarily they missed my husband jumping off the altar and running into the audience to see some surprise guests. But also, they made me fill out a questionairre of what I wanted covered. Now granted I made the decision to do this a week before the wedding (and 4 days before I left for florida) but they sent it to me the day before I left. I spent the night, before packing filling it out, and then gave it to my then fdh to fax the next morning. A few of the things I asked them to catch were: My father being the fob AND officiant (he had to put on his robe--missed it completely), i asked for video of the program, the flower girl reactions, a scan of the reception before it started--they got none of it. They didn't even get the audience at the ceremony or at the reception (they only taped those people dancing or who wanted to talk on video)--they told me that wasn't in the script--i hadn't asked for it...I didn't know I needed to ask for a crowd shot. As people walked down the aisle and got close to their seats the video abruptly switches to empty altar or closed doors. It's very strange.

    Anyway, after my crying conversation to which I was given no answers or sympathy, my fdh called the next day. They gave him the same explanation. BUT he was told that they want to make our video better--we are supposed to email them with everything they missed and they are going to scan our raw footage and see if they can "catch" any of the moments. However, they've already told us that they just plain don't have my husband jumping off the altar. they said that they felt it was more important to tape the best man. I thought with three cameras they definitely would have gotten BOTH...

    Live and learn--for those of you who haven't made the same mistake I did--please take heed and do your homework--I wish I had. :confused3
     
  18. Codie

    Codie DIS Veteran

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    What sort of problem and how did they resolve it? I so badly don't want to be upset over this--I want everything to remain wonderful and magical but I am so upset that I made a bad decision because I relied on the fact that it WAS disney and it HAD to be wonderful...
     
  19. LIGrumpyGirl

    LIGrumpyGirl DIS Veteran

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    I was very unhappy with the quality and quantity of photos I received. I only ended up with 37 extra proofs after my 12 pic book. I fought them and told them I wanted copies of the 12 in the folio for my own book. They said they were not part of the deal. I fought and won!

    I was not happy with the photographer either. I can't remember her name though. I had to ask her to take individual pics of DH and I. Isn't that a standard thing??

    Anyway...I would have picked Randy Chapman had I known. Maybe for the 10 yr VR!
     
  20. Glass Slipper

    Glass Slipper Mouseketeer

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    Did you also have the "roamer" in the Pavilion. I have been told that you have the 3 steady cameras that are set up and can also have a person walking around to get extra shots, close ups and such. I'm trying to decide which service to go with. This is a really hard decision.
     
  21. Luvndisney

    Luvndisney Mouseketeer - Have a Magical Day!

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    Glass Slipper - where did you hear this form Disney? I am also trying to make a decision on video and photo. I kind of need to stick with disney for my minimums, but I am worried about their service. I would love to know if they have this, b/c I would definately invest in the extra person. Anyone else know if this is possible????

    Thanks
     

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