Disney uk hotel booking error

Discussion in 'UK Trip Planning Forum' started by Chilly, Sep 29, 2009.

  1. Chilly

    Chilly RIP Tag Fairy

    Joined:
    Apr 25, 2006
    Messages:
    13,794
    We paid off our hotel balance last week on the Disney UK website. I went on today to check it had all gone through ok and it had however they said we still had £314 left to pay. I rang up straight away and they said they will take the £314 off but I advise everyone to check their own bookings.
     
  2. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

    Joined:
    Oct 18, 2006
    Messages:
    6,021
    my parents got a letter for the whole bill after they had paid! like a month after they had paid!

    I think its a small number of bookings as we didnt have any problems but like most companies there are always problems
     
  3. Beep

    Beep My heart and soul live in Florida!

    Joined:
    May 30, 2007
    Messages:
    1,735
    We had the opposite problem - our balance payment was taken twice!

    I logged in the day after I had paid it to check, saw what had happened, called the number and it was refunded 48 hours later.
     
  4. igk

    igk DIS Veteran

    Joined:
    Aug 25, 2003
    Messages:
    761
    Thanks. I went online the day after I paid the final balance, and it showed paid in full. I printed that page off for my records.
    I seem to be accumulating quite a dossier of paperwork for my upcoming trip :eek:
     

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