Disney quick service to begin offering printed allergie info menus

Discussion in 'disABILITIES!' started by disney david, Sep 8, 2013.

  1. disney david

    disney david DIS Veteran

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    Now instead of having to wait for the manager you be given a menu with option to common allergies if you have uncommon ones I am sure you will still have to talk to a manager and or chef.

    Right now their at mk locations but will be at every location soon I think it a good idea hopefully it lessen the wait times and let guest know what they can get and if they don't see something they can try another location with having to wait for the manager to come and talk to them.



    http://www.*********.com/quick-serv...ed-special-dietary-menus-disney-world-164554/
     
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  3. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    The Gluten Free and Dairy Free WDW blog started talking about this Friday.
    From what I've been seeing, some of the information was up and went back down again.
    Check out their blog for details and continued news:
    http://glutenfreedairyfreewdw.blogspot.com/
     
  4. disney david

    disney david DIS Veteran

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    Thanks sue for the link
     
  5. mistysue

    mistysue DIS Veteran

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    They had these a few weeks ago at Columbia Harbor house. It is essentially the same as the lists special diets give out, so if their pdf can answer all your questions then you are all set.
    If you have a combination of allergy categories (say peanut and dairy) it may not be helpful.

    Unfortunately for my son, this printed menu marked the day that CHH refuses to feed him. We ate there twice one week, then on Saturday they had this menu and the manager said because of the printed warning he would not prepare food for anyone he knew may have a potential air contamination issue. (He said even if we dont care, he knew shellfish could be in the air so he cared) They printed on the bottom of the menu that if you have any fish or shellfish allergy they recomend you try another location. That's nice, but they were also the only location with allergy tenders. :( His tests show a mild shrimp allergy and we are not at all concerned with cross contamination as he has never had a reaction to it we just do not directly give him shrimp.

    When we were at the register I asked to page somebody for allergies and the cashier's first response was to hand me the page and say this is now everything off menu they offer, so Im keeping my fingers crossed it was just bad timing.

    This may help for single allergies, but I am a bit worried this may make things more difficult for complex issues.
     
  6. disney david

    disney david DIS Veteran

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    these menus are to stream line the operations and let guest know what they can get and what is safe and so Disney knows what they need to keep in stock. This is also to stop guest who think they can have the whole menu changed and expecting Disney to carry a huge amount of food at each location. If it not common allergies or if more then one that you can't use the menu then they still need to have a manager come out and talk to the guest might be a training mistake where they didn't go over the fact that they still need to call a manager over if their is a uncommon allergies or more then one or one that not on the menu. I when they put warning on the menu as you said it is to protect them from someone getting sick and suing them they have to enforce that fully even if your okay with it because if you or your son get sick they get in trouble. This also spells out what is safe and what are your options if that means they need to put safe tenders in other restaurants that don't serve seafood or not as a big risk then they need to do that. I always figured how it was going we see a set menu of maybe four options at every restaurant and that be your only option glad to see their going in the right direction. This will also help when and if they expand the allergies kiosk to all the parks because now they will have allergies menus to show guest so they can get better info



    This post is not directed at anyone on the dis but their are lots of guest that think because it Disney they are entitled to have the whole menu changed and complain when they can't get certain food. if people want to admit it or not Disney is one of the best places to go to for allergies they handle it better then 99 percent of the restaurants, hotels and other theme parks do. That is Also disney down fall they are held at a higher standard and people expect certain things and sometimes when they change things for the better people don't see that they just see change and most people don't like change. Disney also very good at fixing things so if this dose not work or if their things that don't work Disney will fix the problems.
     
  7. mistysue

    mistysue DIS Veteran

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    I get that it's to streamline things, our problem was that we have already had to run around and figure out that CHH has on multiple occasions (including this trip) been the only CS that would not direct us elsewhere, (managers and chefs directing us, not the cashier) and we had just been sent from Pinnochio to there... that particular evening we tried to stop for dinner at 4:00 and we didnt eat until close to 6:00. There were no lines it was just an issue of finding food. In addition to time, we ended up at table service so it was also significantly more costly.
    So for situations with multiple allergens these lists either will mean you still run around to ask, or they may start to flat out say only items on the menu. Sure it is only one incident, but so far my experience says these new menus mean they turn you away.
     
  8. disney david

    disney david DIS Veteran

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    Then they need to start making sure that all the menus are matching up. If chh can't make safe tenders then another location should take them and make them. I guess they will hopefully fix it and hopefully they see that if chh can't make allergy safe tenders because of the fryers then maybe cosmic rays needs to offer them or other locations offer them. I also wonder if they have these menus at guest services so you could look and see then if you can't find something hey can help you make a ADR.

    What the answer Then?

    i think they will go to what on the menu is all you can get but that Will make it harder as you seen. But as I said if they do that then they can't have the only restaurant offering safe tenders at a place that won't make them because Of seafood allergy concerns which is a common allergy.
     
  9. mistysue

    mistysue DIS Veteran

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    Honestly, I've been puzzled at why more of their allergy foods dont overlap. If you compare the lists, try to get something egg, dairy and nut free. Since they are common allergens, they should probably offer items that are top 8 free.
    I am just glad we go when it is slow. If we couldnt walk in to table service it could have easily become a 3 or 4 hour ordeal. It is just sad to get into a situation where no CS will help us based only on the top 8 allergens, our situation is nowhere near as bad as some on this board. I dont know why we seem to get kicked around because Ive seen others post that CS locations even go pick up items for them.
     
  10. disney david

    disney david DIS Veteran

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    Yes you right they need fix this because either they want to hold back seats at sit downs and charge quick service prices. Their should be staples on all of them like safe tenders because I am sure a lot of kids would eat them. Well I hope they is it because when new year rolls around they my have a mess on their hands. What they really should do is at the allergies looks they should offer allergy safe food or have one location just for allergy safe food whole kitchen that only prepares safe food.

    If the brown derby willing to stop one of their fryers and clean it to make safe chicken in the middle of service. Even though it take slinger then their no reason that quick service can't have one machine allergy safe to do safe tenders and other safe fried foods.
     
  11. Sparkly

    Sparkly Starlight, starbright...

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    It's nuts (if you pardon the pun) that they apparently only have one CS location that does allergy safe chicken tenders in the whole park. On my MK map it shows at least three places that do chicken nuggets, it wouldn't be unreasonable to offer them at two locations so guests at least have a choice, especially as CHH serves seafood/shellfish so has a big problem with cross-contamination there. I mean, allergies are a big problem nowdays.

    Are the CS kitchens not big enough? Not enough CMs to have a dedicated fryer just for allergies?
     
  12. Talking Hands

    Talking Hands <font color=purple><b>|,,|/</b> DEAF DISNEY LOVER<

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    That is not good at all. Columbia Harbor House is one of the CS that we enjoy. CI do have a shellfish allergy and have never had a problem eating there. My allergies are dairy, shellfish, mango and aspartame.
    Also running around trying to find an ADR is unacceptable as I am also diabetic so have to eat close to on schedule. I see this move as being less allergy friendly
     
  13. disney david

    disney david DIS Veteran

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    i posted this to give everyone a chance to know this so they can plan out their days. if you need to eat due to medical needs now you know if you need to make a adr or have a idea what you can and can't help.

    if you go to chh and the one time you get sick then you be up set and look at disney to pay. so i don't blame them for putting things on their menu and not take the risk any more. i do blame disney for putting the safe tenders in only one restaurant when it should be in at least one other place.
     
  14. disney david

    disney david DIS Veteran

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    What they should do is put these menus online and in their app so you can see then ahead of time so you can plan better.
     
  15. mistysue

    mistysue DIS Veteran

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    I guess my whole point is that this is great and helpful if somebody has one allergy. Otherwise, this information is useless. I am not saying posting it is not helpful, I think its great you are sharing the info.
    What matters in the end, unfortunately, is which manager you get at the moment you ask for one. It is a bit unreasonable to set a system where people with allergies have to eat table service. Not only is there a huge cost issue, it really does cross into discrimination because you are forced to eat in the locations that charge higher prices. These allergy items also have never been guaranteed so I dont know it would really help with planning in the app... if you can get the app to load anyways... have you tried to use the MDE app? On Disney's wifi that could take days to check a menu.
     
  16. disney david

    disney david DIS Veteran

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    I get what your saying but you right it depends on the manager. But since they post this now ahead of time you know going in what to expect. If your going to go after Disney for discrimination which it not then you have to take on the whole restaurant industry. Disney a easy target because people know they care about their image and they most likely will settle. That why no one sues universal when they do the same thing as Disney because they know universal will not settle and will fight them no matter how bad they end up looking. It also unfair to expect Disney to have to go to the expense to carry lots of food to cover multiple allergies when most hotels and restaurants won't. Allergy safe food is most of the time more money then regular unless your allergies is suited with ten using what they have and not putting sauces or other stuff on it. Your also free to bring in your own food I don't know why chh they didn't have a manager come out when you explained that you had multiple allergies because these menus are for common ones. As I said I don't understand why they only have safe tenders in that restaurant but do understand why they wouldn't want to risk making someone sick. Their no legal requirement that Disney has to meet on what can be safe meaning their no law saying they have to carry safe tenders or other items. They can legally make a menu and say this is all you can have that all they need to do because their showing they making a effort to provide you with safe food.

    Everything disney has done within the last year or two made people unhappy. They came out with touch screens at bog that have allergy info on their but once again people with multiple allergies not happy. They make these menus to help and again people with multiple allergies are not happy. They make changes and people are not happy they don't make changes people are not happy. Disney can't make everyone happy they have to find a balance that make the chefs happy and that make the guest happy.
     
  17. livndisney

    livndisney DIS Veteran

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    I have to agree that suggesting the solutions is for those with allergies to eat at TS is not fair. This is almost impossible for some people. As a local, why should I have to plan 6 months ahead of time to eat dinner at WDW when other people can just walk into a CS and have a safe meal? Everyone here keeps saying how wonderful WDW is for those with allergies...... then why are you suggesting TS simply because CM's can't or won't do a proper job? I DO pay more for the "allergy safe food". I DO wait longer. I guess the "magic" for my child is we get to sit outside in the sun and eat bagged lunch while everyone else sits in AC.

    It is easy to see bias here so I am not even going to bother replying to the rest of your post.
     
  18. disney david

    disney david DIS Veteran

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    Did I miss something did someone from Disney tell her to go eat at a ts restaurant I am not suggesting table service I suggested they carry safe tender in all the quick service not just the one place that serves seafood. If you want to get sick go ahead and demand them cook your food in the same fryer they cook sea food in all I have been saying is I understand why they wouldn't want to risk your life. It easy to say they should get another fryer but who pays for that Disney is about keeping things in budget. You can bring outside food into any restaurant it says that on Disney website. You have to plan all your meal out of your house if you have allergies not just going. To Disney you can't walk into a restaurant in your area and expect them to have safe food. With this new system ou don't have to plan 6 months ahead of time you now know what you can get and what you can't get. Other people can walk into a as and get what they want because they don't have allergies if guest who have allergies they have to get food made safe for them. Disney has a right to decide how they implement how they will offer safe food. I think Disney dose need to look at this because it is not right that the only option is a table service unless they want to charge less. If they came out with a menu that every restaurant has to serve the same safe food then people still be upset. If they made a menu that could handle multiple allergies then people would still be unhappy so what in it for Disney when your local restaurant dose not offer as much as they do.


    I am not stopping anyone from going to guest services and explaining to them your concerns peacefully and respectfully so they can give the team that doing this some feed back. Also remember that most of the time Disney do these things in response to either people complaining or they see something wrong with it and se a way to streamline this to save money. They don't for the most part go and do these things for fun and to make people lives harder but sometimes with all changes they don't see the bigger picture. They don't see how this could be harder for guest with multiple allergies they don't see having a restaurant that serve fried seafood my not be the best place to also serve safe tenders. The don't see how this could put a hardship on their guest sometimes they need to be reminded that they need to keep their standards high. If I offended anyone I am sorry I have a opinion and I should know by now to keep it to my self because most people just see disney doing something wrong but not seeing they aren't really just needing to rework some of it to make it available to all guests. I also think most of it is a training issue that they do this and don't go through it as much as they should with the cms so that how you get some refusing to get managers and other managers not trying to help even if that restaurant can't serve the food safely.
     
  19. mistysue

    mistysue DIS Veteran

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    David, it was the manager at both CHH and at PVH that sent me away. The strangest part to me is that both locations had items he can have if made separate, they just wouldn't. They did not directly say to go to TS, but how long do should I drag hungry little kids around the park before we just have to go to the first place that will take us? I completely get streamlining things. That, in fact, is part of what makes this situation so irritating to me. Instead of maybe three items that each cover most common allergens, they have 5 items for nuts, 5 for dairy, 5 for egg... but none of them work for all 3. It makes no sense. Most of the companies that make these foods cover multiple allergens. Its like there is some guy in an office hunting out specialized items that each accomodate the smallest niche possible.

    Its like telling somebody with a broken leg that they can rent a wheelchair but will need to renew the rental 3 times a day and any of these 20 locations might have one, if the manager wants to give it to you... but they wont accomodate you unless they want to. Also, they wont call ahead to find out who has one. Also, you can reserve one at specific spots for twice the cost if you plan 6 months ahead. You aren't being forced to do TS for allergies... but really you sort of are.

    I am not suggesting anybody sue anyone for discrimination, but specific to allergies this seems to be one topic where the changes seem to be detrimental. I dont really feel like they are listening. I answered my "how was your visit" survey last week, related some downright horrible things CM's did to us on our stay and got "thank you for feedback" - not even an "Im sorry" for when I was reduced to tears. Our recent trip is the only time we have left without knowing if we want to go back. Its difficult because Disney is our only real vacation option so it may mean we dont travel until our preschooler moves out.
     
  20. disney david

    disney david DIS Veteran

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    Sorry I have a hard time make my point sometimes I don't think it right that they only serve the safe tenders at chh I don't think it right that the only option you had was to go to a table service. I suggest you write Disney I had problems and wrote them and wrote them I wrote them so many times I finally got a phone call just to apologize they didn't get back to ,e sooner and to reassure me they was having meeting about my problem. The call was to get me to stop writing letters I would find address letter to every department at team Disney to get as many Disney eyes on it. No one should every be brought to tears again I am sorry I didn't understand and misunderstood your problem.
    I would differently write Disney and let them know because that is not right you don't deserve to be mistreated you deserve Disney doing their best to make sure you get a safe meal and that you leave happy not in tears and not in a mane where cms are rude to you.

    I work at a hotel in ny and can say the more people who see your complaint the faster it get solved no manager want other department to know their duty laundry. I can tell you how hard it is to be prepared for guest with allergies I work breakfast and I had to start making gluten free pancake mix ready every day before they would wait for the guest then make the batter. You also be surprised that if you follow the instructions on the box you risk making guest with egg and dairy allergies sick so I make it without the egg and use soy milk. After getting a guest that one kid was gluten free but couldn't have eggs and one was gluten free but couldn't have dairy so I had to make two new batters so after at I changed how I make it. Just to see the face on guest who don't think they can have a pancake find out I have gluten free pancakes I even made the company get me special pans just for gluten free and I labeled them which they think funny but I don't need someone getting sick I rather label them and know that everyone knows they are gluten free. I had one guest who came in was sad she didn't think she could have a pancake and was not sure what she could get for bread because she was gluten free when I said I could make her gluten free pancakes and get her a Udi blueberry muffin she was so happy.



    I think for some reason it hard for them to understand multiple allergies I don't think they think someone can be gluten free and allergic to sea food so they don't take that into consideration. They just see the top 8 and focus on that but in turn someone could have all the top 8 then they are out of luck. As I said they should never put one item in a restaurant that serves sea food unless they have separate fryers. What the manager should of done was call all the other as restaurant see which one could help bring the items to them with walking you over their and taking care of it or explaining they can do it but it might be awhile do to them having to clean the equipment see if that okay and offer you some fast passes. Not just flat out refuse to help their managers at ak that diser came on that walked them to another restaurant and made sure they got safe food since their couldn't help them. That the least they can do if they don't want to cook it their then they need to go with you to another qs and make sure you are taking care of or what they need to do is offer a voucher to go to any tale service and be charged qs prices. Tat way they are covered all ways but then you have guest pretending to have multple allergies and ruining it for the guest who have life threatening allergies.
     
  21. Talking Hands

    Talking Hands <font color=purple><b>|,,|/</b> DEAF DISNEY LOVER<

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    I have always enjoyed CHH and there are things I can eat. I avoid fried foods at Disney on their advice. My allergy is ingestion and no airborne so I cannot see any reason not to eat there. What this is going to do is cause people to be less honest about their allergies so they can eat where they want.
    I have to say that the CS restaurants were great with my allergies of dairy, shellfish, mango and aspartame. If what I wanted was not safe they suggested alternative that were. If FF came with the meal they gladly substituted carrots, apple slices or grapes. I had to avoid sugar free items including sodas because of the aspartame but I have to do that anyplace.
     

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