OK, I called Resort Photo Session today and I now have an email to send a formal complaint to. The very nice lady informed me that they actually don't have an email but I could email her my complaint and she would get it to a supervisor. I also found out that the mini session does not include a professional photographer, only the big expensive package comes with a Disney Professional Photographer. The mini session still includes a Photopass Photographer. I will update if I hear back from the email I will send this weekend. I am not a good writer, tend to ramble on, so will take time to write a good one. I never complain and really hate this but our photo session was awful. Thanks for the support everyone.