Well, just an update on my unactivated Disney Gift Card order from target.com...
After 1 hour and 12 minutes on the phone (mostly on hold), I finally have them activated!
I went over to the Target store first and the Guest Service team member was baffled and gave me the phone number for Target.com guest service. I think this may be the first time this location's Guest Service folks couldn't help me with a tough issue. They wouldn't even touch it.
Anyway, I immediately called the number he gave me for Target.com. I chose the Gift Card option from their menu and explained what was going on to the rep who answered. She elevated the issue to someone who "could help me", but I had to wait on hold a LONG time for that person to get off the phone with another customer. Once I got on the line with him, he seemed like he knew what he was doing. Took all the numbers down and understood the situation. Then said he wasn't able to activate them and needed to go talk to someone who could.
That hold took FOREVER.
And, when someone finally came back, it wasn't him but instead the person he talked to (that sounded suspiciously like the first person I spoke with). She told me she couldn't help and that I needed to call Disney. Thanks to the DIS, I knew that was going to be fruitless, so I insisted this was Target's problem, not Disney's, and she was going to fix it for me since I'd been on hold for 45 minutes. She said she'd transfer me, but I couldn't make out where she was sending me. On hold again...
When I got an answer there, it turned out to be the Corporate Gift Card line. Ironically, I'd seen that mentioned here and almost had hung up during my hold time to call them instead. Dave was able to activate 3 of my 4 cards, but had to call Disney for the 4th (which was the one I gave to the first couple team members to check, so that's probably why). It took some time, but he got them all done. Yay!
So, here's the tips:
*Don't waste an hour. Call the Corporate Gift Card department directly. I believe that number is 1-800-544-3875.
*The numbers they will need are not your card number (unless they need to call Disney), but the 10-digit number at the very bottom of your gift card. (I figured that one out - Dave was asking for the last 10 of the card number and it was giving him an error - glad I guessed he might want that other random number instead).
*Be very clear and know what you are talking about. I can't even tell you how many times I was told the wrong thing by the first team members (the order you're holding in your hands has not been delivered yet, you need to call Disney, the cards will activate within 24 hours, so-and-so can help you with this, these were not purchased from us, etc.
)
Good luck and hope no one else has to learn this the hard way.
gift cards should arrive tomorrow.
