Did you ever receive a quote for a package....

[mickeymoo]

I think Disney is like a relgious experience for some.
I don't know..I've been visiting sinc '91. I'm one of Disney's biggest fans. . Stockholder from the dark ages..when they actually offered discounts to stockholders! Only I've seen some changes in the company over the last few years in particular that I don't think are very "magical". Honestly they're probably just like any other company, where as at one time, I think they held themselves to a higher standard. That's not to say they are terrible..but not as "magical" as they once were. I think you have to do your homework, and know what it is your supposed to pay, and then see what or if the discount is legit. There was a time when you didn't have to question the rate..or the discount. That is not the case any longer. I think they are like any other company and we need to adjust our expectations accordingly...and make our own magic.

Thank you thank you thank you...when returning from my recent trip I thought the magic was a little "off"...compared to the days of yore...and I got my head ripped off. I, like others, love Disney so it is sad..but lets face it folks..disney posted a 22% increase in 1st quarter...gogod for them, but maybe they're more focused now on magical experiences for their stockholders than their visitors... like the PP said they are not bad or terrible...just a bit off...and in order to keep a high profit margin they are going to keep lowering thier standards until "we" stop spending money or demand the magic we have known and loved and Walt wanted. What they have the CM's do in booking is disgusting. Alot of families work very hard and skimp on other areas of thier life norder to give thier kids the gift of experiencing Disney...what they are doing is just wrong. So flame away..I'm getting used to it!

 

[bluwater]

I'm really stumped on how the OP was "duped". There was a mistake with the computer (maybe - probably more like human error), which was corrected and restated in a number of minutes. There was no transaction.

We're not talking about a bar of soap that is stated as 50% off, but should have been 20% off....we're talking about hundreds of dollars per transaction in error - maybe thousands. If Disney had a policy to honor every misquote from the second it leaves the CM's mouth, they'd be closed and we'd all be going to Six Flags. No large business operates that way.

I'm sorry the OP feels "duped", but I don't get it. What damage did the OP suffer?

If someone gets this annoyed simply by a mistake with the quotes, wait til you get down there and deal with the crows, heat, people, kids, etc.

 

[redc]

I can only speak for myself, but I'm no "defender of Disney." I just often see a red flag raised when someone seems to "want something" as a result of a non-injurious event.

When I read things like "I've spent 10s of thousands of dollars there" I sniff a sense of entitlement which is out of proportion to the real world.

I fully agree that the OP had her hopes raised and then dashed. I wouldn't have liked it if it happened to me, either. But I surely wouldn't expect anything beyond a sincere apology. I wouldn't feel that Disney owes me any more than that.

The question "Why are some people so protective of Disney" can be turned around and asked as "Why do some people expect more bending-over-backwards from Disney than of any other huge corporation?"


And by the way, before I moved to the Atlantic City area, something similar happened to me twice at two different casino hotels (telephone reservationist making an error in my favor, only later to be rescinded). So I'm not just talking from the cheap seats here.

Very passionate responses! I respect your opinion, especially now that I see that you're in South Jersey. Yet still, not very compassionate toward the little guy. And the sniff of entitlement is way off base. And very interestingly...what does it say that you think I am a she?

 

[CleveRocks]

Very passionate responses! I respect your opinion, especially now that I see that you're in South Jersey. Yet still, not very compassionate toward the little guy. And the sniff of entitlement is way off base. And very interestingly...what does it say that you think I am a she?

I'm very compassionate for all us little guys when Big Business actually wrongs us, when they strong-arm us with their might. But a verbal error made by a customer service rep that was relatively quickly corrected ... sorry, I just can't side with the little guy on that. Sorry.

And my assuming you were a woman? Don't take it personally, just playing the percentages, I guess, without having given it much thought ... I think the females way outnumber the males here.

And your camaraderie with me (being in South Jersey) may or may not change when you learn I'm a native Philadelphian who moved to Atlantic City 10 years ago by way of Cleveland, Ohio.

But I apprecate your civil response to my civil response ... it's so nice to finally be able to disagree with someone and not have them get all bent out of shape about it. I wish more DISers were like you!!!

 

[karebear06]

I am really sorry about your situation and I am sure the CM made an honest mistake and is sorry. I am a Bath and Body Works manager and I can relate to the situation. We are all human and make mistakes. I have some customers who are very understanding about situations and then I have some who get very upset if they find a misplaced product on a sale table.
Anyways, life is too short to sweat the small stuff.

 

[kaytieeldr]

I wouldn't expect it.

Why are people so protective of Disney

Aside from the religious fanatacism?

We're not, necessarily. You say you want "something" more than the unfortunately result you got from the CM while you were still on the phone with your original call - but you can't say what. It wasn't until another poster made a suggestion that you agreed 'yeah, luggage tags would be enough'.

And a few hundred dollars upset you to this point?

A few hundred not-yet-spent or -billed dollars.

 

[Nicole721]

Unless you had put a deposit on your vacation, then, you were simply give an quote. The error was discovered before you paid your deposit so I would say that unfortunately you should not be entitled to the first price which was lower.

Unfortunately, with Disney, it doesn't matter either way.

We booked when we got a code last winter. We made it clear we wanted deluxe dining. The CM reiterated many times deluxe dining. We got a quote and immediately put a deposit down.

The next day, we get an email with our specifics that said basic dining.

We had to go through three supervisors. None of whom were helpful. We asked if there was a recording of the phone call. The next day they said there was, but that the CM must have gotten confused (not sure how he was confused when he kept saying deluxe dining back to us when we asked him to repeat the specifics) and they couldn't determine anything from the call. We asked to hear the phone call. They refused to let us.

Long story short?

We had to shell out an extra $700 even though it was the CM's error and we had put down a deposit. Disney just doesn't care. If I had cancelled my trip, someone else would have just used their code to get the room I had dropped.

 

[kaytieeldr]

Disney cares - but again, what would you expect them to do? "Eat" $700 because their employee made a mistake?

Call tapes are for internal use. Their intention is not to prove or disprove conversation, and it makes sense that they're not available to the customer.

For all you know, that CM lost his job over this mistake.

 

[nbodyhome]

Disney cares - but again, what would you expect them to do? "Eat" $700 because their employee made a mistake?

Call tapes are for internal use. Their intention is not to prove or disprove conversation, and it makes sense that they're not available to the customer.

For all you know, that CM lost his job over this mistake.

Likely nothing happened with the CM.

I used to work at DRC - I felt bad anytime I misquoted a price for a guest (or if I found out someone else did when I took another guests call). I personally prefer booking everything online now - Disney or not - so I can see the price in writing.

 

[nbodyhome]

I've never come across this before, but I always price packages online and then call to book. I have learned that insurance is (usually) automatically figured in so I always specify "no insurance"....and the price given to me by a CM is always dead on with what I got online . Sorry this has happened to you . All I can think of is maybe the CM made a mistake when he first priced it by not adding in the right number of children, DDP, or hopper option or something ?

Insurance is "assumptive". Disney wants to sell it, and includes it unless you opt out (usually).

 

[redc]

I'm very compassionate for all us little guys when Big Business actually wrongs us, when they strong-arm us with their might. But a verbal error made by a customer service rep that was relatively quickly corrected ... sorry, I just can't side with the little guy on that. Sorry.

And my assuming you were a woman? Don't take it personally, just playing the percentages, I guess, without having given it much thought ... I think the females way outnumber the males here.

And your camaraderie with me (being in South Jersey) may or may not change when you learn I'm a native Philadelphian who moved to Atlantic City 10 years ago by way of Cleveland, Ohio.

But I apprecate your civil response to my civil response ... it's so nice to finally be able to disagree with someone and not have them get all bent out of shape about it. I wish more DISers were like you!!!

Thanks. I enjoyed the civil exchanges as well. It can get nasty on here. Many people take things so personally. And concerning your heritage, Springsteen made Philly his second home, so it can't be all that bad....Go Eagles!!!

 

[Mrsjvb]

Theoretical type question here:

you say that the error was the lack of DDP being added for part of your party. Glitches happen. the CM can press all the right buttons and click all the right links, but sometimes the Interweb hiccups and something gets lost in the abyss. How many times do you try and go to an URL and after forever, the page pops up "can't find the page" but you hit refresh and 'poof' there it is. Even accounting for operator error( computer screens tend to blur after too long in front of them) and they just plain missed adding it to everyone's ticket, at least they FOUND the mistake and corrected it. BEFORE you showed up.

What if that hadn't been caught, you showed up and suddenly discovered several of your party had no DP? as far as anybody at the front desk could tell, the plan was not purchased. how would you react to having to fork over the money at that point? even if you had caught the omission when you got your documents prior to arriving, and you called to rectify, what then..as far as the system could tell, you didn't purchase the DDP for those family members. It may have been the intent but the reality would have been much different, at least according to the information at the CM's end..

 

[redc]

Theoretical type question here:
What if that hadn't been caught, you showed up and suddenly discovered several of your party had no DP? as far as anybody at the front desk could tell, the plan was not purchased. how would you react to having to fork over the money at that point? even if you had caught the omission when you got your documents prior to arriving, and you called to rectify, what then..as far as the system could tell, you didn't purchase the DDP for those family members. It may have been the intent but the reality would have been much different, at least according to the information at the CM's end..

This one sounds like the car mechanic who gives you a quote and when the time comes to pick up your car, the price is much higher than expected. What do you do then? To get your keys you have to pay.

 

[PrincessBride010103]

This one sounds like the car mechanic who gives you a quote and when the time comes to pick up your car, the price is much higher than expected. What do you do then? To get your keys you have to pay.

That's not what it sounds like at all.

If you didn't pay for DDP, then it would not be in the system, so eventually if you wanted DDP you'd have to pay. Now or later.

 

[redc]

Please close this thread.

 

[kaytieeldr]

Click on that little white triangle with the red outline, under your number of posts. It's the "notify" button. In the comment box, ask again to have the thread closed.

It's a civil thread; the Moderators probably aren't paying much attention and so may not see your request in the thread.

 

[safetymom]

I have been watching this thread. So far it has been civil. I will be keeping an eye on it.

 

[dclfun]

Last year I booked a package online in the late summer/early fall for December. I can't remember the offer but there was a link to it online. I purchased a four night package at ASMusic, party of two adults, four day hopper tickets and the DDP. When I booked and paid the deposit I printed out my confirmation with all the components listed...including the DDP for both of us. I later paid in full-no recap was done but the agent took my CC. When I got the document package I noticed there was no DDP listed so I called. I ended up with a supervisor who would not honor my package even though I offered to fax the confirmation showing that I had the DDP. I was told there was NO WAY my deal could be so good and was told that I should know that it was wrong somehow but that I could then pay the add'l amt. to add the DDP. I thought it was correct and had no way of knowing it wasn't. Long story but my rate wasn't honored. I was able to get it cancelled w/o penalty since I felt I had been mislead.I still have a really bad taste from that experience, Goes to show that even having something in writing isn't good enough. If it's a computer vs. human error, it still won't be honored.--Kathy

 

[3"Mouse"keteers]

In fact I gave the CM my credit card number with all the details: name, address, CC number, ex date...in my eyes, I paid for the darn deal. But nope, sorry, we made a mistake and YOU suffer.

How are YOU suffering if you're paying the correct price that everyone else is having to pay? I think you are just upset because you thought you were going to get something for free and now you're not. What if the situation were reversed and disney quoted you a price that was too much and unknowingly you agreed to it, maybe even put down a deposit. well, then after getting off the phone you discovered that they charged you too much. You call back to get them to fix it, and they say "Sorry, we had a verbal agreement on that price. Unfortunately, there's nothing we can do for you."

 

[eyor44]

I recently built a new house and paid OOP for a lot of the materials. I ordered the tile for around the fireplace from a locally owned business whom I had used before. The owner measured and ordered the tile needed but didn't order enough. When I heard of the mistake I tried to pay him the difference and do you know what his response was? "Not necessary. This was my mistake and I take full responsibility." He would not let me pay the difference because he "quoted" me a price that I accepted in good faith. And with any other business, if you have something showing proof, that proof will be honored. I am disappointed that Disney does not honor their work. I have questioned something on my reservation and have been told that I was wrong and then that I was right by a different CM. It's a small thing, but I am curious to see what happens when we arrive.