This topic was brought up within another D&B thread but should be by itself. I bought a DCL D&B bag in June, 2010. The red "sealant" on the shoulder straps is now peeling off. I e-mailed D&B last week and received the following e-mail today: "Thank you for contacting Dooney & Bourke. Your email is important to us, however due to heavy volume we have not yet replied. All mail is answered in the order received. It was signed: Dooney & Bourke (800) 347-5000" I called and spoke to CS today. I was told to mail my purse to Dooney&Bourke 1 Regent Street Norwalk, CT 06855 Include my name, address, phone number and a description of the problem. Send by either UPS or insured mail and include the shipping receipt because, if the purse is defective, they will reimburse my shipping. I said that I must have looked through 30 purses to find the one with the best placement/design so I would prefer if they could repair my current purse rather than replacing it. She said to include that informtion in my note and they will contact me before doing anything to my purse. They didn't ask for my receipt, date of purchase or anything like that. Thought I would put the information out there in case anyone else is having problems with their DCL purses.