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DDP online booking problems

Discussion in 'UK Trip Planning Forum' started by DISWolves, Feb 12, 2013.

  1. DISWolves

    DISWolves Dreams really can come true !!!!

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    I am in the process of booking DDP now and cannot get the accommodation to link with DDP
    I have UK (6 digit) - US (ABC12345) and also US(12 digit) booking references but none will create a link. Even after contacting Disney online tech help via phone, they were unable to sort it, despite confirming that all of the res. numbers were correct.
    Anyone else having similar issues?
     
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  3. Elise79

    Elise79 Moderator Moderator

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    I booked our ADRs online from the UK site using our ref in the format ABC12345.

    It won't link to the my Disney experience things but I did get to do the +10 :goodvibes
     
  4. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    I've had the same problem. I've had to make all of our ADRs by phone. I've spoken with the several CMs and they can't understand what the problem is because both of my conf. numbers won't work. It's really getting to be a bit of a pain having to phone every day. We're staying for 21 nights, so I'll still be phoning for another 9 days!
     
  5. burt

    burt Mouseketeer

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    Ive given up mate, did first 10 via the phone, spent half hour on to tech support who couldnt figure it out, the last 4 im not even bothering with i will book online whne the 180 day mark comes round, fortunatley the difficult ones to get i did on phone and the 4 we have left to book shouldnt be to hard to get so im just going to wait, cant be doing with sitting on the phone for half hour every day :thumbsup2, We dont have this much trouble booking a table at Balti cottage do we mate :rotfl:
     
  6. DISWolves

    DISWolves Dreams really can come true !!!!

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    No.........and the tip ain't so big either! :lmao:
     
  7. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    I must admit I'm getting to the point where I'm thinking of just waiting. When we phoned to do the first 10 we wanted to booked Tusker House lunch at 1pm, they said nothing was available till 1.35, so we made an ADR for then. Today I thought that I'd go online and have a look, there were 3 available times all before 1.35, so I changed it to 12.45. Unfortunately I still have some hard to get ADRs! :headache:
     
  8. chmurf

    chmurf DIS Veteran

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    It seems there is a problem with the "my disney experience" upgrade.

    over other boards we have several recurring reports that you can't link your ressies with the DDP

    It's no big deal, since you will always be asked il you're on the DDP when you arrive at the restaurant. So even if you don't link to the DDP you'll still be able to use your DDP for that ressie.

    The main problem is when you want to use your DDP to book a prepaid venue.
    For the moment, you can't.

    Seems to be an issue with bookings made with WDTC-UK

    Did anyone check on the US boards to see if they have a similar problem ?
     
  9. bex7583

    bex7583 DIS Veteran

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    which are pre paid restaurants?

    i had a 6 digit number when booking and when i tried to link mine it asked for a 8 digit number found on the confirmation email , my first email i recieved had the original 6 digit number i wrote down when i booked then a later email had a 8 digit number ?? this number is accepted when i enter it in the box with the green tick at the side but it still hasnt managed to link my reservation

    im confused will all the usa uk website , how do i know which im on when im logged in to my disney exerience does it automatically change to usa site as i have noticed it says my vacation ??

    my 180 days is only a week away its my first time doing them and im dreading it !! could do without ringing as we havent got a landline (
     
  10. chmurf

    chmurf DIS Veteran

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    on top of my head, hoopd dee doo, spirit of aloha (mainly diner shows)

    is CRT a prepay restaurant too ? can't remember and the reservation website is down atm
     
  11. bex7583

    bex7583 DIS Veteran

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    oh thats ok then i dont think any of ours are pre paid , we are doing crt but in our 2nd week when not on dining plan so i was expecting to pay that at time of booking

    so you can just book the dining reservations anyway even if you cant link the resort booking thats handy to know
     
  12. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    The only problem is if you're staying onsite and are entitled to do the 180+10, you won't be able to if you can't link the dining and the resort reservation. You will either have to phone to make your ADRs or you'll have to do them individually online.
     
  13. fairytale

    fairytale DIS Veteran

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    Exactly the same problem as you :mad:

    Tried every number going but still no luck, I've given up now and have taken to ringing Disney dining everyday:crazy2:

    Annette x
     
  14. Tinkerbell1989

    Tinkerbell1989 DIS Veteran

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    We had the same problem in October. We phoned up, that day they couldnt link our details to our ADRs, and so it wasnt a problem to book 10 days :-) x
     
  15. Cyrano

    Cyrano Moderator Moderator

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    I have the 12 digit US numerical code. Like others could not get ADRs matched to our resort reservation.

    Booked our ADRs on-line for all apart from shows and Fantasmic dining.
    Then phoned the USA line and booked the shows and Fantasmic dining. CM said that reservations would be linked.

    After a week or so phoned the UK 0800 Disney number as the ADRs were still not linked and got through to making ADRs option. The CM was brilliant and linked all the ADRs. She even asked me to hit refresh on the My Reservations website and all the reservations came up.

    Good luck everyone getting this sorted.
     
  16. Stitch's Greatest Fa

    Stitch's Greatest Fa DIS Veteran

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    Just wondered if people realised you can only do online ressies after 11am!
     
  17. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    The system is down at the moment for maintenance, so hopefully all the glitches will be sorted out, but I'm not holding my breath!! :rolleyes1
     
  18. MrRomance

    MrRomance Planning and Plotting

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    We had the same problem last year (haven't tried this year because we can't book our ADR's until May 2nd) but we called the Disney Travel Company and asked them for the 12 digit number and they gave it to us and we booked them on the US site. After that, we had no problems.
     
  19. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    The problem is that the 12 digit conf. number is not linking the resort res. to the dining res. and nobody seems to know why! :confused3
     
  20. Stitch's Greatest Fa

    Stitch's Greatest Fa DIS Veteran

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    Really though, as long as you can make dining reservations, it surely doesn't matter if the hotel reservation and dining reservations aren't linked. I have booked reservations before and not linked them and it doesn't matter, as when you sit down to eat, they ask if you are on DDP anyway.
     
  21. catherine

    catherine <font color=red>Hey not fair, you guys already hav

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    It doesn't matter if you don't mind not doing your ADRs online!
     

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