That is a picture of the envelope they got, not my box. I see cardboard remnants in the upper right and on the left side under Melville. I also see crinkled tape all over it. Nikon says it looks tamper free.
The experts say that the best way to get a problem like this the attention and resolution it deserves is to send written correspondence documenting the problem BY SNAIL MAIL (not Email) to the top people in the company.
Start writing letters. Include a summary of the problem, all evidence and
documentation of who (by name) you talked to,
when and what was said. It's really important to document each conversation with the above info.
Send copies of your correspondence to the top people in each company. Include a distribution list at the bottom of your letter that shows you are also communicating with the Consumer Fraud agencies in your state.
Each time you have a new conversation include that information in another letter and shoot that off to all parties.
It's clear that you are dealing with low level yahoos whose purpose is to act as a screen to deterring people from holding them accountable.
If you are persistent, and don't come off as angry or annoyed in your correspondence, (Experts say that this is KEY!) you have a chance.
Even though you are perfectly reasonable if you are completely outraged, the truth is that companies shut down when encountering these types of people. Customers are much more successful getting complaints resolved if they approach it from "I'm having a problem and I need your help" perspective.
You have a good case. Present it to the right people, in the right way and you stand a good chance of getting it resolved.
Good luck and I'm so sorry to hear of your aggravation. No one deserves this. It really sucks that you have to jump through all these hoops to rectify something that you are not responsible for. I guess that's just life catching up with us from time to time.
~ Marlton Mom
("Why are there spots in all your pictures?" 
)
