Just a word of caution. I know this should go without saying, but still..... We had a CRT ADR on the day we ended up getting into BOG. I made that ADR in the midst of all that madness on the day they were first released on 8/20. I honestly don't recall cancelling CRT, mostly because the phone lines were such a mess that day. And since I hadn't seen a refund come through, I assumed I just hadn't cancelled it yet. Today I called to cancel. The operator told me it had been cancelled on 8/20 but didn't say a word about the refund. I asked about it but she said she was sure they must have done it. I just spent the last hour going over all my CC records since then and couldn't find it for anything. So I called back again and spoke with a new agent. She found that it had indeed been cancelled but the refund never released. Huh? Whatever. The refund is finally on its way now. Just a word to the wise. Double check everything.