Okay, I know I put myself at risk for a lots of flames as so many people love these but I have to share this for anyone who's trying to order directly from crocs hq so that they DON'T go through what I have so far. About 6 weeks ago I read here how great crocs are. Now when I went to EPCOT in Jan my feet were sore after half a day in the park so I was excited at even a bit of relief. Also, my mom has heel spurs, bad ankles and knee issues so anything that could help my over 60 DM out and make this a better trip for her is important as we both are in LOVE with WDW and want to do everything when we're there. So I ordered two pairs (athens & nile), one for each of us, from the crocs site. Five weeks before our departure. And then I told my DM and made a big deal out of it to her. About a week and a half ago I began to wonder where my shoes were, so I went online... only to discover that my order had not shipped. Now I'm sure I could have learned this sooner had I checked on the order, but I work two jobs and do a host of other things as well and I've been swamped. I ordered these online to lessen the amount of work I'd have to do, not increase it. So I called crocs customer service and after SEVERAL tries I actually reached a live person in sales. Turns out they were out of stock of my choices. Ok, no problem - just needed a call or e-mail to tell me that instead of me having to call them 4 weeks later. So the cust service guy assured me I could still get my flip flops (my mom's wasn't going to happen so that started a huge shoe search) and that they WERE in stock and that he'd expedite the shipping for free. GREAT! No problem. I express my concern because now we have about a week to make it happen. He assures me I'll get my shoes on time. And here is where I admit my mistake. I got busy as I had several visitors for business and pleasure over the next week. And I didn't think to go online. But when my shoes didn't come on Wed, I got worried. So I went online and guess what? My shoes that were being personally expedited HAD NOT SHIPPED one week later. And I now had 1 day to find shoes for myself. Now, I was trying to be calm, but this was the 2nd time! I recognize that this is probably just the result of HUGE demand, but no one called or emailed me to say the shoes weren't coming. If I had just known, I would have made time to get something instead of scrambling around like a crazy woman. I tried to reach someone, only to find out reception is in a different bldg than customer service at crocs, and no one in the reception building could reach anyone directly in the other bldg so I could only be transferred to voicemail. And no one returned any of my messages. AND my credit card still has a pending charge and I have no sandals. So at 7pm I had a early flight and several hours of work, packing and everything else ahead of me. And no sandals for my trip. Because my feet were killing me, I went to Dick's Sporting Goods and bought the crocs. And then I thought as I drove away... if I keep these shoes, then they're getting my money. So I went out and got a pair of Merrell's. They're okay but cost twice what my crocs did. What to do. I'm mad, but I'm also have low arches and my feet are even now killing me from a week in heels. What would you do?