I was helping a friend yesterday...her first time to Disney...make her reservations at AKL. All was going well, when they asked her if she wanted park tickets with her room thus making it a package. She asked for the price and determined that it was not a good deal and told the person on the phone no thank you. When they pressed her she again said no necause it would be cheaper to buy them separately and then they disconnected her..after she gave them all her info and was just waitng for her confirmation number. Can you belive? I told her next time ALWAYS get their names!