Concierge Email Response Time

Discussion in 'Disney Cruise Line Forum' started by United544, Jan 22, 2013.

  1. United544

    United544 Mouseketeer

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    Hi,

    I was wondering what have been your experience with the Disney Cruise Concierge email service? I have sent a few requests and some have gone completely unanswered; the ones they have responded to have taken 2-4 days before I get a response.

    - Chris
     
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  3. mrkyyyle

    mrkyyyle Mouseketeer

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    generally had an email response within 24-48 hours. If it was something that I needed to have taken care of quickly I called the number and they were able to help immediately.
     
  4. Namsupak

    Namsupak DIS Veteran

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    The number is 1 (866) 784-1654, if you want to call and check.
     
  5. Calfan

    Calfan DIS Veteran

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    Aug 31, 2009
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    We are sailing concierge for the first time this April, and the response time from the concierge team has been almost instantaneous in all cases. And we have contacted them a fair amount since we are traveling with another family in two other concierge staterooms and have needed to coordinate things like linking reservations, aligning our Palo and Remy bookings, etc. I also emailed them to ask advice about an excursion and about splitting our cabana on Castaway Cay among our three staterooms. I have never had to wait more than a few hours for a response. They have even responded on evenings and weekends. I am very impressed so far.
     
  6. lucyem

    lucyem DIS Veteran

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    I have had the same experience. The only time it took more then a couple of hours was when I emailed about an hour before they closed one evening. I heard back the next morning.

    If you are not hearing back or it is taking a long time then I would certainly call.
     
  7. jcjen519

    jcjen519 DIS Veteran

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    I get an instant email saying they received my email (automatically generated) and then I've gotten a response very quickly in an hour or two usually. exception being if I sent it after 5:30 then it would be the next day and always by noon.
     
  8. United544

    United544 Mouseketeer

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    It's encouraging to know this is just an anomaly then :) I'll call today instead of emailing. But, unfortunately my experience with the email response has been very different. I've sent a total of five emails over the past 4 months or so, and only two have ever been responded to; latest one sent on the 19th, got auto-reply right away, then silence. Oh-well, not the end of the world to have to call instead :)
     

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