Welcome to the new Concierge/Club Level Information thread! This is a work-in-progress so please feel free to join in. Ask questions, make comments, share tips and information or tell me when I need to make corrections! I will update posts #1 & 2 on a regular basis. All of Disney’s Deluxe resorts offer concierge level service for an additional fee. In recent years, WDW has preferred the term “Club Level” as there is also a Lobby Concierge, which has caused a bit of confusion from time to time. The non-Disney owned Swan & Dolphin Resorts no longer offer Concierge or Club Level service. The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort reservations. The following are WDW’s Deluxe Resorts and their common abbreviations on the DIS: AKL – Animal Kingdom Lodge BC – Beach Club Resort BWI – Boardwalk Inn CR – Contemporary Resort GF – Grand Floridian Resort & Spa Poly – Polynesian Resort WL – Wilderness Lodge YC – Yacht Club Resort All of the resorts, with the exception of AKL, share IPO’s. CR & GF share; BC/YC/BWI share; Poly & WL share. Concierge Email Contact Information: AKL: firstname.lastname@example.org BC: Yacht.Beach.Club.Itinerary.Planning@disneyworld.com BWI: Boardwalk.Itinerary.Planning@disneyworld.com CR: email@example.com GF: Grand.Floridian.Itinerary.Planning@disneyworld.com Poly: Polynesian.Itinerary.Planning@disneyworld.com WL: Wilderness.Lodge.Itinerary.Planning@disneyworld.com YC: Yacht.Beach.Club.Itinerary.Planning@disneyworld.com Please do not contact the IPO until you have a confirmed reservation. When sending an email, you should receive a generic response within several hours. This will let you know your email was received and that someone will be contacting you soon. Within a day or 2, you should receive a personalized email response from a member of the IPO team. Concierge Phone Contact Information: AKL:.....(407) 938-4755 - fax (407) 938-4759 BC:......(407) 934-1448 - fax (407) 934-1487 BWI:....(407) 934-1448 - fax (407) 934-1487 CR:......(407) 824-1775 - fax (407) 824-3461 GF:......(407) 824-1775 - fax (407) 824-3461 Poly:....(407) 824-2466 - fax (407) 824-3162 WL:......(407) 934-5348 - fax (407) 824-3162 YC:......(407) 824-2466 - fax (407) 824-3162 IPO is available to answer the phones 9:00am to 6:00pm Eastern. (thanks PNO4TE ) Tipping Guideline: Thank you to TheRustyScupper, for the following information (9/22/08) "1) Concierge (and Front Desk) CM's can be fired for taking cash tips. 2) They are supposed to refuse up to three times. . . . if you ask a fourth time, they take it . . . but, they must immediately turn it over to a manager 3) The tip goes into a fund, and the manager buys donuts or coffee for all. 4) If they do not turn in the cash, it can be immediate termination. NOTE: They can accept gifts of up to $75 value (like candy, doll, etc)." 11/22/2008: Boardwalk Inn rooms: Thanks to tete01830: "Heard back from IPO about the standard room Club Level views. They are GV, PL, or BW view on the 3rd and 4th floor. A request can be submitted but not guaranteed...." Thanks to paladin: "The BWI deluxe rooms do all have Boardwalk view - some are on the third floor, some are on the fourth (which is where the lounge is). Standard CL rooms are also on both the third and fourth floor. The deluxe rooms all have two queen beds and a sleep sofa (not sure if it is a double or a queen). There are two televisions (unless they changed this with the recent rehab). The "extra" part of the room is set up as a sitting area with a lamp, sleep sofa, coffee table, chair and armoire with second television. It's a fairly large area, so it does make the room quite a bit larger than the standard rooms - it has a nice roomy feeling." Here's a link to the "Club Level Lounge Photos" thread started by CR Resort Fan 4 Life: http://www.disboards.com/showthread.php?t=1944096 Thanks to KatMark - "Coronado Springs Resort -- New Unofficial FAQ Thread -- July 2009": Cabanas 9B is now “Club Service” for convention guests. When there is no convention being held at the CSR, the rooms in Cabanas 9B are available to regular resort guests (however, they do not have use of the Club Level services). NEED A CAKE? Cakes to Pick Up: Thanks to ohMom for posting this link from the cake chatter thread: http://www.disboards.com/showpost.ph...&postcount=580 See post #2 for Tips!