We originally booked a standard room, made all our ADR's, and THEN decided to upgrade to CL. So I don't know if it was because of that, IPO did not contact us, or if that is something that normally happens. I just used the email provided on the first page of this thread and contacted IPO ourselves. I put our reservation # in the title of the email, let them know room requests, that we wanted a switch in time for one of our ADR's and celebrations we have this trip, and concerns regarding water in the lounge. They responded promptly, addressed every single item, and even included the itinerary for our trip. So if I were you, I would just go ahead and contact them yourself rather than wait.