Concierge/Club Level Information - Part III (October 2010)

Discussion in 'Disney Resorts' started by PolyDec2008, Oct 23, 2010.

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  1. BC1836

    BC1836 DIS Veteran

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    Good question. Other than a slightly higher price "average" club level room at the BWI compared to the GF, we can't suggest an answer other than probability/chance.

    The club level staff at Sugar Loaf (GF), unlike the Innkeepers Club (BWI), has to deal with many more guests. And since a percentage of all guests are obnoxious everywhere, the Sugar Loaf CMs are confronted by more of them and their antics. Hence, they are put to the "test" on a regular basis and may tend to "wear down" a bit, making them seem a bit less responsive to other guests.

    All the best. :thumbsup2
     
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  3. gretchenohar@hotmail

    gretchenohar@hotmail <a href="http://www.wdwinfo.com/dis-sponsor/" targ

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    I must say that I agree with this. We were sorely disappointed in the CL service at the Poly during our stay last May. Prior to this, it had been our HOME. In fact, we were so disappointed, we booked our BB at the Beach Club for this Nov.

    During our stay it was often difficult to find a CM in the lounge to replace empty food stations, or provide a cold beverage. When said Cm's could be found, they often said they were "out" of the item being requested - despite it being more than 45 min or so before the end of the scheduled time for that particular menu item. There didn't seem to be any "Magic". I can totally understand running out of an item or two. I don't understand it happening repeatedly during a 1 week stay - and a seeming lack of effort to rectify the situation. And please let me be perfectly clear that I'm not a "high maintenance" guest. Snacks are snacks - NOT dinner. However, when all the cookies are gone when the grandchildren would like one in the early afternoon AND there is NO BEER for the grandparents in the mid afternoon - there's a problem. Maybe not if it happened once - but it happened to us 3 times during our 1 week stay. I think the worst part was the cursory "sorry, we're all out". Again - this was way before the scheduled time...
    The perk for staying CL is SERVICE. We didn't experience that at the Poly.
    Would I suggest a change of venue? Yep!
    Last year those words would have been blasphemy.

    On a brighter note, the beach was wonderful; housekeeping couldn't have been more accommodating, and being at a monorail resort was fantastic. Having said that, I won't be staying at the Poly - CL or not - ever again unless things improve. The service was really poor....
     
  4. kathie859

    kathie859 DIS Veteran

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    A nameless cm suggested that I save my money when I asked about this.
    Supposedly, the only thing extra that you do is drive on a different trail than the regular safari:confused3 After that, I decided it wasn't worth the money. I would be interested in hearing from someone who actually booked this.
     
  5. Pjimmeyer

    Pjimmeyer 1000th Happy Haunt

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    Doh...starting to get nervous about spending the extra bucks for our first CL stay at the CR. Hope it turns out to be worth it.:eek:
     
  6. gretchenohar@hotmail

    gretchenohar@hotmail <a href="http://www.wdwinfo.com/dis-sponsor/" targ

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    I can tell you that we did this and LOVED it. Of course, it all depends on your interests...
    The bus does take a different route, but it doesn't stop there. The driver points out various animals you wouldn't normally see on the KS AND STOPS THE BUS to get a better look. We saw ostrich eggs, lions basking on a rock, hippos, gazzels, baby giraffes cavorting with each other, etc - that we never saw on the usual KS ride. You're also allowed to stand up and look out each side of the bus (when it's stopped) so you can view things you might not see otherwise. You're encouraged to take pictures - no one rushes you thru. You can really relish the experience.
    The KS ride is very nice - but reminds me of "Raiders of the Lost Ark", whereas the excursion is an experience that you will learn from and remember for a long time.
    We took our 2 grandchildren, ages 7 & 4 at the time - and they still bring it up occasionally. Can't say that about most of the other attractions....
    Don't know how your children will feel about it - probably would depend on their interests.
    Have a great trip!
     
  7. crostorfer

    crostorfer Gryffindor Gal

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    This is for anyone who has visited the BC CL recently:

    I have a standard view club level room booked for May, and I know it is iffy and nothing is guaranteed, but does anyone have a suggestion for a room number to request, specifically, that will give me a woods view as opposed to an ugly rooftop view? TIA!!!!
     
  8. ClareH37

    ClareH37 DIS Veteran

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    The BWI CL is amazing :goodvibes The only negative from my own perpsective are the amount of standard club level rooms with a boardwalk view are extremely limited, there's only about half a dozen, the only way to 'guarantee' a boardwalk view is to go with the deluxe rooms, whereas the other epcot resorts offer standard club level rooms with various view categories. I really do wish the Boardwalk would offer this too, i.e. standard club level rooms with a guaranteed boardwalk view, garden view, or standard view (the dreaded 2 rooms at the end of the hall with the wonderful ESPN satellite view).

    I also think the BWI has a more 'adult vibe', although of course it's still very family friendly (it's Disney lol) :) which can put people off (3 of my friends feel this way).

    Every CL gets good and bad reviews and really is quite subjective, I'm trying the Poly next year because I've always wanted to stay at that resort, I tend to stay CL for the pre planning assistance and secure floor/building, evening offerings a nice perk but I don't tend to take full advantage (only have a nibble or two before heading out for dinner) of either the food or lounge.
     
  9. Mamu

    Mamu <a href="http://www.wdwinfo.com/dis-sponsor/index.

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    Looking forward to hearing about your up-coming BWI trip, we have ressies for CL in May. I've never stayed there and have read good things about this resort.

    We just returned from an 8 day stay at Sugarloaf and wonder if I'll be disappointed in BWI. I try not to compare my other trip to our current choice, but Sugarloaf was our best stay so far.
     
  10. jackemail

    jackemail Disney Veteran

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    Many people pass up Boardwalk because they think that the counter service options are so limited. Lots of folks won't stay there because of the dreaded clown slide at the pool. Some people see it as more adult-oriented, for some reason.

    Whatever---as long as there is always a room for me!
     
  11. hill6

    hill6 DIS Veteran

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    Just booked the tour this week and it was $50 per person.
     
  12. chimo2u

    chimo2u DIS Veteran

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    Here is some info posted by our helpful CM (Teena) over on the BC/YC FAQ thread.....

    Starting 1/1/11, there are three categories of regular rooms at the BC and the YC (not suites or club level) instead of two (like present).

    First is standard view. This will be a view of a parking lot, roof, anything "yucky".
    Second is garden view. This will be a view of a garden or courtyard.
    Third is water view. This is a view of a pool or the lake.

    At present, we only have two views: standard/garden (you could get a yucky view like a parking lot or roof or a decent view like a courtyard or garden - luck of the draw basically) and water view (lake or pool). We are all very happy there is going to be three categories starting 1/1/11 !!!!!!!!!

    The difference in price per night between the standard and garden view rooms will be minimal (around $10).

    .......as you can see, according to this info, if you have booked a Standard View room, you WILL get a yucky view, this new categorizing is going to eliminate the uncertainty of where your room is....we will all get what we pay for :goodvibes For me, I thought it was very much worth the small extra payment to guarantee a decent view by booking GV for our Club level stay in February. If view is important to you, I'd suggest paying the small fee difference and upgrade to GV CL room instead of SV if possible. :thumbsup2 Hope this helps you with your room decision!
    I can't wait to get to BC and experience this resort :):yay:

    ETA: I just re-read that info, and it looks like she states this is for the non-CL rooms????? now I am as confused as you! YIKES, hopefully someone who knows for sure will come along to clarify, as now I am unsure if those in Club Level may just have a chance at a better view regardless of category booked?? hmmmmm, interesting, sorry I thought I had a definitive awnser and now looks like I'm stumped too!? Regardless, I hope you have an amazing visit! :)
     
  13. Karlzmom

    Karlzmom DIS Veteran

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    Thanks for the feedback on rating v. availability. I know alot of my angst is centered in the idea that seemingly nothing could top our last stay at the YC, and being concerned that the trip will fall short of expectations...or put another way, fear of the unknown coupled with a "known happy"! Of course, we had to branch out from the Poly, which we were happy with on our 1st stay to get to the YC, and now would never go back...:rotfl2: Now to figure out my next worry :lmao::lmao::lmao: - ya'll are too efficient!
     
  14. hill6

    hill6 DIS Veteran

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    Here is a dumb question....how do they know that you are on a particular bus to greet you for CL at the hotel?
     
  15. kwonyong

    kwonyong Mouseketeer

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    another question how many days out do the staff email you when you stay club level
     
  16. jackemail

    jackemail Disney Veteran

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    They scan a barcode on your transportation voucher when you use DME, and the info is transmitted to the hotels.

    The bus greet is hit and miss, depending on how busy they are at the hotel. I have only been met at the bus twice, both times at BWI. Never at AKL or Poly.
     
  17. jackemail

    jackemail Disney Veteran

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    Depends on which IPO you are dealing with. Sometimes it is almost immediately after you make a reservation, sometimes not. Usually, though, it is well before the ADR windows open up for your reservation.

    If you get anxious, just email your IPO. Best to put your name, reservation number, and arrival date up in the subject header. You can always email them and "introduce" yourself, letting them know you are staying there. A couple of times this has been vital for me, as somehow the IPO forgot about me, or did not have the correct email address.
     
  18. ClareH37

    ClareH37 DIS Veteran

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    Thanks for the info - that explains it then, I don't get the voucher as I'm from the UK, they just key in the info when I get to ME check-in, and I've therefore not been met :(
     
  19. jackemail

    jackemail Disney Veteran

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    Anybody here be in the Innkeeper's Club during the time frame of Nov. 13-18?
     
  20. Karlzmom

    Karlzmom DIS Veteran

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    If this latest trip is any indication, never, seriously, if you have booked and haven't heard from them you should send an email with a generic "we are looking forward to staying with you" including your ressie # and dates. You'll likely get back a generic "we look forward to having you" note and blank request sheet to fill out and send back.
     
  21. hill6

    hill6 DIS Veteran

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    OK. I will make sure to point out that we are CL on BWI when we check in. We were originally at YC and switched after we got the tags.
     
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