Good question. Other than a slightly higher price "average" club level room at the BWI compared to the GF, we can't suggest an answer other than probability/chance. The club level staff at Sugar Loaf (GF), unlike the Innkeepers Club (BWI), has to deal with many more guests. And since a percentage of all guests are obnoxious everywhere, the Sugar Loaf CMs are confronted by more of them and their antics. Hence, they are put to the "test" on a regular basis and may tend to "wear down" a bit, making them seem a bit less responsive to other guests. All the best.