Concierge/Club Level Information - Part III (October 2010)

Discussion in 'Disney Resorts' started by PolyDec2008, Oct 23, 2010.

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  1. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

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    The Club Level Cast Members start each day at 7:00 AM.

    I guess you can try speaking to the Lobby Concierge Cast Members or try calling Room Service from your room and see what they say.
     
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  3. dragonfly57005

    dragonfly57005 DIS Veteran

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    I found it to be overly crowded too when I was there in late September. It was unnerving to be that packed in with everyone.
     
  4. hill6

    hill6 DIS Veteran

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    Thanks for the info. The steps definitely sound like a good option for the return trip (not on the up trip though the knees only like one or two flights). Make us think we are on a cruise (always take stairs down).
     
  5. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

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    You're welcome.
     
  6. micheleq

    micheleq DIS Veteran

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    Hi everyone,

    I just wanted to share my experience at YC CL. First, I have to say I am glad we stayed at the YC and on the CL. We had a Water View room and a great view of Stormalong Bay and could see the tops of the Illuminations fireworks at night.

    YC is a beautiful resort, I like the understated theme and decor. The Yachtsman is one of our favorite restaurants and did not disappoint on this trip. Fantastic service and food. We also ate at Captain's Grill (buffet breakfast) and Cape May (dinner) and were pleased with those experiences as well.

    The offerings in the lounge were great, perfect for a quick bite in the mornings, drinks and cookies during the day, and a drink and small dessert at night.

    Here's my complaint -- overall service by staff. We had one excellent CM who got us into the Yachtsman on short notice, and when it looked like that might not happen he gave us alternatives, promised to call once the restaurant opened, and got us in. The rest of the CMs were very nice, but didn't seem as knowledgeable or helpful.

    My next CM experience wasn't bad, it was just mediocre. Again, I was looking to get an ADR for that night (which I know can be a challenge), specifically looking for something in World Showcase. I asked her to check in Japan. Both booked solid. Ok, so I waited for another suggestion. Nothing. She was ready to be done with me. I saw a few bags behind the desk and asked if mine was there -- I made a purchase in Epcot the day before. It wasn't and I realized that the CM in the park didn't put my room number on the receipt. The CL CM told me I'd have to go to the gift shop to get my purchase. Not a big deal, but it's the CL? I think it would have been nice if she had offered to get it for me? Or even called the gift shop to see if it could be sent up?

    And, we walked in to Toyko Dining that night with no ADR, sat down in a half-empty restaurant, and had a wonderful meal. I'm glad I didn't listen to that CM! THe first CM told me that your best chance of walking into a rest. w/o an ADR was between 5-5:45 when there are alot of no-shows.

    Mousekeeping in the mornings and at turndown was great. Spotless room, nice towel animals for the kids. But when we had a toilet overflow and called for assistance, we had to wait 15 minutes for maintenance. I used every towel in the room to try and stop the water from getting onto the carpet. When the maint. guy called for Mousekeeping they told him they were all in a meeting! Toilet water is flowing out of the bathroom and that isn't urgent? We couldn't use the toilet or shower that morning (it was 7:30 am on our first morning), got no word from a manager or CL CM, no apology for the delay.

    I met a TA at the end of the week and she said she had some similar issues at YC CL. Nothing was really bad, just mediocre in terms of service. BWI and the Contemporary were the CLs her son suggested we try next time.

    I wouldn't discourage anyone from staying at YC, but just be aware of the service issues. It's a great resort, access to Epcot and the Boardwalk is great, access to good restaurants nearby (Yachtsman, the Swan and Dolphin restaurants) and wonderful rooms make it a good choice. Everyone is friendly, but I didn't think that everyone was well trained in customer service. I mentioned all this (good & bad) in our check out survey that we did in the lobby before getting on the Magical Express bus.

    Thanks to everyone on this board and the mods for all the great CL info.! It really helped me in my planning.
     
  7. hill6

    hill6 DIS Veteran

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    Just called the Itinerary Planning Number today and booked the Wildlife Discovery Excursion. Call was quick and efficient. I was impressed that I received an email confirmation detailing my entire itinerary complete with all dining info. Only one thing was wrong. Our lunch was listed as a party of 2 instead of 4. It was ok as I was calling to move it to be a bit later since it is the same day we are doing the excursion.

    I was impressed with the planner.
     
  8. clemsondisneyfan

    clemsondisneyfan We are a family of 4 and we love to visit the Mous

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    Thanks from me too! I am looking forward to following the new thread.
     
  9. Karlzmom

    Karlzmom DIS Veteran

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    This is a shameless bump....can't have this theard on page 2! :lmao:

    I can't believe I am STILL questioning my choice to go with the BWI...never had such a hard time with my YC decision...why oh why can't the YC be available? :rolleyes1
     
  10. clemsondisneyfan

    clemsondisneyfan We are a family of 4 and we love to visit the Mous

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    They asked us if we wanted to book that, but I told them not at that time. We have never done it before. Have you? I've got a 15 yr old and a 9 yr old.

    Going in April 2011
    CR MK view, 1 BR suite
     
  11. npierce25

    npierce25 Mouseketeer

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    Hi, we are staying AKL CL feb 5th-13th 2011. I think we bit off more than we can chew, and my husband is still laid off. we are trying everything in the world to keep our trip. we are thinking of changing a spilt stay with a mod like POFQ for the first 4 nights and keeping our current reservation for the last 4 nights. So, my question is, can you do a room only reservation for CL? I would prefer to upgrade mid trip, not down grade the room, so it would be easier to get our tickets and stuff with the moderate part of the trip.

    thanks for your help!

    also, if you do room only, can you still add the dining plan to a room only reservation?
     
  12. mom2travel

    mom2travel DIS Veteran

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    I can't help w/ dining plan, since we don't do, but can answer other part. Yes, you can do a room-only reservation for CL. We stayed Poly CL in Sept and needed to change our dates. In the process, we added one day to our stay. The original package was able to shift but we needed to add a single night room-only reservation for the last night (bc of the PIN we used). Kept the same CL room throughout, just needed new KTTW cards for the last night.
     
  13. emum

    emum An old salt re-living her youth through Disney

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    Hi All - I'm sure it's been posted before, but after a quick answer - would I be able to ship some packaged commercial sweets/lollies to the BWI prior to our stay ? Would I need to attention it to Concierge level, or just to main check-in, or where ?

    As it's coming from an international address, I'm not sure how far in advance it may arrive, either... is this likely to be a problem ?

    Thanks in advance.

    Cheers,
    Sally :)
     
  14. lovesdumbo

    lovesdumbo DIS Veteran

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    You can book CL as room only but you can't just change a package to a room only. You need to rebook as room only and cancel package reservation. You might find it hard to book AKL CL as room only with a discount.

    You can only do DDP with a package. You have to have an annual pass to be able to book DDP package without park tickets.

    Good luck!:wizard:
     
  15. hill6

    hill6 DIS Veteran

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    When I look at the pictures of the CL for the Boardwalk, I didn't see any cranberry juice. Is it available?
     
  16. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

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    I don't remember seeing it when I was there this past August.
     
  17. hill6

    hill6 DIS Veteran

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    Thanks.
     
  18. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

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    You're welcome.
     
  19. ClareH37

    ClareH37 DIS Veteran

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    I've just had my first experience with the Poly IPO (just asked for some info, even though my trip is ages away), fastest response from any IPO I've ever dealt with - email came through after just 20 minutes with all the information I requested, and more :)
     
  20. Karlzmom

    Karlzmom DIS Veteran

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    I'm probably doing more handwringing over this trip than necessary, but I need to obsess on something....question for the gallery, any ideas as to why the BWI, which seems to get rave reviews for its CL seems to have the most availabliltiy...:confused3 It seems like a smaller hotel overall, and if the all ears site is to be believed the BWI's CL scores far and away above the rest yet there is still wide open availabliltiy on our dates, a mere 90 days away....no YC openings, only SV-CL at BC, no avail at CR or WL, limited at AK, Poly and GF.....seems like the highest rated would go first, KWIM? Wow, just reread...in a nutshell, why do we think that the seemingly "best" CL appears to have a bunch of room while others that don't rate as highly are booked? Discuss amongst yourselves......:)
     
  21. CR Resort Fan 4 Life

    CR Resort Fan 4 Life DIS Veteran

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    I can't answer why the Boardwalk Inn have a lot of Club Level rooms available, although I guess that's great news for those who like to stay there. However I can back up that the service from their Club Level Cast Members was simply amazing and better then we thought, so I was happy that we are able to get a reservation for there next month. Also when I recently checked our dates the Boardwalk Inn was 100% sold out, so there is an example of it happening.
     
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