Concierge/Club Level Information - Part II (Sept 2009)

Discussion in 'Disney Resorts' started by RachelTori, Sep 10, 2009.

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  1. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
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    Messages:
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    Welcome to the new Concierge/Club Level Information - Part II thread! This is a work-in-progress so please feel free to join in. Ask questions, make comments, share tips and information or tell me when I need to make corrections! I will update page 1 on a regular basis. :)

    This is a continuation of our "Concierge/Club Level Information - Part I" thread: http://www.disboards.com/showthread.php?t=1943943



    All of Disney’s Deluxe resorts offer concierge level service for an additional fee. In recent years, WDW has preferred the term “Club Level” as there is also a Lobby Concierge, which has caused a bit of confusion from time to time.

    The non-Disney owned Swan & Dolphin Resorts no longer offer Concierge or Club Level service.


    The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort reservations.


    The following are WDW’s Deluxe Resorts and their common abbreviations on the DIS:

    AKL – Animal Kingdom Lodge
    BC – Beach Club Resort
    BWI – Boardwalk Inn
    CR – Contemporary Resort
    GF – Grand Floridian Resort & Spa
    Poly – Polynesian Resort
    WL – Wilderness Lodge
    YC – Yacht Club Resort

    All of the resorts, with the exception of AKL, share IPO’s. CR & GF share; BC/YC/BWI share; Poly & WL share.


    Concierge Email Contact Information:

    AKL: animal.kingdom.lodge.itinerary.planning@disneyworld.com
    BC: Yacht.Beach.Club.Itinerary.Planning@disneyworld.com
    BWI: Boardwalk.Itinerary.Planning@disneyworld.com
    CR: contemporary.itinerary.planning@disneyworld.com
    GF: Grand.Floridian.Itinerary.Planning@disneyworld.com
    Poly: Polynesian.Itinerary.Planning@disneyworld.com
    WL: Wilderness.Lodge.Itinerary.Planning@disneyworld.com
    YC: Yacht.Beach.Club.Itinerary.Planning@disneyworld.com

    Please do not contact the IPO until you have a confirmed reservation.

    When sending an email, you should receive a generic response within several hours. This will let you know your email was received and that someone will be contacting you soon. Within a day or 2, you should receive a personalized email response from a member of the IPO team.



    Concierge Phone Contact Information:

    AKL:.....(407) 938-4755 - fax (407) 938-4759
    BC:......(407) 934-1448 - fax (407) 934-1487
    BWI:....(407) 934-1448 - fax (407) 934-1487
    CR:......(407) 824-1775 - fax (407) 824-3461
    GF:......(407) 824-1775 - fax (407) 824-3461
    Poly:....(407) 824-2466 - fax (407) 824-3162
    WL:.....(407) 934-5348 - fax (407) 824-3162
    YC:......(407) 934-1448 - fax (407) 934-1487


    IPO is available to answer the phones 9:00am to 6:00pm Eastern. (thanks PNO4TE :))



    Tipping Guideline: Thank you to TheRustyScupper, for the following information (9/22/08)

    "1) Concierge (and Front Desk) CM's can be fired for taking cash tips.
    2) They are supposed to refuse up to three times.
    . . . if you ask a fourth time, they take it
    . . . but, they must immediately turn it over to a manager
    3) The tip goes into a fund, and the manager buys donuts or coffee for all.
    4) If they do not turn in the cash, it can be immediate termination.

    NOTE: They can accept gifts of up to $75 value (like candy, doll, etc)."


    ARE YOU LOOKING FOR INFORMATION ABOUT....
    Animal Kingdom Lodge/Animal Kingdom Villas? See Post #4
    Boardwalk Inn? See Post #5
    Contemporary Resort? See Post #6
    Grand Floridian? See Post #7
    The Polynesian? See Post #8
    Wilderness Lodge? See Post #9
    Yacht & Beach Club? See Post #10

    In those posts, you will also find a link to that resort's current FAQ. :)



    Here's a link to the "Club Level Lounge Photos" thread started by CR Resort Fan 4 Life:
    http://www.disboards.com/showthread.php?t=1944096




    Thanks to KatMark - "Coronado Springs Resort -- New Unofficial FAQ Thread -- July 2009": Cabanas 9B is now “Club Service” for convention guests. When there is no convention being held at the CSR, the rooms in Cabanas 9B are available to regular resort guests (however, they do not have use of the Club Level services).





    NEED A CAKE? Cakes to Pick Up: Thanks to ohMom for posting this link from the cake chatter thread: http://www.disboards.com/showpost.ph...&postcount=580
     
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  3. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

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    INFORMATION FOR CONCIERGE/CLUB LEVEL GUESTS

    Available at ALL Disney Deluxe Resorts for Concierge Guests:
    • Nightly Turndown Service
    • High Speed Internet Access (access fees apply)
    • Bathroom Amenities (shampoo, conditioner, hand/body lotion, bath & facial soap)
    • Complimentary Fax Assistance
    • Complimentary Health Club Access
    • 2 Adult-Size Spa Bathrobes (in-room use, additional robes can be requested)
    • Club Level Check-In from 7am - 10pm
    • Club Level Assistance from 7am - 10pm (tickets, dining, recreation, special events)
    • Advanced Itinerary Planning
    • Refreshments throughout the day in Concierge Lounges
    • Secured Key Access to Club Level Floors; 2 resorts have buildings exclusively for Club Level guests: Hawaii & Tonga buildings at the Polynesian are secured key access; Sugar Loaf building at Grand Floridan is secured key access.
    • USA Today Newspaper
    • Coffee Maker with Coffee & Tea Assortment
    • Iron and Board
    • Safe
    • Hair Dryer
    • Refrigerator - not stocked (available upon request at Disney's Grand Floridian Resort & Spa)
    • Library of Disney Movies at Concierge Desk
    • VCR and/or DVD Players in suites (upon request at Disney's Grand Floridian Resort & Spa)
    • CD/Clock Radios in Suites
    • Discovery Wildlife Excursion




    Wildlife Discovery Excursion
    PLEASE NOTE: As of December 19, 2010 the Wildlife Discovery Excursion in Animal Kingdom, a program for guests staying in Club Level accommodations at Disney resorts, will no longer be offered.

    Guests staying on the concierge level at a Walt Disney World Deluxe Resort can take advantage of a unique tour called Wildlife Discovery Excursions. An animal expert will accompany you in a specially designed climate controlled vehicle for a one hour journey into the 110 acre savannah at Disney's Animal Kingdom. (Tours began February 2005).

    This tour is very educational and full of information regarding Disney's animal programs. You stop at pre-selected locations in the savannah for photo opportunities. The tour is held rain or shine (unless the weather is severe). During our tour it rained quite heavily at times, however the animals were out all over the savannah.

    Small groups (14 maximum) head out for this adventure twice a day (Tuesday through Saturday) at a cost of $50 each, age 3 and up. A portion of the proceeds are donated to the Disney Wildlife Conservation Fund. Advance reservations are required. Contact your concierge or resort itinerary planner at your deluxe Disney resort.
    http://allears.net/tp/ak/wildexcursion.htm
     
  4. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
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    Messages:
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    Here I will add helpful tips we learn as this thread grows. :)


    Tip #1: Include your reservation # and dates in the subject line of the email. It makes IPO’s job a little easier.


    Tip #2: When booking more than 6 months in advance, get your requests (ADRs, safaris, tours, Cirque tickets, etc.) to the IPO 2 to 3 weeks in advance of the 180 day mark. Make sure IPO has your credit card # for any reservations they will be making which require either pre-payment (such as CRT) or a credit card guarantee (such as the Sunrise or Sunset Safaris)


    Tip #3: Thanks to Maxie86 for providing this information from Allears:
    http://allears.net/tp/ak/wildexcursion.htm
    Wildlife Discovery Excursions
    Animal Kingdom

    Guests staying on the concierge level at a Walt Disney World Deluxe Resort can take advantage of a unique tour called Wildlife Discovery Excursions. An animal expert will accompany you in a specially designed climate controlled vehicle for a one hour journey into the 110 acre savannah at Disney's Animal Kingdom. (Tours began February 2005).

    This tour is very educational and full of information regarding Disney's animal programs. You stop at pre-selected locations in the savannah for photo opportunities. The tour is held rain or shine (unless the weather is severe). During our tour it rained quite heavily at times, however the animals were out all over the savannah.

    Small groups (14 maximum) head out for this adventure twice a day at a cost of $45 each. A portion of the proceeds are donated to the Disney Wildlife Conservation Fund. Advance reservations are required. Contact your concierge or resort itinerary planner at your deluxe Disney resort.


    Tip #4: Thanks to CR Resort Fan 4 Life for the following: A tip for those who might not be familiar with the IPO CM's and the Club Level CM's. "I just wanted to say for those who have never stayed Club Level before that if you have contacted the IPO department for your Resort by phone or e-mail and are getting no responses from them, don't think that is the fault of the Cast Members who are working at the Club Level lounges at the Deluxe Resorts. The main reason is that the IPO Cast Members and the Club Level Cast Members are completely different from one another. So the Cast Members who work at the Resorts will have nothing to do with planning your ADR's and everything else you have requested before you arrive. So if the IPO never contacted you don't take any frustrations out on the Cast Members who work at the Resorts because it was not their fault." http://www.disboards.com/showpost.php?p=27994368&postcount=165


    Tips #5, 6 & 7: Thanks to jaycns who included these tips in her fantastic trip report "17 Days of Wishes Come to Life - A Sept. 08 WDW and DCL Adventure" http://www.disboards.com/showthread.php?t=1976201
    (Wilderness Lodge Club Level)
    "Tips and suggestions...ummm...loads of them. The biggest one is to leave a day (or even just a morning or evening if it is all you can manage)open to explore the lodge, it was so much fun, they have all sorts of nooks and crannies with fireplaces, comfy sofas, writing desks, little alcoves to enjoy, it is so much fun to explore the WL.

    Another tip, jump right on securing a reservation to eat at Artist Point for your anniversary meal if you don't have any other plans yet. It was a very romantic meal and they went out of there way to make us feel special on our anniversary.

    Last "quick tip" is to use the IPO to set up any sort of surprise you might be hoping for. They have a way of making things happen. Also, if you can think of any special gift for your dh, they can purchase it for you and have it left in your room. An associated tip is to make sure to double check your plans once you are on site. There seems to have been a bit of a break down communication wise between the IPO and the on-site staff in some instances."


    Tip #8: Thanks to west&east (Karen): "About a week after we booked our akl cl room, I called the ipo. The email address that they had for me was way old- the address from about 5 years ago which was the last time I visited Disney. Even though I used my new email address when I made my reservation (and the confirmation was successfully sent to my new email address), the info the IPO received had the old email. He updated it when I called him. Moral of the story is not to hesitate to call or email the IPO. They are very helpful and provide great service."


    Tip #9: Thanks to CR Resort Fan 4 Life for this tip: CL guests do not need to go to the resort lobby to check-in. When you arrive, tell a bell service CM that you are staying Club Level. They will call the lounge to say you've arrived and a bellman will take you and your luggage to the lounge for check-in.



    Tip #10: Also thanks to CR Resort Fan 4 Life for this tip: If Club Level guests have anything they purchase sent back to where they are staying, they can pick it up from the Cast Members' desk in the lounge or one of the CM's will bring it to your room. So there is no need to pick it up at one of the stores in your resort, which is where they are sent if you don't stay Club Level.



    Tip #11 (5/4/2009): Thanks to WendyisDarling for sharing her experience having IPO book ADRs for a split stay. This is from post #2034 on page 136:

    "This is the time when I would tell all those that ask "Is CL worth the $"...Yes.
    We have a split stay with different confirmation numbers (all are CL). IPO able to make ADR's for the first 10 days at the first 90 day mark despite moving to different resort with different numbers. Now they make what we need each day for the remainder of our trip and send me an updated itinerary each day.

    I do understand if the entire trip is not CL, this won't work.

    Making ADRs and such is the primary reason we stay CL. YC/BC has done a great job so far. They did have to move Le Cellier from our first night to another because there was only one night available! Not sure if this was for near the time we requested or during the four nights we are at BC rather than 10 full nights. Regardless, I'm glad I didn't have to figure that out on the phone. I don't know if one could do this if calling themselves, but they made two ADR's that night the one for Le Cellier and the one we originally requested for that night, so we could decide which we preferred. Plus, made an ADR for our TS originally planned on the night they moved LC, so that eve. had something scheduled.
    I'm just not good at doing this stuff on the spot on the phone. If calling would I have been able to make 2 ADR's for the same time?

    I have to give it to YC/BC IPO's fast response time. With the day to day ADR's I have emailed asking for a change as late as one day prior to before they could schedule and they were on top of it. No waiting two or three days for them to get back to me."


    Tip #12 thanks to CR Resort Fan 4 Life: "Tip for Contemporary Club Level guests: Even though these are not offered with their other drinks that they put out in the lounge, you can ask the Cast Members for mini bottles of Nesquik Chocolate Milk that they keep in their storage room. However they only get a limited supply each day so by the time you ask they might have no more left."


    Tip #13 thanks to CR Resort Fan 4 Life: "Club Level tip for those at the Contemporary with the Bay Lake View: If you're staying in an Atrium Club - Bay Lake View and want to watch Wishes, go to the lounge on the 12th floor to watch them and they also pipe in the music over there. The same thing can be done for guests staying with a Bay Lake View on the Tower Club 14th floor and the music is also piped in up there."


    Tip #14: Don't assume IPO will contact you! Take the initiative and send them an email with your Confirmation # and Dates. You can request they email you the standard form at that time. The form is helpful if you're not sure what IPO can do for you. ;) Make sure you have made contact with IPO at least a week or 2 before your 180-day mark.







    More tips coming soon! ;)
     
  5. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
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    Messages:
    13,446
    Animal Kingdom Lodge/Animal Kingdom Villas:

    Special Thanks to kimmar067 and pyrxtc for the following information:

    Is it POSSIBLE? AKL LITE IV?? You betcha...
    http://www.disboards.com/showthread.php?t=2510324

    You WANT it, you GOT it...AKL LITE III!
    http://www.disboards.com/showthread.php?t=2241828 (closed 7/22/2010)

    The All-New "unofficial" AKL/AKV's Jambo & Kidani FAQ thread.....
    http://www.disboards.com/showthread.php?t=1633854


    Kilimanjaro Club

    Contact Information:
    Phone: (407) 938-4755
    Fax: (407) 938-4759

    Email: AKL: animal.kingdom.lodge.itinerary.plann...neyworl d.com
    (Please do not contact the IPO until you have a confirmed reservation.)



    AKL's Club Level rooms are located on the 4th floor (ALL are Savanna View; near the lobby). The actual lounge and staff are located on the 6th floor which overlooks the impressive lobby.

    DVC: Animal Kingdom Villa’s Club Level Accommodations (Jambo House): Studio, One-Bedroom, and Two-Bedroom Lock-off. These rooms, located on the 6th floor, are in high demand by Disney Vacation Club owners.



    LOUNGE OFFERINGS:

    MACHEO (Sunrise Offerings)
    6:30 am - For Early Risers, coffee and assorted juices

    MIAMKO (Adventurous Awakenings)
    7:00am - 10:30am - Assortment of fresh fruits, juices, pastries and cereals

    VITAFUNIO (Safari Snacks)
    11:30am - 3:00pm - Selection of African snacks and beverages

    CHAI (Afternoon Tea)
    3:00pm - 4:30pm - Loose leaf teas, assortment of scones, cookies and biscuits

    KISIKUSIKU (Twilight Offerings)
    5:00pm - 7:00pm - Wines, hors d'oeuvres, appetizers from Jiko and Boma

    REHEMA (Evening Indulgences)
    8:00pm - 10:00pm - Fine desserts and premium cordials



    AVAILABLE TO AKL-CL & AKV-CL GUESTS ONLY: Sunrise Safari.
    Sundays & Thursdays. The Sunrise Safari can only be booked through AKL’s Itinerary Planning Office, 180 days in advance. The current cost is $65.00 for ages 10 and up; $32.50 for children ages 3-9. A credit card is required at time of booking. The card is not charged, it’s for guarantee only. You are not charged for the Safari until the day of the event. There is a 48-hour cancellation policy.


    Your invitation will be delivered to your room the evening prior to the Safari. You need to check in with the Lounge CMs the morning of the Safari as they will swipe your Park Tickets. You will be instructed where to meet the group in the lobby (departure is usually 7:30am).

    The group will proceed out the front lobby doors, go through a quick bag check (security), then board 2 buses for the ride to AK. You go through the backstage area, which is quite interesting (no pictures allowed in any backstage areas).

    The tour, along the Kilimanjaro Safari ride path in Animal Kingdom, lasts about an hour and includes multiple stops so you can stand up and take pictures. Each of the animals along the way is described in detail, since there is plenty of time. After the Safari, there’s a breakfast buffet in a private room at Pizzafari. The chefs do a fantastic job preparing this feast, which includes standard American and African items.





    AVAILABLE TO ALL AKL/AKV GUESTS: Wanyama (Sunset) Safari:
    This Safari takes place on the Savannas of the Animal Kingdom Lodge. It is meant to be a re-creation of a true African afternoon game drive and is an opportunity to spend time with members from the animal programs team learning about the natural history and management of the animal collection at Disney's Animal Kingdom Lodge. Guests will have photo opportunities of the animals and architecture of Animal Kingdom Lodge that can only be experienced from the Savannas. Your safari will conclude with a true African dining experience at Jiko, just like the lodges in Africa where a multi-course meal will await you.

    Hours: Mondays, Wednesday, Fridays and Saturdays about 1 1/2 hours before sunset at the lodge's Porte Cochere.

    Age Requirement: Must be 8 years of age or older.

    Cost: $170 per person (age 8 and older). Tax and gratuity are included as well as a small contribution to the Disney Conservation Fund.

    Reservations: This event can only be booked by contacting the Animal Kingdom Lodge Itinerary Planning Office. Note that there is a 48-hour cancellation policy. The safari can be booked 180 days out from the day of the event.
     
  6. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
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    Messages:
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    BOARDWALK INN:

    The Boardwalk Inn Information Thread http://www.disboards.com/showthread.php?t=234355 (Started 7/19/2002 - that is not a typo!! - by DemonLlama)

    Contact Information:
    Phone: (407) 934-1448
    Fax: (407) 934-1487
    Email: Boardwalk.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)


    From the Sept 2008 Concierge/Club Level Information Thread:
    Nov 2008: Boardwalk Inn rooms:
    Thanks to tete01830: "Heard back from IPO about the standard room Club Level views. They are GV, PL, or BW view on the 3rd and 4th floor. A request can be submitted but not guaranteed...."

    Thanks to paladin: "The BWI deluxe rooms do all have Boardwalk view - some are on the third floor, some are on the fourth (which is where the lounge is). Standard CL rooms are also on both the third and fourth floor.
    The deluxe rooms all have two queen beds and a sleep sofa (not sure if it is a double or a queen).
    There are two televisions (unless they changed this with the recent rehab). The "extra" part of the room is set up as a sitting area with a lamp, sleep sofa, coffee table, chair and armoire with second television. It's a fairly large area, so it does make the room quite a bit larger than the standard rooms - it has a nice roomy feeling."

    The following information was found on Allears.net: http://allears.net/acc/faq_bw.htm Boardwalk Inn Fact Sheet
    “What about the Concierge Rooms and Garden Suites?
    The BoardWalk boasts Concierge Service (the Innkeeper's Club) and beautiful Garden Suites, in addition to its already well-appointed rooms.
    Concierge service offers deluxe rooms with added amenities such as: robes, TV speaker in the bathroom, deluxe nightly turn down service, and continental breakfast buffet. Most rooms are on the 4th floor. Concierge level guests have their own private lounge and private access. Epcot's IllumiNations can be seen nightly from the balcony in the Concierge Lounge.
    The Concierge Lounge "Innkeeper's Club " hours of service are: Continental Breakfast from 7 to 10 a.m.; Refreshments from 11:30 a.m. to 2 p.m.; Tea and Sweets from 3 to 4:30 p.m.; Wine and Cheese Selections from 5 to 6:30 p.m. and Cordials and Desserts from 7 to 9 p.m.
    The Garden Suites are designed for Honeymooners but can easily accommodate a family of four and are two stories. There are 14 Garden Suites and all but three have private entrance courtyards. The three that do not, have private balconies. The yards are separated by white picket fences that are about 3 feet tall. Each of the front yards are individually landscaped. At the gated entrance to the yard, there is a small decorative bird house with the room number on it. These front yards lead to the one and only entry way of the suite, and are being grown into manicured rose gardens.
    There is a living room on the first floor and a bedroom loft on the second floor. The first floor has a TV, 1/2 bath, bread bar, and a queen size sofa bed. The 2nd level loft, in most cases, overlooks the lower level which creates a very large, vaulted ceiling effect. The three with private balconies have more of an actually separate second level. Either way, the second level features an elevated King size bed. Upstairs you will also find an addition TV, and a full bath with a giant Jacuzzi tub that will easily accommodate two people. There is even a third mini TV for viewing while in the Jacuzzi tub.”

    Thanks to CR Resort Fan 4 Life for finding this youtube video: "Innkeeper's Club Concierge Lounge + Offerings Boardwalk Inn":

    http://www.youtube.com/watch?v=P7wlqdTIpb4


    Thanks to iluvpluto27 for these (October 2009) pictures of the lounge offerings: :)

    Breakfast
    Selection of cereals
    [​IMG]
    Fruit selection, V8 and yogurts
    [​IMG]

    Grapefruit halves, apple and raspberry turnovers (these were gorgeous), chocolate pastries and cinammon rolls in the back.
    [​IMG]
    Condiments, croissants, and bagel selection.
    [​IMG]

    Evening Offerings.
    Bread, hummus and dips selection
    [​IMG]
    Cheese Plate - I loved the soft, white cheese in the middle (there were crackers for the cheese too, I just didn't get them in the picture)
    [​IMG]
    Vegetable plate and peanut butter and jelly sandwiches.
    [​IMG]

    These selections were there each evening, but the hot offerings changed each night. Tonight it was vegetable spring rolls and pork wontons, with two types of sauce. On the previous night it was a pasta dish and chicken wings.
    [​IMG]
    These photos were taken at 6:30 near the end of the evening offerings, and as you can see there was still plenty of food left.

    I only got a picture of the desserts we chose on a couple of nights, rather than when they are actually set out in the lounge. Each night they had around 3-4 different choices of dessert, as well as cookies. As soon as one choice had run out, a member of staff was bringing out more.

    Chocolate covered strawberry (delicious), fruit tart and chocolate mousse
    [​IMG]

    Some sort of pineapple parfait and a chocolate covered strawberry.
    [​IMG]
     
  7. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
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    Messages:
    13,446
    CONTEMPORARY RESORT:

    Special Thanks to CR Resort Fan 4 Life for the following information.

    The ALL NEW Disney's Contemporary Resort & Bay Lake Tower FAQ with PICs! (FEB 2010)
    http://www.disboards.com/showthread.php?t=2397445

    The ALL NEW Disney's Contemporary Resort FAQ with PICTURES! (APR 2009) Thread: http://www.disboards.com/showthread.php?t=2140296 (closed 2/15/2010)



    Club Level Service


    Phone #407-824-1775
    Fax #407-824-3461

    Email: contemporary.itinerary.planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)


    Both Club Level floors offer service which includes personalized front desk and guest services, turndown service, refrigerator, coffeemaker, and lounge with continental breakfast, midday snacks, evening wine and cheese, beer, and evening cordials and dessert. The Atrium Club is on the 12th floor and is comprised of standard rooms and has full Club Level service. The Tower Club on the 14th floor offers the same full Club Level service. When you arrive tell the Cast Members working at the bell services desk located outside you are staying Club Level. They will call another Cast Member escort you up to the 12th or 14th floor because they already have a key which is coded for either floor that needs to be inserted into the elevator, so once you arrive on your floor you can check-in up there.


    Difference between the 2 Club Level floors

    The Atrium Club Magic Kingdom View and Bay Lake View became available by reservation on 01/09/09. Prior to that all you needed was an Atrium Club reservation and you would end up with either view.

    With the Tower Club there are a total of 16 rooms, 5 standard rooms and 11 suites: 1 & 2 Bedroom Suites, a Vice Presidential Suite and a Presidential Suite. With the standard rooms, there is no guarantee of a Magic Kingdom or Bay Lake View. However with the Suites, you will be booked into a particular view which will indicate the Magic Kingdom View or Bay Lake View. Finally there are 4 Standard Magic Kingdom View rooms and 1 standard Bay Lake View room.

    The lounge on the 12th floor is bigger with more seating than the 14th floor concierge lounge. They converted 3 standard rooms into the 12th floor lounge, so there are 3 balconies available on the MK side for all Concierge guests to watch the fireworks. The lounge on the 14th floor also offers seating outside on the balcony, which is something that is not offered on the 12th floor lounge.

    Finally both floors serve the exact same foods for breakfast, afternoon snacks, 5:00 PM hors d'oeuvres and 8:00 PM desserts & cordials. The 12th floor Atrium Club is less expensive then the 14th floor Tower Club, even though on both floors offer the exact same service. The 14th floor is more expensive because fewer number of total rooms and Suites.

    Hot hors d'oeuvres menu from 5:00 PM - 7:00 PM, for the Atrium Club & Tower Club

    Sunday
    Duck Confit with Apple Slaw
    Prosciutto Flatbread

    Monday
    Beef Kafta Skewers
    Prosciutto Wrapped Sea Scallops

    Tuesday
    Rock Shrimp with Humus
    Lollipop Chicken with BBQ Sauce

    Wednesday
    Pork Pot Stickers
    Conch Fritters

    Thursday
    BBQ Short Rib in Spring Roll
    Tomato and Mozzarella Bruschetta

    Friday
    Blue Crab Cheese Cake
    Beef Tenderloin Skewers

    Saturday
    Macadamia Nut Chicken
    Beef and Goat Cheese Flatbread

    CR Resort Fan 4 Life: "This past August when I was in the lounge on a Thursday night they ran out of the BBQ Short Rib in Spring Roll and replaced it with the Beef Wellington that was on the old lounge menu. (just in case it ever happens again, if someone was looking forward to a specific item.)"



    If you are staying in an Atrium Club - Bay Lake View and want to watch Wishes, go to the lounge on the 12th floor to watch them; they also pipe in the music over there. The same thing can be done for guests staying with a Bay Lake View on the Tower Club 14th floor. The music is also piped in up there. Finally on nights when the Magic Kingdom is having Mickey's Not So Scary Halloween Party and Mickey's Very Merry Christmas Party, the music for either party is also piped into both lounge balconies.


    The Contemporary IPO Cast Members are also the Grand Floridian IPO Cast Members.

    Atrium Club lounge pictures[/COLOR]
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    More Atrium Club Level lounge photos.
    http://contemporaryresort.net/atriumclub.html

    14TH FLOOR FLOORPLAN, LOUNGE PICTURES, STANDARD AND HA ROOM DESCRIPTIONS- see post #17
    http://www.disboards.com/showpost.php?p=23013148&postcount=17

    More lounge photos of the Tower Club.
    http://contemporaryresort.net/towerclub.html

    Room #4911 on the Tower Club.
    http://www.contemporaryresort.net/room4911.html

    Room #4912 on the Tower Club.
    http://www.contemporaryresort.net/room4912.html

    Presidential Suite photos.
    http://contemporaryresort.net/Presidential_Suite.html

    Vice Presidential Suite photos.
    http://contemporaryresort.net/Vice_Presidential_Suite.html

    One Bedroom Suite photos.
    http://contemporaryresort.net/oneroomsuite.html
     
  8. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
    Jan 30, 2003
    Messages:
    13,446
    GRAND FLORIDIAN:


    Special Thanks to Canadian Guy and k&a&c'smom for the following information:

    The All New Grand Floridian FAQ - APRIL 2010 http://www.disboards.com/showthread.php?t=2427062 (started 3/24/2010 by k&a&c'smom)

    The All New Grand Floridian FAQ - MAY 2009
    Thread: http://www.disboards.com/showthread.php?t=2158108 (closed 3/24/2010)


    Club Concierge Itinerary Planner Office
    (For Confirmed Club Level Reservations Only)

    PH: 407-824-1775
    FX: 407-824-3461
    Grand.Floridian.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)


    The third, fourth and fifth floors of the main building are home to the 83 Concierge rooms (including suites). Access to these floors is by private elevator only. Staff is available on the third floor to answer questions, plan outings, to make dining Priority Seating arrangements, ticket purchases, make transportation arrangements and to fill requests for special dining or accommodation needs.

    The Concierge Lounge is located on the fourth floor. Here, guests may enjoy a continental breakfast from 6:30 a.m. to 10:30 a.m. The continental breakfast includes danish, bagels, cereal, fresh fruits, coffee, tea and juice. "Daily Delights" from 11:30am to 2:30pm (the menu varies daily, but usually includes a meat dish, fruits and a vegetarian dish, including cookies, coffee, sodas and juices). Afternoon tea from 3pm to 4:30pm (includes scones, fruit breads, cookies, jam tarts, and of course, tea). Twilight Refreshments from 5pm to 7pm (includes wine and cheese, with appetizer type dishes served. NOTE: The Sugar Loaf Key Building serves a different Twilight Refreshment service, with no wine or children's items being offered). "Grand Indulgences" (desserts and cordials) from 8pm to 10pm. Other concierge amenities include robes (for use while at the resort).

    Guests who need to connect to home or work via the Internet while vacationing, will find high speed internet access. Cost is $9.95 per day and it is a 'wired' connection in each room. The cable is provided and usually found in a labeled bag on a hanger in the closet area.

    Rollaway beds are offered free of charge. Guest may request bed boards, bed rails, down pillows, heating pads, microwave oven (limited number available), extra pillows, blankets, towels, robes and International Electrical Adapters. Call Housekeeping to do so.

    If there are more than 2 adults in the same room, there is an additional charge of $25 per person, per night. For families with very small children, cribs (the pak-n-play variety), playpens and high chairs are available by calling Housekeeping or Guest Services.

    A limited number of handicapped accessible rooms are available. In Sago Cay, there are 3 rooms, Sugar Loaf has 2, Big Pine Key has 2 and there are some in Conch Key as well.

    Check-in is at 3 p.m. and check-out is at 11 a.m. Guest may check in as early as 7 a.m. and if the room is not ready, store luggage with Bell Services and head for the theme parks when they open.


    LOUNGES

    Disney's Grand Floridian Resort Royal Palm Club 7:00 am - 10:00 pm 4th Floor, Main Building

    Disney's Grand Floridian Resort & Spa Sugar Loaf Key Club 7:00 am - 10:00 pm Sugar Loaf Key Building

    LOUNGE OFFERINGS

    Morning:
    7:00am - 10:30am
    pastries, fruit, cereal & beverages

    Snacks:
    11:30am - 4:00pm
    chips, cookies & beverages

    Afternoon Tea: (Royal Palm & Sugarloaf ONLY)
    3:00pm - 4:30pm
    scones, cookies, tartlettes, fruit breads, trifle & beverages

    Evening:
    5:00pm - 7:00pm
    hot item samples, children's corner, crudites, cheese tray, beverages, wine & beer (champagne at Royal Palm & Sugarloaf)

    Cordials & Desserts:
    8:00pm - 10:00pm
    assorted desserts and cordials

    All Day:
    7:00am - 10:00pm
    whole fresh fruit & beverages


    Pre-Arrival Information


    Once you make concierge reservation you should email the IPO and touch base with them and introduce yourself. Then around 2 weeks before dining can be made email them with what you want.

    One of these benefits is personalized itinerary planning. The benefits of an on-site Itinerary Planner are substantial, providing your Clients with a “seamless vacation” and giving them the best opportunity to participate in all the activities and events that interest them during their stay. Personal Itinerary Planning assistance includes :

    - Recreational Activities
    - Entertainment
    - Childcare
    - Dining
    - Special Arrangements
    - Special Events
    - Spa Services
    - Golf
     
  9. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
    Jan 30, 2003
    Messages:
    13,446
    POLYNESIAN:


    Special Thanks to SeaSpray, BreezysMom & Guitarob for the following information:

    ALOHA! The Poly FAQ: Fall 2010 Edition http://www.disboards.com/showthread.php?t=2515660 (started 7/23/2010 by Guitarob)

    ALOHA! The Poly FAQ~ Spring 2010 Edition http://www.disboards.com/showthread.php?p=35889242#post35889242 (started 3/18/2010 by BreezysMom; closed 7/23/2010)

    Aloha! ***Welcome to the NEW Poly FAQ***: http://www.disboards.com/showthread.php?t=2293429 (started 9/25/2009 by BreezysMom; closed 3/18/2010)

    The *ALL NEW* Polynesian Resort FAQ thread - *APRIL 2009*: http://www.disboards.com/showthread.php?t=2140273 (closed 9/22/2009)


    Contact Information:
    Phone: (407) 824-2466
    Fax: (407) 824-3162

    Email: Polynesian.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)

    When sending an email, you should receive a generic response within several hours. This will let you know your email was received and that someone will be contacting you soon. Within a day or 2, you should receive a personalized email response from a member of the IPO team.


    10/5/2009: NEW Menu at Polynesian CL Lounge! Page 19, post 276:
    http://www.disboards.com/showpost.php?p=33850111&postcount=276 Thanks, Tess! :)



    Thanks to CR Resort Fan 4 Life, here's the nightly listing of food offerings in the concierge lounge at the Polynesian. Thanks, CR Resort Fan!

    Sunday
    Create Your Own Mini Pork Sandwiches with Asian Cole Slaw
    Vegetable Spring Rolls with Dipping Sauces
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Monday
    California Rolls and Cucumber Avocado Rolls
    Make Your Own Asian Noodle Bowl
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Tuesday
    Slow Roasted Barbeque Pork Ribs
    Hot and Sour Soup with Chicken
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Wednesday
    Spirit of Aloha Chicken Drumsticks
    Spirit of Aloha Fried Rice
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Thursday
    Wonton Chips served with Chimichurii Sauce
    Tropical Salsa
    Create your Own Asian Style Lettuce Wraps
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Friday
    Ohana Marinated Turkey Skewers with Peanut Sauce
    Maui Onion Potatoes Au Gratin
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Saturday
    Kona Sticky Wings
    Kona Chowder
    Kona Salad with Fresh Fruit, Maytag Blue Cheese
    Smoked Almonds, Mixed Greens with a Citrus Vinaigrette
    Tropical Pineapple Fruit Tray
    Assorted Cheese Tray
    Vegetable Platter

    Concierge/Club Level

    Club Level Suites are located in the Tonga building. I don't have any pictures of those; if anyone does, and would like to post them, I'm sure we'd all love to see them

    Standard Concierge/Club Level rooms are located in the Hawaii building. The concierge lounge for the Tonga suites as well as for the guests of the Hawaii building, is located on the second and third floors of the Hawaii building. The first floor of the Hawaii building contains the concierge check-in desk.

    Only guests staying in the Tonga and Hawaii buildings can open the doors with their specially-encoded room key cards.

    Concierge/Club Level posts:
    http://www.disboards.com/showpost.ph...0&postcount=36
    http://www.disboards.com/showpost.ph...8&postcount=37

    Current menu for concierge evening food offerings:
    http://www.disboards.com/showpost.ph...postcount=1152
     
  10. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
    Jan 30, 2003
    Messages:
    13,446
    WILDERNESS LODGE:


    Special Thanks to MAGICinMYHEART for the following information:

    The Wilderness Lodge FAQ (Part 7) Simbas and Tiggers and Humphreys OH MY!

    http://www.disboards.com/showthread.php?t=2319081 (started on 10/28/2009)

    The Wilderness Lodge FAQ (Part 6) Simbas and Tiggers and Humphreys OH MY!

    http://www.disboards.com/showthread.php?t=1710310 (closed on 10/25/2009)


    Old Faithful Club Lounge

    You should receive an E-mail or phone call from the IPO Staff shortly after you book concierge. (These staff cast members aren't located at Wilderness Lodge but will be your first contact.)

    Updated new information:
    The 200 day mark is the latest date you should wait to hear from the Planning Office. If you haven't received a call by then you need to be sure you contact the IPO asap.

    For Guest stay Club Level:
    Wilderness Lodge Itinerary Planning Office
    Phone: 407-824-2466
    Fax” 407-824-3162

    Email: Wilderness.Lodge.Itinerary.Planning@disneyworld.co m
    (Please do not contact the IPO until you have a confirmed reservation.)

    Sample Letter:

    WELCOME
    Personal Itinerary Planner
    Disney?s Wilderness Lodge Resort has assembled a team of itinerary planners who will work closely with you in developing an itinerary that best meets the needs and wishes of your party. Many of our restaurants, recreational opportunities, spa treatments, and shows can be booked 180 days or more in advance of your visit. For the greatest success in securing the dates and times you prefer, we recommend that you contact our team at your earliest convenience. You may contact us by e-mail, telephone, or by completing and returning the attached Personal Vacation Itinerary Planner. All requests made will be booked, based upon availability. A confirmation will be returned to you in the form of a personalized itinerary.
    Your itinerary planning team is available to assist you from 8a.m. to 8 p.m., everyday of the week, excluding holidays. We may be reached via e-mail, mail, fax, or telephone at the numbers and address listed below. We encourage you to visit our website: www.disneyworld.com.

    So you have all your ADR's, special gifts, and room request done and it's time for your Trip.

    If you arrive by personal/private car at the Wilderness Lodge the first contact will be the security guard at the entrance. You will be required to show a photo ID (required for any arriving guest) notify the guard that you will be a Concierge Guest then drive to the main entrance you will be met by one of the Concierge Cast Members who will escorted you and your group to the 7th floor. You will by-pass the check-in line in the Lobby, but you must be escorted to have access to the 7th floor.

    When you arrive, if your room is ready they may show you directly to your room to freshen up and get settled in...before going back and checking in. If your room isn't ready you may still check-in and enjoy the lounge and food offerings.
    ________________________________
    The Club Concierge Cast Members of the Old Faithful Club at Disney Wilderness Lodge wish to welcome you home!

    Club Concierge Cast Members are at your service daily from 7 am to 10 pm to arrange dining, childcare, transportation, recreation activities, account settlements and many other services.

    The Old Faithful Club Lounge, located on the 7th Floor Atrium Area, is for the exclusive use of our Club Guest. We invite you to sample our food and beverage offerings, take part in our available activities, or simply relax and enjoy the surroundings.

    When visiting the lounge, may we suggest footwear and cover-ups for swim wear. We ask that an adult accompany Guest below the age of 10. If you plan to partake in our wine, beer or cordials, please be prepared to present appropriate photo identification.

    We hope you enjoy your stay at Wilderness Lodge...dedicated to the legacy of our National Parks.

    Hours of Service
    Coffee Service........................................... ....6:30am-10:00pm
    Continental Breakfast......................................7:3 0am-10:30am
    Snacks & Refreshments...................................11: 30am-4:00pm
    Wine & Cheese Selections................................5:00pm-7:00pm
    Cordials & Desserts.........................................8 :00pm-10:00pm
    ________________________________
     
  11. RachelTori

    RachelTori <font color=red>AKL Jambo Wildbunch<br><img src=ht

    Joined:
    Jan 30, 2003
    Messages:
    13,446
    YACHT & BEACH CLUB:


    Special thanks to tete01830 & natebenma for the following information:

    2010 Yacht and Beach Club FAQ, Part II:
    http://www.disboards.com/showthread.php?t=2530931 Started 8/11/2010

    The New 2008 Beach Club and Yacht Club FAQs thread:
    http://www.disboards.com/showthread.php?t=1858494 Closed 8/11/2010


    Club Level - YC

    Regatta Club
    7:00 am - 10:00 pm 5th Floor, Main Building


    Club Level - BC

    Stone Harbor Club

    7:00 am - 10:00 pm 5th Floor, Main Building



    Contact Information for both:

    PH: 407-934-1448
    FX: 407-934-1487
    Yacht.Beach.Club.Itinerary.Planning@disneyworld.com
    (Please do not contact the IPO until you have a confirmed reservation.)


    Lounge offerings
    Morning:
    7:00am - 10:30am
    pastries, fruit, cereal & beverages

    Snacks:
    11:30am - 4:00pm
    chips, cookies & beverages

    Evening:
    5:00pm - 7:00pm
    hot item samples, children's corner, crudites, cheese tray, beverages, wine & beer

    Cordials & Desserts:
    8:00pm - 10:00pm
    assorted desserts and cordials

    All Day:
    7:00am - 10:00pm
    whole fresh fruit & beverages


    Here are 2 links to Beach Club's Lounge (March 2010) - thanks to UncleOrville: :)

    http://www.disboards.com/showpost.php?p=35845398&postcount=235
    http://www.disboards.com/showpost.php?p=35845424&postcount=236
     
  12. annakate27

    annakate27 Mouseketeer

    Joined:
    Mar 27, 2009
    Messages:
    211
    Yeah! Thanks for all your hard work!!!! :cool1:
     
  13. Tess

    Tess DIS Veteran - 1997

    Joined:
    Aug 19, 1999
    Messages:
    3,778
    Nice job RachelTori! Maintaining these threads takes a lot of work and you're doing a fine job! :thumbsup2
     
  14. tiggrbaby

    tiggrbaby <font color=deeppink><marquee>We must work harder

    Joined:
    Jun 26, 2004
    Messages:
    3,930
    Wow!!!! What a magnificent job! Thanks! :flower3:
     
  15. BreezysMom

    BreezysMom DIS Veteran

    Joined:
    Aug 15, 2007
    Messages:
    1,638
    Excellent! Looks awesome :thumbsup2

    Thank you so much for all your hard work! :thumbsup2
     
  16. DLo

    DLo DIS Veteran

    Joined:
    Aug 14, 2006
    Messages:
    1,282
    Thanks RachelTori!!! I have read the other thread the whole way through and it was very helpful in planning next months trip. appreciate you and everyone who has commented and aswered questions here.
     
  17. loperella

    loperella *Sunny Daze*

    Joined:
    May 11, 2009
    Messages:
    316
    Very nicely done!!! What an amazing job of compilying all of this wonderful info. Makes everything so easy to look at/find. :goodvibes
     
  18. ReneeDisney

    ReneeDisney Off to Neverland.....

    Joined:
    Nov 20, 2000
    Messages:
    1,468
    Wonderful! Thank you for making this thread informative, entertaining and fun!!! :)
     
  19. KerryCM

    KerryCM DIS Veteran

    Joined:
    Aug 20, 1999
    Messages:
    1,558
    Great job Rachel!! I will get some pictures of the BW when I am there and post them for you.
     
  20. disneygrandmom2007

    disneygrandmom2007 Mouseketeer

    Joined:
    Jun 24, 2008
    Messages:
    76
    Subscribing. Can't wait to read more.
     
  21. Tinkerbellie16

    Tinkerbellie16 <marquee><font color=deeppink>Certified <font colo

    Joined:
    Apr 3, 2009
    Messages:
    3,763
    Thanks RachelTori!!
     
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