UGH! I need to vent! I called to place room requests on my courtyard view room on Sunday. Everything appeared to go smoothly. I received a followup email and I just had the chance to look at it last night. The room requests (notes) are the same as before. Ok, no problem. So I call in again last night. The first CM says she doesn't know how to change room requests (we had previously booked BWI and obviously EPCOT view needed to be changed!). So I ask for "a supervisor" which I know will get me to Guest Services. The Guest Services CM changes my room requests and I am now happy again....until this morning when I receive my email and look at it and the room requests are still not changed. So now I call again. This time, grumpy old me, simply asks for a supervisor, after attempts by the CM to try to get me to let her take care of it (I wasn't having it), she transfers me to Guest Services. Now I get a Guest Services CM who again makes the request changes. She tells me that there are two areas that need to be changed and one area was not changed. Ok sure I'm game...I'll try it again. Then she tells me that she wants to put my mind at ease because courtyard view rooms only overlook the main pool area. I tell her that I was under the impression that courtyard rooms also overlook the villas. She says "oh no, those are woods view". I tell her that I am talking about the part of the block "V" that overlooks the villa side. She says again, "no those are all wood view" I give up. Now, the nice part of my story is that I received my email confirmation and the correct requests are now in the notes. Does it really have to be this hard Vent over. I feel better already. I knew you would all understand.