Castaway Club Levels

Discussion in 'Disney Cruise Line Forum' started by jfs9900, Dec 22, 2010.

  1. jfs9900

    jfs9900 DCL

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    Am I the only person that thinks the membership levels (Silver/Gold/Platinum) should be based off the number of nights sailed and not the overall number of cruises?

    I know RCCL provides 'bonus' points for booking higher category rooms. I almost feel cheated when looking at longer cruises, like a 11night/14/15 nights when they could be more credits with a shorter 3/4/ or 7 night cruise.
     
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  3. KSDisneyDad

    KSDisneyDad DIS Veteran

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    Have you written DCL to give your opinion?

    There have been many threads on this topic and it generally gets quite heated so put on your flame suit.

    I wish DCL would redesign their program to be similar to other cruise lines like RCCL. Instead they emulate Carnival?!

    I know they made a step in the right direction by adding levels and they have made it more attractive to reach higher levels by increasing the OBC for rebooking onboard with each higher level. There is also a good shopping discount for Gold or higher. Now they should just recognize those on longer cruises.
     
  4. jfs9900

    jfs9900 DCL

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    Wait... there is a higher OBC depending on castaway status?! When did that start, lol I think I missed something!
     
  5. dsnydaddy

    dsnydaddy DIS Veteran

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    I've heard that theory bandied about. It makes sense, but since I'm benefiting from that system I'm not griping too much. That said I can certainly see where you're coming from.
     
  6. brianvdb

    brianvdb Mouseketeer

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    No, you're not. This one has been beat to death on these boards.

    Call Disney and let them know. If they hear from enough people and it works for their business model, they might change it.
     
  7. MagicalPins

    MagicalPins Mouseketeer

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    No.

    As I have said many times. I think the most fair way to have it is based on the number of sailings OR the number of nights. One system always seems to leave someone out. Having it be flexible for how people travel would be amazing.

    My friend is a perfect example. In her first 3 cruises, she racked up 39 nights on board. (10 night, 14 night and 15 night). She finally managed to reach Gold 2 weeks ago after completing her 5th sailing totaling 53 nights. She get upset at the fact that some people might have only sailed 30 nights on board (10 3-nights) and are Platinum when she 46 nights and was still just Silver.

    I do think the ideal situation would be Number of sailings 5 or 10 completed OR by the number of nights. I would have it based on 7 nights per sailing based on those numbers. So 35 nights or 70 nights. This way the guests that travel on shorter cruises are still rewarded and the guests that travel on the longer voyages get a little more credit. A 2 week Panama Canal sailing should be worth 2 3-nighters.
     
  8. Otimon

    Otimon DIS Veteran

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    My personal opinion is similar to what Ronald Reagan used to say when asked about his age or whatever and that was to consider the alternative.

    Disney does not have to do anything regarding Castaway Club levels. I am a platinum level Castaway Club member now but it had nothing to do with my trying to increase the number of trips (or days if that were the case) in order to get there. I increased my trips because I just plain love going on the cruise! Anything else is a bonus that's welcomed but certainly, personally speaking, not expected at any level.

    Enjoy your next cruise and try not to feel cheated regarding Disney's policies.
    You are one of the very fortunate ones to have the opportunity to enjoy such a wonderful adventure. :goodvibes
     
  9. KingRichard

    KingRichard DIS Veteran

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    They should base it on amount spent.

    Someone who cruise in 3 $10k suites should get more credit then a inside basement room?
     
  10. dsnydaddy

    dsnydaddy DIS Veteran

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    Amen to that.
     
  11. DynamicDisneyDuo

    DynamicDisneyDuo DIS Veteran

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    Not again....but still popcorn::
     
  12. mmouse37

    mmouse37 DCL Diva!!

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    Ummm...there are no basement rooms on DCL. There is no difference from an inside cabin on Deck 1 or 2 compared to an inside cabin on Deck 8. It's comments like this that bring cruising back to the Titantic age where there were class systems like first class and steerage.

    And I don't agree that it should be based on amount spent. Plain and simple it is a loyalty program (amount of cruises) not how much money you spent.

    I have been with DCL since day 1 on the Maiden Voyage of the Magic and I have been a very loyal DCL follower and my Platinum status shows that.

    Have you cruised on DCL yet, just curious?

    MJ
     
  13. woody73

    woody73 <font color=darkorange>Enjoyed the Pumpkinmen<br><

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    RCCL also provides an extra cruise credit for sailing on a 12-night or longer cruise.

    Woody
     
  14. ducky_love

    ducky_love Saving the world one tourist at a time.

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    I dunno, it is hard to feel cheated when they are giving me stuff. I guess I just see it as a free perk and I am happy to have it. Of course, I'm happier to be on the cruise!!! :goodvibes
     
  15. KSDisneyDad

    KSDisneyDad DIS Veteran

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    Yes, it's an extra $75 per stateroom for 7-night or longer cruises at both Gold and Platinum levels (i.e. $200; $275; $350). For the shorter cruises, it's $100; $150 and $200 for Silver, Gold, and Platinum, respectively.

    There's also the $25 extra OBC for each $100 you spend in the gift shops once you hit Gold. The above two perks would have saved by an extra $125 on our last cruise. Not a lot, but it's something.

    To me, the other perks aren't that great except for perhaps being able to book at least one day before the general public and Silver members for new itineraries. Prices can sometimes rise quickly, especially for a popular itinerary.

    And they also provide an extra cruise credit for travelling in a Suite. That would never apply to me as I can't afford it, but it's nice for those that do spend the extra money on a Suite.

    Another interesting note about RCCL is that they changed their loyalty program in 2009, but after a backlash from consumers who frequent websites such as cruisemates and cruisecritic (which are similar to this board), RCCL caved in and changed it.

    http://www.cruisemates.com/articles/feature/Cruise-Line-Loyalty3.cfm#axzz18wuDBoUh

    I tend to agree overall, but DCL has stated that they want consumer feedback on all facets of their Company. If no one commented, the "Island Party" character breakfast would still be here instead of the more traditional Chef Mickey style where they come to your table. Similarly, smoking could still be allowed in the lounges and clubs. All I'm trying to say is, as a consumer, everyone should have the right to voice their opinion. Some may not care one way or the other and that is their right. However, if someone does care, they should not begrudged that right or flamed for being "selfish" or "ungrateful".

    BTW: OP - here's a link to voice a comment to DCL:

    https://disneycruise.disney.go.com/contact-us/
     
  16. 5lilfish

    5lilfish DIS Veteran

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    I'm in pretty good shape no matter which way DCL does it, but....I feel that the point of the program is to award LOYALTY. Being loyal means you keep returning. I don't think it is more loyal to go on a second 14 day cruise vs going on your seventh 4 day cruise (both 28 days in total). The 7 shorter cruise family still made the choice to spend their vacation dollars on DCL 7 times vs 2 times.


    Jess
     
  17. ducky_love

    ducky_love Saving the world one tourist at a time.

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    Yikes! I must have missed the original thread where that happened! :eek: I totally agree that if others dislike they system they should give their feedback to DCL. Even if they changed it I don't think I would care. Especially if it made my fellow cruisers happy!!
     
  18. KSDisneyDad

    KSDisneyDad DIS Veteran

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    By the time I clicked on your post, I noticed you edited it. Although I appreciate your opinion as you've stated it above, it is an opinion so others may disagree. Not that either is right or wrong.

    I looked on the DCL website and could not find the word "loyalty" anywhere under the CC program. Granted, I can see how it can be interpreted as a "loyalty" program. To me, it's a combination of a loyalty and rewards program. DCL uses words such as "benefits" or "extras" to show these rewards. Although someone who has taken two 14 day cruises may not appear loyal, perhaps they live far away and can only cruise one a year or every other year, but when they do cruise, they will take longer cruises. (BTW: Under other cruise programs, that family would still be in the first tier.)Shorter cruises don't work for everyone. I know we will probably never take a 4-night cruise or shorter again

    As a combination loyalty/reward plan, many other cruise lines have found different ways to recognize repeat guests including those that book longer cruises. RCCL, Celebrity, Princess and Holland American are just a few of the other cruise lines that provide additional credit to those who book longer cruises and/or who upgrade cabins.

    Even on the DCL website, it clearly states in the FAQ section that the main reason they changed their CC program in the first place was due to customer feedback. Since then, they have modified the OBC's they offer - most likely due to customer feedback. Without customer feedback, they don't know how they are doing and what customers want. If not enough customers comment about # of days (and that's probably the case as there are relatively few longer cruises), then they won't change it. I think the other cruise lines that offer extra credit for longer cruises offer a larger variety of longer cruise itineraries. That may be why DCL has chosen not to do it as the majority of their cruises are either 3, 4, 5 or 7 nights. But I argue because some will only book on the longer cruise itineraries, DCL should entice them to continue to book the longer cruises and reward them for doing so. DCL often has difficulty filling those longer cruises (i.e. the upcoming cruise that was cancelled and broken into two shorter cruises; the TA's and there is even a lot of remaining availability on the January PC cruise next month).

    I am not trying to change anyone's mind. I just want to state that I think if someone doesn't like something (even if I, or others, do like it), that both sides have the right to voice their opinion without feeling like a second class citizen. I believe some feel like those who want it changed are only looking to gain "status". I don't feel that's the case - they just want to be recognized similar to how they would have been with other cruise lines.

    BTW - any changes that DCL would implement would not affect me at all (well it might in 5 years). I just understand the frustration from the loyal DCL lovers who enjoy the longer cruises
     
  19. KSDisneyDad

    KSDisneyDad DIS Veteran

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    You're lucky that you missed those threads. I don't want to go back to those threads, but paraphrasing with the words "ungrateful" or "selfish" is being kind. :goodvibes I don't understand why others feel a need on this topic to begrudge others from voicing an opinion.
     
  20. KingRichard

    KingRichard DIS Veteran

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    What does it matter if I have cruised before or not?

    Most reward programs are based on what you spend.

    If I take my family with me verse a couple who spends more on the room?

    If I'm in concierge verse a basic room who spends more?

    Who are they making more profit on? Isn't that what it comes down to is PROFIT?
     
  21. mmouse37

    mmouse37 DCL Diva!!

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    Aside from the question of whether the program is a rewards or loyalty program.....I was genuinely curious if you had cruised DCL before as I don't think you would have made that statement about the basement if you had. No offense was intended and sorry if was taken that way. Many people who have not cruised do get worried that cabins on lower decks will be in "steerage" or under the water line and I do my best to dispel that myth...that's all.

    Some have the opinion that it should be based on number of days sailed or money spent....I respectfully disagree. I feel it is a loyalty program and the amount of money spent onboard should not influence your CC status. Again, just my opinion.

    MJ
     

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