Wow! I'm sorry to hear that you encountered problems while at the CBR. I've stayed at the CBR numerous times but never in Trinidad South so I don't know the condition of those rooms or buildings. I wonder if you could have requested a thorough cleaning of the rooms as those with severe allergies do. Maybe that would have gotten rid of the smell. I've been reading more and more about rude castmembers at all of the resorts. It seems as if their training team needs to do a better job. (Believe it or not, the absolute worst concierge castmember we have ever encountered was on the Disney Dream this past May.) It sounds as if there was a big communication problem on the part of Disney with their concierge staff regarding refunds on the MNSSHP tickets. Having said that, there was no need for the castmember to be rude to you guys. You weren't trying to commit any crime, you were just doing what the people at the Magic Kindgom told you to do. I hope that you get your itemized bill soon so that your mind can be put as ease. I know that we've always gotten our itemized bill before leaving the resort. It's true, though, that Disney's reservation system is down right now and won't be back up and running until sometime late this evening.