We love CBR and we were there for 9 days in August, and we also experienced trouble with check out with Bell Svc. I called the morning before we were to check out to book Bell Svc. to pick us us, we were given a time of 10:30 am, then they didn't show up until after 11:00 am, and I called them several times as I didn't want us to get charged for another days stay. They kept saying that they didn't have anyone to come and get us. But we watched a van show up thought it was for us, and the driver got out, went to another room and loaded them up. They finally showed up and we were never charged, but we were a bit hot. On our next trip, we won't be given that much flexibility as our flight is like 9:00 am.