can't see the way the queue is going

Discussion in 'disABILITIES!' started by smidgy, Feb 28, 2014.

  1. smidgy

    smidgy dimples

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    ok I had no idea what to "name" this thread. "visual disabilites" have seemed to gone by the way side.

    it is very hard for my husband to "quickly!!!" jump into the clam shell at nemo. or the ride car at haunted mansion

    he is so nervous about ANY lines now. his vision has gotten really bad.

    he just really wants to enjoy the only place he is happy.

    he doesn't want to cheat other people or jump in front of them in line. just give us a time to come back . esp with the dark rides... he can still ACTUALLY SEE some of the things in Haunted mansion...IF we go at night when his eyes have adjusted.
    yup multiple problems trying to navigate the lines... all those jerks behind you stepping on your heels. cause you aren't walking fast enough...\\ which casues MUCh anxiety... !!!
     
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  3. smidgy

    smidgy dimples

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    there is an entire population of people who have been left out of the "new and improved" DAS.

    those with visual and/or hearing disabilities.
     
    vanillagirl likes this.
  4. deakam

    deakam DIS Veteran

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    Just tell the CM at the entrance to the ride that you have issues so you need more time. They should be more than willing to hold the next few folks up a bit so your husband does not feel rushed.
     
  5. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

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    True. My mom has the same problems as the OP. Due to multiple eye surgeries her eyes do not adjust well from light to darkness. She can't even be in the parks after dark. Plus she has alot of problems with arthritis and moves very slowly, so needs time to board any ride. She uses an ECV down there and does well on it, but takes alot of time to transfer and needs to avoid dark queues. Even with her cane, her knees fequently just give away with her and she falls. She is also a very brittle diabetic, whose blood sugar drops suddenly and very unexpectedly (sometimes even after she's just eaten a good meal), so we have no warning it's going to drop. Consequently she can get confused very quickly and even pass out. She's 80 y/o and has a little dementia going on too. She can't stand being bumped and in very crowded situations, where she is getting bumped into, will have a panic attack and have trouble breathing. Due to the bigger crowds at park closing and her problems seeing in the dark, we just have to avoid the parks during night time hours. She is also on meds that cause her to sunburn really bad and really quickly, so we need to avoid standing in queues that are out in the sun. Traveling through the parks, we always try to cut through the gift shops and inside queues are great, as long as they are not too crowded, but we have to try to avoid long outside queues that are in the sun. When we were there in early Dec, we asked for a DAC just to be able to wait in a quieter area and to avoid dark queues. She was refused. In fact, one CM told her point blank that the DAC was only for kids with autisim and WDW didn't really have anything for the elderly, except to rent an ECV or wheelchair. Fine, we had her an ECV, but the ECV did not meet all her needs. They just refused to listen to that though. We tried at two different guest services and were refused a DAC both times. We weren't trying to avoid the waits either, we just wanted to wait somewhere quieter and brighter, where she wouldn't get bumped, would be able to see, and would have the time and space she needed.

    At Nemo we asked the CM outside if she could avoid the dark queue as she has trouble seeing in there. He told us to go inside the gift shop and use the handicap entrance there. We went inside, the CM at the cash register told us where it was and we went and waited, and waited, and waited and waited. We even tried to open the door ourselves, but it was locked. We finally went back to the cash register CM and her comment was, "Oh well, they must not be using that entrance today, you'll have to go through the regular queue." Uh, she can't. The CM said there was nothing she could do, if they weren't using that entrance that day. We just didn't get to ride. Because the moving walkways can not be stopped, she has not been able to ride Peter Pan or the Transit Authority in several years now. She also has trouble stepping up or down into rides and can't do stairs, so hasn't been able to ride rides like Pirates, Big Thunder, Splash, Maelstrom, or the Donald boat ride in Mexico. All of which used to be her favorites. She rides very few rides now, so would only use a DAC maybe once or twice a day, but can't get one. We stay offsite, so can't book fastpasses ahead of time either. In Dec, even getting there at rope drop, we were only able to get one fast pass that had a decent time we could use. She can not be in the parks after dark, so evening fast passes won't work for her.
     
  6. WantToGoNow

    WantToGoNow DIS Veteran

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    The CM at LM would not slow it for my cousin with a visual disability to load. He said it couldn't be slowed which wasn't true because it was slowed for someone when we got off.
     
  7. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    If a person using an ECV can't drive safely through a queue, wouldn't it be safer for everyone if that person was using a wheelchair?
     
  8. sunshinehighway

    sunshinehighway DIS Veteran

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    It sounds like your mom has many health issues. It must be very difficult for her.

    I'm not really sure how you expect Disney to address all those problem though.

    It's kind of scary to think someone with such problems was driving an ECV.
     
  9. Bete

    Bete DIS Veteran

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    I can't help with all your concerns, but we have used bike headlights that we have bought (cost is about $10 to $15 each not including the batteries to run it) on a rental scooter and it does provide extra lighting that can help with dark areas. We place one on each side of the handle bar on the scooter. When it's light enough we shut the bike lights off to conserve the battery power.

    With regards to the sun there are scooters and wheelchairs that can have canopies which provide a sun shield. These canopies are somewhat annoying to others; because, they are tall and can block other people's views, but if you are considerate to others it can work. This becomes more important with parades, for example. Also, there is a funny type of hat that resembles an umbrella that really provides a good shield from the sun and your face.

    There are some rides like Jungle Cruise and It's a Small, Small World and the Great Movie Ride and Universe of Energy and Toy Story Mania and Buzz Lightyear that allow a wheelchair on board, but not a scooter. You may be able to get a wheelchair at the ride for a transfer on these rides. I would try to concentrate on the rides that are doable and avoid the other ones. Concentrate on shows and the live entertainment at the parks. We went with my mom and her last trip was at 88 and in a wheelchair and we knew we could not achieve it all. The main goal was to be together and do what we all could manage safely. We learned to appreciate Disney World in a different way. It's all good. My mom was very happy and satisfied just to get a hand shake or hug from one of the Disney characters.

    Depending on the size of your party you may want to consider a baby swap on the rides. This way others in your party can enjoy the rides and someone can stay and keep your mom company with the rides that are too hard for her, now. Then, you can switch and the others can go on the ride. If you make your mom feel good about the situation and converse with her it will all work out.

    I think you need to make it workable for your situation. If Disney can provide for more help than you are that more blessed, but I just wouldn't count on it. Also, if you think a DAS will help out more than you need to convince the CM somehow at guest services. Maybe, her doctor could shed some light; so, you are better prepared with what to say to a DAS CM. Also, If one approach doesn't work then try another. Perhaps go to multiple CMs to see if that will make a difference; try a different park CM, too. Escalate to a supervisor if you need to do it and see if that helps. Finally, I think the CMs may be better trained now with DAS and perhaps it would work better now then in the past.
     
  10. bedogged

    bedogged <font color=purple>Choose parents that aged well<b

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    If you believe that your husband has legitimate need for a DAS card, I would suggest that you write out what you have explained here and read it to the CM at Guest Services. There is no need to mention his diagnosis. Based on what you have read, the CM will decide if your husband qualifies for a DAS card. I do not know if your husband will qualify or not, but it would, in my opinion, be worth a try.
     
  11. SueM in MN

    SueM in MN combining the teacups with a roller coaster Moderator

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    I agree.
    DAS is for needs in the line. Mobility needs are going to get a suggestion to use a wheelchair or ECV because DAS doesn't shorten the distance or provide a place to sit in line, while a mobility device does.
    But, there are situations besides cognitive disabilities where CMs may issue a DAS card.

    So, I agree, it's worth a try.
     
  12. ttintagel

    ttintagel DIS Veteran

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    That's very true, they should be. But the facts on the ground are, there's nothing that requires them to be, so at least as often as not, they simply aren't. Either they don't understand that there are people in between "normally sighted" and "completely blind," or they just don't care.

    Now, I'm not saying they're naturally uncaring people - maybe they're too busy to care; maybe their supervisors don't give them enough independence to use their own judgement; maybe they haven't gotten enough training; maybe they've led sheltered lives and never been around people with hidden disabilities before.

    However, the fact remains that "relying on the kindness of strangers" is a mug's game, because not every stranger happens to be kind.
     
  13. ttintagel

    ttintagel DIS Veteran

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    My solution to people behind me wanting to go faster has been to develop a thick skin. When I'm by myself, I go at my own speed and let the people behind me do whatever they like with that. If they want to pass me, they can pass, and if they want to get worked up about it, it's their blood pressure and not my concern.

    When I was a kid riding in the car with my Mom and another car would get too close behind her, she would say, "If you're gonna tailgate, buddy, you're gonna do it at a safe speed."

    If somebody is with me, and I'm going at my normal slower pace to let my eyes adjust and avoid falling, and they start trying to guide me along faster or start apologizing to the people behind me, that's when I start to get ticked off. I tell them to go ahead without me if they're in such a big hurry, and not to ever dare speak for me.
     
  14. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    If you can't load onto the ride vehicle why not just let them CM know that you need to have it slowed down? There's no DAS for that, you just have to let them know what you need.

    Besides Peter pan's Flight, are there any other attractions at WDW that won't slow down for people who need it?
     
  15. smidgy

    smidgy dimples

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    Well, he doesn't have a mobility issue or need a seat in line. now that it no longer exists I can say he used to get the alternate entrance stamp. we would like to use either the exit or the FP queue, which doesn't meander back and forth for as long a distance. and as I stated earlier, we have no problem waiting our turn.

    we will definitly try to get a DAS. they gave us one in oct. at DL, on the first day the new system kicked in. the CM started to refuse, and I just looked at her and said "I know he need ones". maybe she gave in quickly because there was so much broohaha about it and she didn't want to deal with a debate?

    I wish I had kept it. rats. all I have is an old GAC.
     
  16. gilesmt

    gilesmt DIS Veteran

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    Smidgy, you talked a while back and I gave you some suggestions about guiding him, human guide, hope you looked into that. As I read I know he has not looked i to a cane, stubborn like most of us are. I became blind at the age of four, I started using a cane when I was in my thirties, hope he is not as stubborn as me, and I only used or learned to use a cane so I could get a dog, if your don't have good cane skills you can not get a dog. Anyway, I thought of another thing hat may help your husband a little, I know others have found this helpful, although I never used it. Go to a sporting goods store and buy reflective tape, and tape it to his shoes, many visually impaired people I have talk to said if they could see there feet they felt much more comfortable walking in the dark,I can not in my mind figure that out but hey for us stubborn people it is worth a try. I would say buy light p shoes but I am sure he is way to old for them, but there is a mother on here that has a son with visual impairments that has the same problems, she may read this and get the hints for her son. Also if you have gone to services for the blind, they use to have some kind of orange form stuff, that has very easily noticeable even in the dark, I was thinking if you can talk to them and ask them what it is, and you bought a thick cheap bracelet maybe you can put it on your wrist and he would at least be able to find your hand well.

    When are you going, I go in 12 days, I can PM you on if I got a DAS, I am not holding my breathe but as you say it is worth a try, of course I have a white cane I will be using, guide dog will not be coming, her vacation will be spent in slumber dreaming of bones and treats on her thick pillow, since Disney does not accommodate enough to bring her and have her safe.

    Just so you know if you have not heard, Disney is after 5 years of it being a law finally putting in Braille menus, I will be going to 26 restaurants and asking for one at each. I bet none will have them, but I will let you know, although I don't think it affects you so much, he does not need it yet. The menus are suppose to be on the narrative devices also, but as of last may they were not, I thought mine was defective, but we were there 12 days and each day I got a device and all 12 days the menu option did not work, I ask at guest relations but they could not get the menus up either.

    Oh and thanks for the info on the hotel, I was able to change to pofq, we pay more and we also have to have a garden room and pay even more for a view I won't see. I doubt they will accommodate anymore than what I have done for myself, but I think I can handle it more at the quieter hotel. It just sounded like the other one would never have worked.
     
  17. smidgy

    smidgy dimples

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    thanks giles! he is probably more stubborn than you.;) I still haven''t been able to talk him into going to lighthouse or anywhere else for help . sigh. he is not accepting this or dealing with it well.

    I'll look into those ideas! why no dog? didn't the resort allow it? I'm sure I saw a guide dog at a disneyresort. and I'm pretty sure it was POFQ.

    pofq is a small ersort. I think you will like it!

    ps we are ging end of april, beginning of may.
     
  18. Gracie09

    Gracie09 DIS Veteran

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    I think you are mistaken about the requirement to have Braille menus. The Ada does not require it nor is there any florida specific statute that does. The restaurant could provide Braille menus if they choose but they could also opt to have an employee read the menu to the visually impaired person.

    I'm also confused about your apparent anger that you are paying for the room you reserved?? If you didn't want a garden view then why reserve it?
     
  19. Schmeck

    Schmeck <font color=blue>Funny thing is now my 17 year old

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    The DAS will not get you in through the exit. It will get you in through the FP queue, but that does not address anything that you described in your first post about the issues. In the FP queue he will also have people ahead of him and behind him. He will still have to navigate (with your assistance) onto the ride vehicle. And I can't think of one FP queue that didn't have switchbacks and pretty much follow a lot of the standby queue?

    I think he'd be a lot less stressed out if he had a wheelchair and someone to do the navigating for him. There's no way he could be convinced that the trip would be much more fun for everyone if he used a wheelchair sometimes?
     
  20. smidgy

    smidgy dimples

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    we will see. sometimes it does. and after numerous trips to WDW, I am famiiar with the queues, and many of the FP queues themselves are shorter and meander less than the standby ones. great movie ride is one instance. nemo, we just went to the door by the exit.

    each ride and instance will be judged individually. we'll only use the DAS if it will help, of course. maybe showing it to the CM at the ride and explaining things will convince them to allow us to go to the exit. (at the return time, of course. like I said, we are NOT trying to shorten our wait.)

    it will not be more fun for everyone (just him and me) with a wheelchair.. he can walk. he just can't see. and he feels disabled enough already without someone sticking him in a wheelchair he doesn't need. he already feels "useless" (his words, not mine, I know he's not, that's just how he feels) so many things he can't do anymore. he was slways the driver in the family, for one. he worked 60+ hours a week as a machinist all his life and can't do that anymore, he is a vorcacious reader and is having a lot of troubele with that. etc people with disabilites want to be an independant as possible. he can walk fine. ( not saying people in wheelchairs are useless. not saying that at all. that's just not HIS disability.)

    thanks to many people for the good suggestions. we will be trying for a DAS. if a manager at one park doens't give it to us, we will try again at another park. I know it will help a lot with his disablity.
     
  21. gilesmt

    gilesmt DIS Veteran

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    That is a totally insensitive remark to a person with a disability. What if I said I wish they did away with all elevators and family members can just carry the disabled up the stairs. Would a trip for a w/c person who had to be carried up the steps or stairs be a lot more fun for them.
     

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