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Can't imput ressie info on new Disney website!

Discussion in 'Disney Resorts' started by Jiminygirl, Dec 28, 2012.

  1. Jiminygirl

    Jiminygirl Mouseketeer

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    We have Pop Century booked for Jan 8 and the old site could tell me how many days til our vacation, ect without any prompting- this new one won't even acknowledge my reservation number (can't "find" it when I try to imput the info manually as they request:confused3!) I'm not sure if I should call the number for reservation # retrieval or if the website is just screwy.. it looks like there are some problems from what I'm reading here..
     
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  3. ErinsMommy

    ErinsMommy DIS Veteran

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    website has been and remains screwy...to put it mildly. if it comforts you to call and make sure your ressie is still there (i dont think anyone's reported that their ressie was canceled/lost in whatever transitioning Disney is going through though), go for it...but the wait times on hold are long.
     
  4. Wood Nymph

    Wood Nymph DIS Veteran

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    It is still screwy.:badpc: Some of my reservations show up, and some don't. They all show up on the old website. And I printed them out just in case. One of these days they'll have it fixed.


    ETA: You can still go to the old website here: http://disneyworld.disney.go.com/
    but make sure you either erase your cookies or history or both before trying to go to the old website, or else it will redirect you to the new site
     
  5. CanadianGuy

    CanadianGuy <font color=green><br><br><font color=blue>Me and Moderator

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    I'm so mad over this I could spit. I'm supposed to leave next Friday.. I spent an hour on the phone clearing up wrong, completely wrong or completely fictional dining reservations thanks to this website/app "My Disney Nightmare Experience" --

    Seriously.. they should have got Jack Skellington in on it.. it's HORRIBLE.

    I'm not pleased as a paying guest and I intend to let folks know on arrival at the first guest services I see. I wrote and complained and got the standard form letter. But pfft.. not good enough.

    I want to look someone in the eye, preferably a manger, and tell them "what for" -- won't change anything but I'll feel better. :)
     
  6. SPAM

    SPAM DIS Veteran

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    3,509
    I can't get mine to link either. My dining reservations are there but I can't get my resort reservation to show up and when I try to manually enter it it keeps telling me to fill in all fields which are already filled. What a nightmare. How are we supposed to do online check-in if its not working?
     
  7. Starclassic

    Starclassic ‎"The way to get started is to quit talking and be

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    1,805
    Same thing is happening to me. So frustrating!! I can't even get back to the old site anymore. I've tried deleting cookies and everything. :badpc::badpc::badpc:
     
  8. tikkipoo

    tikkipoo DIS Veteran

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    I've got my ressie to show up, but I can't figure out how to make a payment anymore. Grrr...

    My ADRs did not automatically pull into my ressie though.
     
  9. cwt580

    cwt580 DIS Veteran

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    Oct 28, 2007
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    got all our friends/fam added and our dining ressies added(manually) but cant get resort pkg res to show up at all...


    gotta call anyways to change our arrival flight number and time anyways. Ill ask then....
     
  10. MickeyEars

    MickeyEars DIS Veteran

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    I would love to be able to make a payment without having to call and be on hold for an hour. It's ridiculous that this is taking Disney so long to fix.

    Carla
     
  11. tikkipoo

    tikkipoo DIS Veteran

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    I got told this morning that they are working on getting online payments added to the site. Seems like something a company like Disney should be able to figure out.
     
  12. jrhwmr

    jrhwmr Mouseketeer

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    Apr 4, 2006
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    I can't pull up our January trip either but I was able to pull up one of our dinner reservations. I didn't feel like doing all of them.

    I wanted to look up info for a possible October trip but the website is less than helpful. Grrrr!
     
  13. MickeyEars

    MickeyEars DIS Veteran

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    It may not do an ounce of good but I just sent Disney an email about the new website. I wanted to at least let them know how I feel before I explode!!

    Carla
     
  14. mlittig

    mlittig DIS Veteran

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    It is amazing how many people are having issues with that new site :headache:
     
  15. WDWPooh

    WDWPooh Mouseketeer

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    Sep 21, 2012
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    Think they would get sick of hearing it and just bring the old site back til the bugs are ironed out of the new one. I hate that I cant find my resort reservations online. Yes they are still there and I can find them in the automated # when I make a payment to the automated system over the phone..but a $6000 trip I want to see it all in front of me grrrrrrrrrrrrr :furious:
     
  16. Sinderelly

    Sinderelly Princess

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    I am having the same issues with our resort reservation. I enter the rquired info and the website won't pull it up. We check in on Jan 13th. Problems sigh :badpc:
     
  17. nw2this

    nw2this Earning My Ears

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    Sep 15, 2012
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    I spoke to tech support today about this and they said this is not possible. Its not broken, they just haven't added this capability yet.

    I just wanted to do online check-in. They said mydisneyreservation.com would work for this but it didn't. I called back yet again for them to tell me this site actually is broken indefinitely.

    I also spent an hour on hold yesterday and again today trying to make my final payment.

    Then they have the nerve to ask you to do a customer service survey.
     
  18. tikkipoo

    tikkipoo DIS Veteran

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    LOL That is great. I hope you gave it to them!
     
  19. CanadianGuy

    CanadianGuy <font color=green><br><br><font color=blue>Me and Moderator

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    To do online check in.. try:


    www.mydisneyreservation.com

    I had success doing my online check-in via that website.

    For ALL payment needs, call.. do not attempt any payments via online mechanisms at this time. They are not trustworthy and it could become a nightmare for you. So just call for all payments.
     
  20. dakotix

    dakotix Mouseketeer

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    Jul 12, 2012
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    This is the message on the new reservations retrieval page:

    Please pardon our dust as we reimagine Disneyworld.com. If you've linked a reservation to your account before December 12 and it does not appear on this page, don't worry, it's not lost. You can either link your reservations to the new website or view reservations made before December 12 on the pre-existing My Reservations page.​


    The pre-existing page is here: https://disneyworld.disney.go.com/reservations/?type=generic

    Now you don't have to be one of those horrible disgruntled people when you get there.
     
  21. 4stroke

    4stroke Earning My Ears

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    I had a glimmer of hope for a moment with that......alas it didn't work for me! I made the booking through DVC, and It re-directed me to the 'start a new booking' page.

    Good grief....

    Anyone else had success with online Checkin?
     

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