Cancelling a Loews RPR Reservation...

Discussion in 'UK Trip Planning Forum' started by CustardTart, Nov 30, 2009.

  1. CustardTart

    CustardTart <img src=http://www.wdwinfo.com/dis-sponsor/images DIS Lifetime Sponsor

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    Hi, I booked 3 rooms here for December 2010 when the '7 night promo' was running. However, my DD's now persuaded everyone to return to Orlando in October 2010 instead and I need to cancel the above bookings.

    Bizarrely, every time I attempt to pull up one of the existing reservations, it says I don't have any reservations at this time. :confused: Except I have the confirmation emails and know that deposits were taken from my credit card. In addition, I haven't been able to find any contact email address for RPR to address the issue directly so have replied to each of the confirmation emails in turn (I booked the three rooms separately) - I'm 100% not sure if that'll have any success...

    So has anyone else had any issues with the Loews/Universal site? And can someone point me in the right direction with regards who to contact as I really want my $$$ back!!! :rolleyes:

    MTIA, Karen... :flower3:
     
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  3. wayneg

    wayneg Moderator Moderator

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  4. scottishgirl87

    scottishgirl87 DIS Veteran

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    Contact Phone numbers from the UK site:
    For Hotel Room Only Reservations call:
    0808-234-2305
    Call Center Hours of Operation:
    Mon – Fri: 7AM - 1AM EST
    Sat & Sun: 8AM - 10PM EST

    Could give that a try?
     
  5. CustardTart

    CustardTart <img src=http://www.wdwinfo.com/dis-sponsor/images DIS Lifetime Sponsor

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    Thanks Wayne. I'll try contacting the hotel via that link right now... :thumbsup2
     
  6. rpbert1

    rpbert1 DIS Veteran

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    Just call the reservations number (1-866-563-9792) and cancel your booking, should not be a problem.
    Contacting RPR is not the way to go.
     
  7. natalielongstaff

    natalielongstaff <font color=deeppink>I need a cup of tea and a big

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    Did you get it sorted Karen ?
     
  8. CustardTart

    CustardTart <img src=http://www.wdwinfo.com/dis-sponsor/images DIS Lifetime Sponsor

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    Not yet, Nat. :sad2: The link Wayne posted seems the right way to go but their site's down for maintenance until 2pm our time :headache: so no joy at the moment...
     

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