Cancellation policy for SW question....

Discussion in 'Transportation' started by WDW4us2006, Dec 27, 2006.

  1. WDW4us2006

    WDW4us2006 DIS Veteran

    Joined:
    Oct 12, 2005
    Messages:
    780
    I made reservations on Southwest for a trip in February that I may have to cancel. I purchased the online tickets with a credit balance I had left over from a prior purchase. I Have to use it by May 26. Does anyone know what the cancellation policy is for SW? If I rebook for a different date and time, what's the penalty?
     
  2. bg4

    bg4 Traveling to Florida since 1977

    Joined:
    Jul 5, 2003
    Messages:
    467
    No penalty ever with SWA just use the credits by date (one year from first reservation) - May 26 in this case. Believe they will extend further if you call them. If you go past that they will likely send you a paper voucher which can now be redeemed on line - they really don't want to take your money but they are bound by federal laws. (so I am told)- Call them - CS are really nice and helpful.
     
  3. disneyldwjr

    disneyldwjr DIS Veteran

    Joined:
    Dec 15, 2004
    Messages:
    1,270
    You do have to request and extension, which you can do by calling the customer relations number (not the reservation number) which is listed on the web site. They will usually extend this by 6 months. They do not automatically send you a voucher for anything.
    You are right on when you say the CS agents are really nice, they are the best, just about anywhere. :)
     

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