Can we change TA at DU once booked?

Discussion in 'Disney Cruise Line Forum' started by Im_A_Princess, Apr 19, 2013.

  1. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    Our DU TA is making me upset. :sad:

    Told her decks, forward, starboard and number of people. We knew exactly what was available and where we wanted to be.
    She gave us a room. This Ok? Yes. Book. Paid.
    She put our in-laws in with us (on the reservation) instead of 2 teen kids. :sad:
    In-laws went with us in 2007! Must have been in DU data base. In-laws are not on our reservation at all.
    3 1/2 hours later it is still not fixed and I am going crazy.
    I can't book excursions, Palo, ...
    This is our 17th Disney cruise. So I am not a newbie to booking.
    It is not going smoothly because I decided I wanted the DU OBC. Now I am remembering why I stopped using a TA and book through DCL web site.
    Can't talk to our TA on phone because the one number they give you does not go to TA. They can't fix issues.
    Now, my Parents want to go and I see the adjoining room is available. I am afraid to ask her to book and link the 2 ressies. Our first is still mixed up.
    And our in-laws (yes the ones we are not in the room with) may also be coming along too. UGGH

    How or can I get a different TA?
    Sorry but this all seems so simple to me and I could have done this all on the DCL site if I didn't want the OBC. :sad:

    What can we do?
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. truck1

    truck1 Growing older but not up.

    Joined:
    Jul 7, 2009
    Messages:
    4,304
    I've personally never had a problem with any of the DU agents. What I would do is to send an email to John at dreams unlimited he's the big boss and he will make it right. He monitors this thread so don't be surprised if he pops up on here.
     
  4. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    Ok she fixed our room. :thumbsup2
    But now it's going to get complicated booking both rooms on each side of us which are available for our parents. :scratchin
     
  5. OrangeCountyCommuter

    OrangeCountyCommuter DIS Veteran

    Joined:
    Jul 11, 2010
    Messages:
    5,065

    Send the webmaster an email. Seems to work.

    (And give up on Disney specialist going forward If an agent won't give you a REAL phone number with REAL people who can do REAL stuff RUN RUN RUN!:lmao:)
     
  6. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    *sigh* :sad2:
     
  7. OrangeCountyCommuter

    OrangeCountyCommuter DIS Veteran

    Joined:
    Jul 11, 2010
    Messages:
    5,065
    Yeah I know I sound like a broken record, but so do these posts about how they can't get a response from their Disney Specialist TA. :rotfl2:

    I have no idea why folks would trust their vacation to someone who doesn't give good service where there are so many other options out there?
     
  8. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    We tried Small World (?) first but they took a day or more for each thing asked. So "fired" them. When we book we just want to book.
    It's not worth my nerves waiting for the OBC! :(

    Anyone know Webmaster John's email?
    She still hasn't gotten back to us about putting a hold on the other 2 rooms until parents talk to her n reserve. That was almost a hour ago DH emailed her.
     
  9. baleeve

    baleeve "I want adventure in the great wide somewhere -- I

    Joined:
    Nov 8, 2004
    Messages:
    453
    Sorry but this all seems so simple to me and I could have done this all on the DCL site if I didn't want the OBC. :sad:

    I weighed the OBC vs. having 100% control of my reservation for my back to back cruises and decided that having total control was invaluable.

    I hope you finally get help.

    Good luck.
     
  10. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    :thumbsup2 We haven't involved a TA outside of DCL for years.
    Living and learning & remembering why again... :sad:
    5% off OBC for making my nerves a wreak! This is an $18,000+ linked reservation... What was I thinking?
     
  11. anniemck

    anniemck DIS Veteran

    Joined:
    Oct 26, 2012
    Messages:
    534
    Then book the other two rooms yourself and leave the agent out of it. This way you do have control over them.
     
  12. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    I want them linked for dinner.
    Wouldn't that mess it up?
     
  13. truck1

    truck1 Growing older but not up.

    Joined:
    Jul 7, 2009
    Messages:
    4,304
    John@dreamsunlimitedtravel.com you can pm him also at webmaster john.

    What I did when I had a time sensitive issue with my du agent I sent her an email with my number and asked her to call me. She called me within an hour or so and we had everything worked out.
     
  14. anniemck

    anniemck DIS Veteran

    Joined:
    Oct 26, 2012
    Messages:
    534
    NO, don't have to be booked with the same TA to be linked.
     
  15. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    We already sent her the message to call :sad1:
     
  16. darkwing818

    darkwing818 DIS Veteran

    Joined:
    Mar 5, 2011
    Messages:
    2,761
    Good Luck hope it all works out the way you want, $18K is a lot of money ::yes::
     
  17. Im_A_Princess

    Im_A_Princess PLATINUM - Woo Hoo!

    Joined:
    Feb 19, 2007
    Messages:
    1,631
    Called DCL and worked it all out. They fixed and linked and reserved the rooms. :thumbsup2
    Still haven't heard back from TA or John. Real bummer :sad1:
    Our room is booked through DU but nothing else needs done with it (paid in full).
     
  18. WebmasterJohn

    WebmasterJohn Genius Administrator

    Joined:
    Dec 17, 1999
    Messages:
    2,748
    Please accept my sincerest apologies for me not getting back to you sooner. I received your email at 7:40PM and was out to dinner. I just got home and replied.

    I wil be up and working for the next few hours so please feel free to contact me.
     

Share This Page