Called to confirm my ressie for tomorrow . . .

Discussion in 'Disney Resorts' started by TZMOM, Aug 27, 2005.

  1. TZMOM

    TZMOM DIS Veteran

    Joined:
    Jul 22, 2001
    Messages:
    663
    and was told that it was still in DU travel agent's name. Couldn't "see" it, nothing I can do, etc. Now I KNOW there's a ressie for 2 rooms in my name, since I used DU, but this CM was just not helpful in the least - cranky really - sorry, there's nothing I can do, etc.

    Think I should just call back this morning to confirm? I really just want to make sure because I'm taking my parents down as well and would hate for anything to not work out smoothly. It's my Mom's 72nd b'day & their 44th anniversary.

    Thanks for any advice . . .
     
  2. Avatar

    DIS Sponsor The Walt Disney World Swan and Dolphin is located in the heart of the Walt Disney World Reosrt.

    to hide this advert.
  3. FanofG00fy

    FanofG00fy Mouseketeer

    Joined:
    Apr 29, 2003
    Messages:
    482
    Most definately call back! Keep calling until you get a CM that will help you. I give this advice all the time, and never took it for myself. But, I did when it came to my ressies this year. The first CM wasn't in the mood to help me with my problem. I turned around called back, and got a wonderful CM who helped me with everything. Definately call back!

    Good Luck! :cool1:

    Pixie Dust to you :wizard:

    Chris
     
  4. TZMOM

    TZMOM DIS Veteran

    Joined:
    Jul 22, 2001
    Messages:
    663
    Thanks Chris - will do.

    Jane
    :wave2:
     
  5. sue1013

    sue1013 <font color=teal>Haven't had a good Yodel in years

    Joined:
    Jul 18, 2003
    Messages:
    2,010
    As far as I know if you use a TA the reservation belongs to the TA. You CRO cannot help you, you must go throught the TA.
     
  6. vfb2girls

    vfb2girls DIS Veteran

    Joined:
    Mar 1, 2003
    Messages:
    646
    That is true with using a TA, CRO does not owned that reservation but when I called about checking on our reservation the CRO told me that since we booked through AAA that they really were not suppose to give out the information on the reservation but I just asked her nicely if she would please check for me since we had such horrible service through AAA so she did for me..I was really grateful...
     
  7. DebbieB

    DebbieB DIS Veteran

    Joined:
    Aug 24, 1999
    Messages:
    48,218
    Since you are arriving tomorrow, couldn't you call the front desk of the resort directly? Or confirm with DU (are they open on weekends?). If you have written confirmations, I wouldn't worry about it.
     
  8. srfrgrl07

    srfrgrl07 Mouseketeer

    Joined:
    Jun 18, 2005
    Messages:
    402
    Legally the TA owns the reservation, as mentioned above, and WDW is not allowed to discuss teh details with anyone but the TA. I would call them to confirm or request a confirmation letter from the TA if you have not already received one.
     
  9. SueEllen

    SueEllen <font color=red>Proud Iced Tea Snob<br><font color

    Joined:
    Sep 20, 1999
    Messages:
    6,829
    Even if you are booked through a Travel Agent, WDW can indeed confirm the reservation for you. They can verify the dates and resort booked, but cannot give you any pricing or other information. You also cannot add any requests or do any modifications.

    Call back if you wish to confirm with Disney directly, and if the CM will not assist you ask for guest services. They CAN and should confirm the reservation with you.

    Sue Ellen
     
  10. pamouselover

    pamouselover “Have faith in your dreams and someday your rainbo

    Joined:
    Feb 9, 2005
    Messages:
    3,188
    Should I call and confirm all my AR and ressies? I leave in 27 days. I have not heard anything from my TA. You would think I would have gotten my ME info by now.
     
  11. cjsmom5

    cjsmom5 DIS Veteran

    Joined:
    Aug 30, 2003
    Messages:
    1,208
    If your TA made the Advance Reservations for you, I would call them and ask them to provide you with confirmation numbers for each one of them. That is what my TA always does for us but typically not until about two weeks ahead of time. You can also call and ask Dining to check as they will be in your name but it would be easier just to have you TA give you the confirm numbers. Then when you get to the location, if you have the number they typically will get you in.

    And, yes, CRO can look up your ressie even though it is with a TA. If they refuse just keep asking for a supervisor until you get someone who can. The other thing you can do is call the resort directly the morning you are going to arrive. They will be able to pull the ressie up in your name. Your TA should, though, provide you with a confirmation number for your ressie so you have that.
     
  12. pamouselover

    pamouselover “Have faith in your dreams and someday your rainbo

    Joined:
    Feb 9, 2005
    Messages:
    3,188
    I made the AR for dinner and breakfast myself. I contacted Disneya nd was told they would not send me anything. No letter to my kids no luggage tags. :smooth:
     
  13. magicmato

    magicmato <font color=blue>Some of us are just better at kee

    Joined:
    Jun 10, 2005
    Messages:
    1,427
    Funny that you all say that CRO can see your reservations. I called this morning to check and make sure my AAA travel agent added our request and the lady I spoke with said that they cannot bring up your file if you book through a TA. I tried going to the website and could not access my file that way, and she said that was because the system is set up so you cannot see your ressie if it is through a TA.

    What she *did* tell me was that 5 days out from my arrival date, the hotel will get my reservation and that I should call then and confirm everything with the hotel directly. Dunno why they would rather have me do that than just confirm it with me on the phone, but that is exactly what she instructed me to do.

    Hope this helps!
     
  14. samsmom05

    samsmom05 Mouseketeer

    Joined:
    Apr 17, 2005
    Messages:
    115
    Magicmato, That is exactly what I was told. I did the ADR's myself as well. I think I will be making a call to Guest Services a couple of days out just to make sure that everything is in order.
     
  15. Tnkrbelle565

    Tnkrbelle565 DIS Veteran

    Joined:
    May 14, 2004
    Messages:
    8,490
    It's not that unusual that you haven't received your magical express stuff yet. I you haven't received it in the next week, I would call though. I got mine about 20 days before my trip.
     

Share This Page