Broken Tervis Tumbler lid

Discussion in 'Disney Cruise Line Forum' started by wdwlovin'family, Jan 21, 2013.

  1. wdwlovin'family

    wdwlovin'family Mouseketeer

    Joined:
    May 27, 2009
    Messages:
    418
    When we got home from our cruise, I unpacked my new dcl tervis and the red lid has a crack in it. Does Tervis replace this or am I just out of luck?
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. cleophus12

    cleophus12 DIS Veteran

    Joined:
    Mar 1, 2005
    Messages:
    1,168
    Many retail stores that sell tervis also sell lids. I think they're around $3-5. I had to replace one also. Or is this a particular type of lid?
     
  4. Itinkso

    Itinkso Faith.Trust.Pixie Dust

    Joined:
    Jul 15, 2004
    Messages:
    9,716
    Email Tervis and they will send you a new lid free of charge. They handle all shipping costs.
     
  5. cleophus12

    cleophus12 DIS Veteran

    Joined:
    Mar 1, 2005
    Messages:
    1,168
    Great to know for future reference.
     
  6. Capt_BJ

    Capt_BJ So Many Times

    Joined:
    May 17, 2005
    Messages:
    1,743
    Tervis.com FAQ page:

    "Can I return my defective tumblers for replacement at any time since Tervis tumblers are guaranteed for life?

    Tervis tumblers are virtually indestructible. They won't crack, melt, shatter, or chip. Don't take it as a dare or anything, but if they do somehow break (despite following our care instructions), we won't leave you hanging. We'll replace it, guaranteed.

    *Accessories including lids, straws & handles are not covered under our lifetime guarantee. "
     
  7. Itinkso

    Itinkso Faith.Trust.Pixie Dust

    Joined:
    Jul 15, 2004
    Messages:
    9,716
    Here is the email info:

    Email - General Questions & Inquiries: customercare@tervis.com

    I emailed to let them know my Castaway Cay tumbler lid wasn't as tightly fitting as all of our other Tervis lids - received a new lid in three days! They have the very best customer service! :)
     
  8. wdwlovin'family

    wdwlovin'family Mouseketeer

    Joined:
    May 27, 2009
    Messages:
    418
    Thank you so much!
     
  9. Itinkso

    Itinkso Faith.Trust.Pixie Dust

    Joined:
    Jul 15, 2004
    Messages:
    9,716
    You are welcome! Love Tervis - truly Made In America and they make great gifts!! Bealls.com has great prices!
     

Share This Page