We came back from a trip to WDW on 12/9. We stayed at the BWV and BWI. We have stayed here many times with no problems. This time was different. At the villas the room was dirty and I mean very dirty (unknown hair in tub on floors, food on the floor, somebody's Advil pills all over the floor, and a mystery sticky substance on the rug). For 4 days I dealt with management trying to get them to come up and see the dirt. Keep in mind my stay with them was for 6 days, so only 2 days there was no issue. Each time no one would come on and I was promised a VIP clean. Finally one very nice manager came up and saw the dirt. He could not understand why no one came up to view the room. He finally had a crew come in and clean the proper way. I was told by this manager that we were not the only people having issues with housekeeping. He said even the people at the front desk had issues with getting in touch with housekeeping management. On 12/6 I checked in to the Inn section. I thought that the rooms would be in a cleaner state. Boy was I wrong! This room was even worse! The room had the mystery hair on the floor and in tub. Splattered chocolate milk (or some liquid that looks like it) on the wall and a picture, are you ready for this one....SNOT on the bathroom door. Since I was not using points for this stay I was quickly whisked out of that room and put in to another room. I have never had the cleaning issues like we did on this trip. It was gross. We stayed at a Holiday Inn near Universal that was 100 times cleaner than the BWV/BWI. It was a fraction of the cost and not even close in the star rating. I have written a very long letter to guest relations about the cleanliness of the rooms. When you pay what you pay, your room should be clean. This did not spoil our trip! We had a blast at the parks!! We found the CM's to be very pleasant and helpful. If we go back we may try staying at the Hilton in the Downtown Disney area. I will stay on property again, but more than likely it will not be the BWV/BWI.