Honestly, I thought he was a nice guy, but that he talked too much. Our only experience with him was during the start of each show. While on the Disney Wonder our Cruise Director was great and to the point. I felt Brent was great at promoting the ship, but I got tired of hearing about how great Disney was and how hard the staff worked. A couple of times-- absolutely. They do work hard and we love/appreciate that; however, every night was a little overkill in my opinion, and truth be told... we were there to watch the show. My 4 year old girls would get restless while he spoke so perhaps I was a little more sensitive to the amount of time he took each night.