boy am I hot over on line ressies

Discussion in 'Disney Cruise Line Forum' started by musicgirl, Mar 26, 2006.

  1. musicgirl

    musicgirl <font color=coral>Pooh lover<br><font color=teal>M

    Joined:
    Aug 23, 2002
    Messages:
    3,144
    I was up at 3am eastern time and could not get a single Palo ressie.

    I was able to get a wild side for ds, but after over 6 hours, yes, it's pretty stupid but I'm really mad because others were having problems then they eventually got through but not me.

    When I just called,they couldn't help because no one from the technical side was in on Sun. Hello, I just spent a small fortune and DCL doesn't even have one person to work with tecnical difficulties. DCL is a multi-million dollar company.

    It would only let me select the brunch on the day I wanted and when I clicked on continue, it did nothing. I tried refreshing, updating, getting out of the system over and over for 2 hours.

    Then, I was given an error that they couldn't even retrieve my cruise plans. Finally, it came back on. But I still couldn't make a ressie. Then I watched as the brunch was taken off the list. Now only dinner is available and I still can not get even that.

    Is it too much to ask for one brunch at Palo after 3 cruises, booking at 625 days out and getting up at 3am and trying to get through for 6 hours, then 25 mins. on the phone with a CM who cannot help me??????

    :furious: :furious:
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. Scratch42

    Scratch42 <font color=navy>I Owe, I Owe, so Off to Work I go

    Joined:
    Apr 30, 2002
    Messages:
    8,510
    It sounds like too many people trying to do the same thing!

    Don't worry, you'll probably will get your ressie once you get on board!

    Good Luck!

    j
     
  4. musicgirl

    musicgirl <font color=coral>Pooh lover<br><font color=teal>M

    Joined:
    Aug 23, 2002
    Messages:
    3,144
    Thanks for the encouraging words. I'm hoping DCL sends a little pixie dust my way and takes care of the reservation for me. That would make me a bit happier this morning.
     
  5. HappyLawyer

    HappyLawyer DIS Veteran/ OLCC Owner who's Mouse'n Down The Hou

    Joined:
    Aug 9, 2003
    Messages:
    3,678
    'hey, cheer up and forget Palo, i'll fix you a brunch, which one PB & J or mocrowave meals -let me know if there are takers :cool1:
     
  6. musicgirl

    musicgirl <font color=coral>Pooh lover<br><font color=teal>M

    Joined:
    Aug 23, 2002
    Messages:
    3,144
    Happy Lawyer thanks for making me smile this morning!!! :)

    I was thinking more on the line of the awesome fruit, omelets, special pizzas, hmmmmmmmm.

    I think I'll go fix some toast!
     
  7. LADYnTRAMP

    LADYnTRAMP <font color=FF66FF>Is living proof that begging wo

    Joined:
    Mar 28, 2000
    Messages:
    531
    Yeah, I'm a little frustrated too. It's 90 days out, I'm a Castaway Club Member, I'm signed in but it's telling me things like "You may not make reservations at Palo at this time. Please return 75 days prior to embarkation. If you are a Castaway Club member, you may return 90 days prior to embarkation. If you are a Concierge Guest, you may return 105 days prior to embarkation." Well, I AM a CC member and it IS 90 days out....who knows, maybe it will change later today. I know getting upset isn't going to help matters any so I'm going to get ready to go to church and PRAY! :thumbsup2
     
  8. lbgraves

    lbgraves Little Cinderella's Mommy

    Joined:
    Feb 25, 2003
    Messages:
    49,408
    LadynTramp, have you been able to get all your info up before? Maybe there is a wrong number linked with your reservation? I would definitely call CS & get them to check that. Usually people with the problem you are having report that DCL entered an incorrect CC number with the resie.

    To the OP, hang in there! When we boarded our last cruise we did have brunch & dinner resies but due to the fact that we were switched to early dining a few days before, we didn't need the brunch to be as late as I booked so I went to RNBD. I was the only non CM in there at the time...we were the first in group 2 to board the ship. I was able to switch it to an earlier time with no problem. There are lots of resies held for those who can't book online. Get to the terminal ASAP that morning & go right to RNBD to get one. (((HUGS)))
     
  9. rtphokie

    rtphokie Photo board moderator

    Joined:
    Jan 9, 2006
    Messages:
    3,609
    I stressed over this too, setting multiple alarm clocks to get up in time to put in our Palo reservations.

    There has been a lot going on on the Disney website lately. New features (online checkin for example) and other stuff. Change always means the possibility of instability. I hope that's not the case but it may be.

    When we made our reservations at that we hour several weeks back you could really notice the slowdown on the DCL website. Lots of people trying to do the same thing.
     
  10. Choc_marg

    Choc_marg <font color=darkorchid>Don't let him rent space in

    Joined:
    Jul 13, 2005
    Messages:
    424
    This is a longshot, but when we did our ressies for our Nov 2005 cruise, we were using Firefox as our browser & it wouldn't let us proceed past the first ressie screen as well. We switched to internet explorer & we were able to book fine from there!
     
  11. Sunshine56

    Sunshine56 Cruiseaholic

    Joined:
    Oct 1, 2005
    Messages:
    163
    Wanted to add my 2 cents of encouragement. When we did the Eastbound Repo taking the Magic home, there was nothing available on line and we were not in the first group on board so the line was out the door to be waitlisted. HOWEVER, with a little faith, trust and pixie dust - we walked up after we sailed and got great reservations. A couple of other times we were able to get ressies at the last minute.

    Good luck and enjoy!!!!
     
  12. Mickey&JoshNut

    Mickey&JoshNut <font color=purple>It's not nice to distract the c

    Joined:
    Sep 15, 2004
    Messages:
    4,720
    My understanding from a CM is that only 45% of Palo reservations are available online....like the others have suggested....try to get to the port early and as soon as you board the ship head to Rockin' Bar D (Magic) or Wavebands (Wonder) to make your Palo reservations.
     
  13. musicgirl

    musicgirl <font color=coral>Pooh lover<br><font color=teal>M

    Joined:
    Aug 23, 2002
    Messages:
    3,144
    thanks for all the positive comments. I have cooled off a bit. I also know that it is not the end of the world and if not getting my brunch is the worse thing that happens today, I guess I'm in good shape!!!

    Susan, I would check to see if your CC # is in your profile. Way back when, months ago, that was why I had problems.

    There are a number of people having problems trying to book today from our cruise board. Jillpie was having a hard time booking an excursion after booking a Palo, so she cancelled a Palo and then was able to book the excursion. What does one have to do with the other???

    I do know that they hold back some of the ressies and I do understand that there were alot of people trying to get them. But I really am not kidding about the amount of time I spent. I have even tried off and on this morning and I still can not book palo for anything. How could it be that busy from 3am until 12:45?

    When I talked to DCL, they said it wasn't anything to do with my computer or internet company. They couldn't get any further than me. :confused3

    It sounds like they have alot of "tweeking" to do with this system.
     
  14. slindamood

    slindamood DIS Veteran

    Joined:
    Oct 17, 2000
    Messages:
    1,323
    I would try again later. For our Thanksgiving cruise last year, my DSIL got up at 3 AM to book Palo brunch. She had a very limited choice of times (2 if I remember correctly). I booked later that afternoon and had a choice of 6 times - apparently they had not completely posted everything at 3 AM. Also - keep checking back.

    Good Luck.
     
  15. JeannieH

    JeannieH Mouseketeer

    Joined:
    Oct 19, 2005
    Messages:
    311
    Dont worry: dozens of people either dont show up for their Palo reservations, or cancel on the day. You will almost certainly get a reservation during your cruise. Leave your name on the waitlist, and also call daily to see what is available. Its well known that some selfish people book several times - using various tricks of the trade - then just dont bother to attend or let Palo know. Its about time Palo started charging those guests $20 pp IMHO. Good luck: its worth it! :thumbsup2
     
  16. NCardella

    NCardella Mouseketeer

    Joined:
    Mar 6, 2006
    Messages:
    480
    Adding another bit of encouragement...We just sailed on the Magic 3/18/06 and boarded with no Palo ressies because they were booked up when I tried online. Went to RNBD upon boarding (and I was in group 16!), got Palo dinner ressies easily for Tuesday but waitlisted for brunch and tea. By the time we went to dinner that night I had received a call with my brunch and tea times. I was thrilled! Don't fret...you'll probably get just what you want. I found them very accommodating.
     
  17. musicgirl

    musicgirl <font color=coral>Pooh lover<br><font color=teal>M

    Joined:
    Aug 23, 2002
    Messages:
    3,144
    JeannieH-Thanks, but I have tried all day, I just tried a few minutes ago. I still can not get past the same spot. As I said, DCL tried to do it, and they couldn't go any further either. I'll just have to wait until tomorrow afternoon.

    NCardella-Thanks for the share!!! I do have hope that I can book on board. I hope you had a great trip!! I'll watch for your report!!!
     
  18. LADYnTRAMP

    LADYnTRAMP <font color=FF66FF>Is living proof that begging wo

    Joined:
    Mar 28, 2000
    Messages:
    531
    Same here musicgirl. I have tried off and on all day, I double checked my profile and my CC Member number and I'm at a loss. I'm just hoping that tomorrow we can get it straightened out and there will be some ressies left open. If not, I guess we'll just have to deal with it. What other choice do we have? :confused3 Oh well, tomorrow's another day...
     
  19. Skuba2

    Skuba2 DIS Veteran

    Joined:
    Jan 29, 2004
    Messages:
    891
    I don't know if this has anything to do with your issue, but I got another invoice from Disney after paying off my cruise that said i owed a whole $1.36 or something stupid like that. Turns out the governement increased some kind of port tax or something and they sent the bill. I had to laugh. Cost them more to send it and credit card charges rather than just add it to the onboard account. Anyway, I was just wondering if you are showing a balance and that may be screwing you up.

    I got into my account yesterday and I am on the 7/1 western. I was able to pull up my ressie and look at everything. Didn't try and book anything, but I could try if you want me to and then just cancel it.

    The other thing I thought of was have you cleared out your cache. I am not a computer expert at all so maybe someone else on here can either tell me I'm wrong or help out. I believe that when you visit a web site, they sometimes write their page to your own computer. If you revisit the site, you sometimes get the page that was written and not an updated one. Maybe clearing out the cache (history of saved pages) might clean it out.

    I hope they get things fixed soon. I can't believe they can't help you book. I would be totally frustrated as well.

    Good Luck!

    DG
     
  20. willbug97

    willbug97 Earning My Ears

    Joined:
    Jan 23, 2006
    Messages:
    40
    I just got back from the Wonder. I was in group 2. I boarded at 11:45 went upstairs ate at BBB. I didn't go down to Wavebands until 12:35 and I was the first one in line. The ship I was told was full. I'm sure you will get your reservations when you board. I would rather wait for a few minutes in a line than get up at 3AM...........Good Luck
     
  21. yogibigdog

    yogibigdog DIS Veteran

    Joined:
    Jan 12, 2005
    Messages:
    1,251
    The same thing happened to me this past December!
     

Share This Page