Booking with dreams unlimited...

Discussion in 'Disney Cruise Line Forum' started by trezoc, Feb 26, 2010.

  1. trezoc

    trezoc Mouseketeer

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    anyone have problems or frustrations booking with DU??
     
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  3. brianjoy81

    brianjoy81 Mouseketeer

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    Ya know, I have a little bit. I just booked my cruise earlier this week, but it seemed like there was a really slow turn around on contact. I got my confirmation email saying my deposit was recieved, but nothing since then. It said I was being assigned a personal vacation planner, but have yet to hear from anyone, and that was 2 days ago. I mean, my cruise isn't for another year, so I guess there is no rush. I was just suprised at the slow turn around, I guess. Who knows though, I am sure with people getting their tax refunds and stuff, it is probably super busy.
     
  4. kcashner

    kcashner DIS Veteran

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    Since we have been told to stick to the subject, I'll simply answer the question asked.

    Yes.
     
  5. surfer_ed

    surfer_ed Disney/Marvel Geek and Proud of it

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    I have used them 2 times and both times were exellent. Last time I booked was about 18 months ago for my cruise last November. I had to change the date etc and they were fine.
     
  6. jujiot

    jujiot Earning My Ears

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    I have only used dreams unlimited once and they were great. I booked prior to the kids sail free offer and they applied that to my account, saving me $1800! Plus, I was a bit particular about where my room was and the woman working with me was very accomodating. Hope you experience improves.
     
  7. all4myboyngirl

    all4myboyngirl Earning My Ears

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    Is there any benefit to transfer the current reservation I have with DSL to Dreams?
     
  8. Timmbco

    Timmbco DIS Veteran

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    I tried to use them because I like John but they couldn't get me the cruise/price I wanted last year when another online agency got me 2 cabins easily( not a group rate):confused3 Dreams just said nothing available, they did'nt even try to work with me.
     
  9. brewcrew

    brewcrew Mouseketeer

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    I am using them for the first time and have had no problems.
     
  10. MinnesotaMouseketeers

    MinnesotaMouseketeers DIS Veteran

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    We have used them for cruise and WDW reservations and using them again for our upcoming Panama Canal cruise. We have been very happy with their service. I have no problem in recommending them :thumbsup2
     
  11. NC_Tink

    NC_Tink Mouseketeer

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    I've used them twice - for cruise last Sept. and for upcoming Med. cruise in April and have had nothing but great service! :thumbsup2

    Big benefit for us and why we used DU v. DCL - the added OBC from DU. :goodvibes
     
  12. cissy

    cissy Yes, I can talk about Disney all day!

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    Two years ago we used small world vacations and they were phenomenal. I was going to call them again but DU is all over the boards here so I was reconsidering. Not even sure if SMV does cruises. Not to steal the thread, but has anyone used SWV and if so, how was it?
     
  13. 3smithboys

    3smithboys DIS Veteran

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    The same with us.....we booked about 5 days ago and received an email saying that we were being assigned a PVP and it would take about 24 hrs.... we have heard nothing yet. Now, were are not cruising until 8/12/2011 so there really is no rush, but when they say that we should here from them in 24 hrs and don't here from them, I am beginning to wonder why..... :confused3
     
  14. IrishKevin

    IrishKevin Earning My Ears

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    I thought Travelocity had better prices!
     
  15. mom2aidanNpiper

    mom2aidanNpiper DIS Veteran

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    Personally i"ve used DU now twice- now I'm using them for my WDW and DCL trip. No probs ever. My TA responds to my e-mails right away- weekends, nights, etc. My past ones have done the same:)
     
  16. ppiew

    ppiew DIS Veteran

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    I wish they had a tel #
     
  17. cosmicrays

    cosmicrays Mouseketeer

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    I looked into Dreams last year and didnt hear back in a timely manner so I moved on. I dont like that there is no phone number. I had another agency take my cruise over and they were great and I got a very nice on board credit.
     
  18. kcashner

    kcashner DIS Veteran

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    DU is "all over the boards" because DU pays to be a sponsor of the boards. Webmaster John has always been professional in his dealings with my booking, however, the agents did not respond promptly.

    SWV does cruises...if you had a good experience with them before, it should take a good reason to change.

    There are many agencies that have 800 numbers and are willing to talk with you before, during, and after your booking as well as giving an onboard credit or other "thanks for booking" gift. Find one that works the way YOU want to work.

    Travelocity is the same price as any other agent--DCL does not permit agencies to discount the price of a cruise. They can give clients a gift as above.
     
  19. cosmicrays

    cosmicrays Mouseketeer

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    I thought DU owned the DIS or they were all the same company? I thought I heard that on the podcast, I love there podcast!
     
  20. tamis

    tamis Mouseketeer

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    We've used them 2x and both times have been impressed with the agents we worked with.
     
  21. Disney On A Dime!

    Disney On A Dime! It's never too late to live happily ever after!

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    :thumbsup2 Thumbs up for both DU and SWV! I have used DU since 2003 for WDW vacations. I have one TA that I always request and she is excellent! I have used SWV since 2008 for booking my DCL cruises. Again, my TA is wonderful!


    The difference that I see between the two companies is that DU requires you to fill out the request paperwork first...get a quote...pay a deposit...and then get a TA assignment. SWV goes through that process for the first cruise or vacation, but once you have been assigned or worked with a TA...you can contact that TA directly and they will book whatever for you. In my opinion SWV is faster, but that's just because I am already a client and their process is simplified. I still will book with DU because I also like working with my TA over there.


    Not sure if this helps any???:confused3


    princess: Crystal
     

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