Booking flights through Travelocity

Discussion in 'Budget Board' started by LeslieG, Sep 6, 2012.

  1. LeslieG

    LeslieG DIS Veteran

    Joined:
    Feb 22, 2005
    Messages:
    2,755
    I have always booked flights directly with the airline, but I have an upcoming trip that I would like to use a different airline on one of the legs, and so that leads me to a site like Travelocity. It's also quite a bit cheaper than the alternative on United. Having never booked that way before, I'm a little nervous. What troubles could I run into by not booking directly with the airline?
     
  2. Avatar

    Google AdSense Guest Advertisement


    to hide this advert.
  3. Swimnoid

    Swimnoid DIS Veteran

    Joined:
    May 28, 2003
    Messages:
    2,925
    I've done that through kayak and it was no problem at all. It was 2 separate transactions but it took you where you needed to go for each.
     
  4. beansmom

    beansmom <font color=blue>Your dream eludes you? Don't you

    Joined:
    Feb 3, 2000
    Messages:
    3,091
    i routinely book thru Priceline or Travelocity or Cheapo Air...never had an issue.
     
  5. HulaHoopy

    HulaHoopy Mouseketeer

    Joined:
    Mar 3, 2010
    Messages:
    106
    I have also booked through Travelocity with no issues.
     
  6. LuLuO

    LuLuO <font color=darkblue>I am against mandatory fun<br

    Joined:
    Mar 8, 2010
    Messages:
    2,567
    I've never had a problem except when you have to talk to customer service it can be a pain because of the language barrier. I purchased their trip insurance for a trip to Hawaii and ended up not being able to go. I got 100% back. So for that I like them a lot.

    I booked a cruise with them too and that went very smoothly.
     
  7. LeslieG

    LeslieG DIS Veteran

    Joined:
    Feb 22, 2005
    Messages:
    2,755
    I actually just called them and was on hold for at least 15 minutes, then got someone who did not speak English well. I take it their call center is overseas? Anyone know if others such as Expedia or Orbitz and the like have better customer service? I'm really just concerned about having a problem if something goes wrong, like a missed connection or something like that, and then having to deal with them instead of the airline directly.
     
  8. tar heel

    tar heel <font color=royalblue>Where will we get our news i

    Joined:
    Aug 17, 1999
    Messages:
    7,570
    Have you tried skyscanner.com? If I understand it correctly, it finds the prices, but you book on the airline site. I have a friend who is living abroad for three years because of her DH's job. She is literally visiting a different country every month and uses it to book her flights and hotels. i'm getting ready to use it but don't have a firsthand account yet EXCEPT that it gave me better prices than I had been getting.
     
  9. anc876

    anc876 Mouseketeer

    Joined:
    Aug 5, 2012
    Messages:
    156
    I have booked directly through airlines, Travelocity, Expedia, Hotwire and CheapTickets and have never had an issue. When I did need to call someone, I just called the airline directly and was always able to take care of everything.
     
  10. LeslieG

    LeslieG DIS Veteran

    Joined:
    Feb 22, 2005
    Messages:
    2,755
    That's what I wondered. I didn't know if it was like when you book a cruise with a travel agent, and then the cruise line will not speak to you.
     
  11. eliza61

    eliza61 http://www.wdwinfo.com/dis-sponsor/images

    Joined:
    Jun 2, 2003
    Messages:
    19,474
    I've never had any issues with booking through travelocity at all. The price savings though IMO come when you bundle. book a flight and hotel together.
    I've been happy with their service though.

    I've heard opinions that it's very hard to make changes or cancel but I haven't had to do that.
     
  12. LeslieG

    LeslieG DIS Veteran

    Joined:
    Feb 22, 2005
    Messages:
    2,755
    Are you able to access your reservation on the airline's website if you want to make a seat change or something like that?
     
  13. CammelleandBre

    CammelleandBre Mouseketeer

    Joined:
    Jun 10, 2009
    Messages:
    203
    I booked a trip with them last month. That included flights, was able to pick my own seats.
     
  14. Tink-aholic

    Tink-aholic DIS Veteran

    Joined:
    May 23, 2007
    Messages:
    982
    I had a terrible issue with Travelocity a few years back. Long story short, I was managing a team and one of the parents was home booking the flights while I was literally on stage with the team accepting the award (which meant we were flying to the next tournament). She booked the wrong flights and I figured it out when I got home, so I canceled and rebooked less than two hours later. Travelocity charged my credit card for ALL of the flights, even though they had a window to rebook that I was well within. When I went back to complain, they even acknowledged that there were electronic "footprints" attempting to cancel the original flights, but that it must not have gone through. :confused3 How convenient for them.

    American Express didn't back me up, even with Travelocity's admission and the fact that I bought the same number of tickets for the same people to the same destination for the same days, just departing 12 hours earlier.

    It was an expensive lesson, but I will NEVER use them again (and we fly 3-4 times per year and always buy the tickets online). Just make certain the flight you book is the flight you want, because you apparently can't cancel.
     

Share This Page