Called yesterday about my reservation and getting the AP discount without the actual card (brand new AP...no number yet). Reservation lady was a bit brusque when she was helping me but no big deal. So we get to the part about not having a AP# yet and she's just not understanding the problem, so, i politely ask if there is someone else that I could talk to. Immediately, she doesnt say anything and CLICK the line goes dead. So, I call back and get this....the same exact person answers!!!! I say "Ida Jean, I was just talking with you and you hung up on me" CLICK the line goes dead again!! So now I'm ticked off and also worried that she's gonna screw with my existing reservation. I call yacht club directly and they put me though to a guest services manager who politely assist me with my AP discount. Its all good. Still, not exactly the level of service you expect from disney.