Intersting, I booked my cruise through a travel agency and have wonderful results so far, 5 months away from my cuise so I have not had the opportunity to book excursions yet. Before I booked through them they gave me a 5 day hold on a room to what I specified I wanted, so I got to research the location before I committed. After I committed, I asked for my DCL reservation number and confirmation so I could log onto to the Disney Cruise Line web site under my reservation, I got that number. So I make my payments through them, but I got my DCL cruise line reservation number as well. I have had no issues, plus $150 on SBC waiting on me.