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**BEST FRIENDS PET CARE KENNEL at DISNEY WORLD FAQ**

Discussion in 'Disney Resorts' started by BamaTigger, Sep 9, 2010.

  1. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    BEST FRIENDS PET CARE AT WALT DISNEY WORLD RESORT
    2510 BONNET CREEK PARKWAY
    LAKE BUENA VISTA, FL 32830
    PHONE 877-493-9738
    FAX 203-840-5266

    :dog: paw: :dog: paw:

    HOURS
    MONDAY-SUNDAY
    Open 1 hour before park opening until one hour after park closing.

    CHECK OUT TIME 12:00 PM

    :dog: paw: :dog: paw:
    VISA, MASTERCARD, AX, DISCOVER ACCEPTED

    paw: paw: paw: paw: paw:
    Best Friends Pet Care at Walt Disney World has a wide selection of accommodations for any pet guest wether it be just a day visit or overnight. All suites are designed to provide safety and comfort and privacy for pets. The suites are cleaned and sanitized daily with hospital grade disinfectants.
    Prices start at 16.00 for day care and up to 76.00 (69.00) for the VIP suite per night.


    paw: paw: paw: paw: paw:
     
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  3. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    OVERNIGHT DOG BOARDING
    paw: paw:
    Indoor Suite
    Includes 2 potty walks
    Standard 37.00
    Resort Guest 34.00

    :dog:
    Indoor/Outdoor Suite
    Includes 1 potty walk
    Standard 40.00
    Resort Guest 36.00

    :dog:
    Vacation Villas​

    Includes 1 potty walk, playgroup, flat screen TV and a turndown treat bisquit.
    Standard 59.00
    Resort Guest 53.00

    :dog:
    VIP Luxury Suites
    Includes 2 potty walks, two playgroups, a flat screen TV, webcam, bedtime story, and a Go Home Fresh Bath. (bath requires a minimum 3 night paid stay and is limited to one per per suite. Haircuts are extra)
    Standard 76.00
    Resort Guest 69.00

    :dog:



    A LA CARTE FOR DOGS​

    paw: paw:

    Play and stay 22.00 for 4 hours
    Playgroup 15.00 for 30 minutes
    Playtime 8.00 for 10 minutes
    Cuddletime 8.00 for 10 minutes
    Walk & Explore 8.00 for 10 minutes
    Bottled Water 5.00 per day
    Bedtime Story 6.00 per stay
    Ice Cream Break 4.00 each
    Holiday Meal 5.00 each
    Premium Bed 5.00 per day
     
  4. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    DAY CARE

    paw:
    UP TO 6 HOURS
    Indoor 16.00
    Indoor/Outdoor 18.00
    Vacation Villas 30.00
    VIP Suites 46.00
    Cats/2 level 15.00
    Cats/4 level 21.00

    paw:

    OVER 6 HOURS


    Indoor 27.00
    Indoor/Outdoor 30.00
    Vacation Villas 53.00
    VIP Suites 69.00
    Cats/2 Level 18.00
    Cats/4 Level 26.00

    paw:

    DAY CAMP

    Full Day 27.00
     
  5. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    CAT & POCKET PET BOARDING

    paw:

    Cats-2 Level Condo
    Standard 23.00
    Resort Guest 21.00

    4 Level Condo
    Standard 32.00
    Resort Guest 30.00

    Pocket Pets
    Small
    Standard 12.00
    Resort Guest 10.00
    Medium
    Standard 16.00
    Resort Guest 14.00
    Large
    Standard 20.00
    Resort Guest 18.00
    X Large
    Standard 23.00
    Resort Guest 21.00
     
  6. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    VACCINE REQUIREMENTS

    paw:

    Dogs must be current on:
    RABIES, DHPP, AND BORDETELLA.
    Cats must be current on RABIES AND FVRCP.
    Written proof MUST be brought from vet.

    paw:

    :wizard:2nd and 3rd pets sharing a STANDARD SUITE will receive 30% off!
    2nd and 3rd pets sharing a VILLA or VIP SUITE will receive 50% off!:wizard:

    paw:
    :wizard:THEM KNOW IF YOU ARE A
    DVC MEMBER OR AN ANNUAL PASSHOLDER!
    DISCOUNTS ARE AVAILABLE!:wizard:
     
  7. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    BASIC DESCRIPTIONS OF ACCOMODATIONS

    paw:
    STANDARD DOG SUITES

    Indoor-Outdoor Suites: 36 to 48 square feet climate controlled suites. They include a pet cot, indoor bedroom and an outdoor patio that the staff will open throughout their stay. That includes one potty walk per day.

    All indoor suites: Climate controlled that are 32 square feet with a pet cot. Includes 2 potty walks per day.

    paw:

    LUXURY DOG SUITES

    Vacation Villas: 2 room villas are 8ftx9ft with a tiled bedroom and concrete relief patio. Raised bedding and a flat screen TV that provides nice sound and companionship. The private outdoor relief patio is 4ftx7ft. This also includes 1 potty walk, 1 playgroup, and a turn down bisquit each day. There are only 14 of these available.

    paw:
    VIP LUXURY SUITES

    This is a 16ftx9ft suite. The bedroom have paw print flooring and tile walls, with glass doors. It also has a raised bed, flat screen TV. It has a private, covered outdoor play yard that your pets can see out of. It has "K9 grass" (outdoor green colored carpet that is washable) for relief as well. It has a plastic playground in it. This suite also has a personal "pet concierge" that will take care of your pet exclusively. Also includes 2 potty walks, 2 playgroup sessions, Ice Cream Treat and Bed time story each day, all taken care of by their Concierge! If you have a 3 day minumum stay ONE pet will get a free "Go Home Fresh Bath".
     
  8. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    HERE ARE SOME PICTURES OF THE FACILITY

    [​IMG]

    [​IMG]
    paw:
    [​IMG]
    paw:

    [​IMG]
    paw:
    [​IMG]
     
  9. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    FRONT DESK.
    There are kiosks to buy collars, leashes, treats, small beds to the right of the desk. (not shown)​

    [​IMG]
    FEW PICS OF THE DOG PARK

    This is the walkway leading to the dog park. DOGS MUST BE ON LEASH IN THIS AREA!
    [​IMG]
    RULES
    [​IMG]
    PART OF THE DOG PARK. THE BLACK FENCE SEPARATES THE WALKING TRAIL.
    [​IMG]
    WATER PARK
    [​IMG]
     
  10. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    WALKING TRAIL. DOGS MUST BE ON LEASH!
    [​IMG]
    ONE PLAYGROUP AREA
    [​IMG]
    NOTICE THE AREA THAT THE STAFF ARE WALKING THE DOGS, THEY ARE FENCED IN. THIS IS THE FRONT OF THE BUILDING. THE SHINY BLACK GLASS IS THE KITTY CITY AREA
    [​IMG]
    THIS AREA IS THE 4 VIP SUITES AREA. DOGS CAN NOT SEE OUT THE GRASSED FENCE. THEY CAN HEAR SOME OF THE NOISE WHILE THEY ARE IN THEIR PRIVATE PATIO THOUGH.
    [​IMG]
     
  11. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    SOME OF THE ACCOMODATIONS

    paw:
    INDOOR/OUTDOOR SUITE (notice the little door in the very back..that leads to a concrete "relief" area.
    [​IMG]
    VACATION VILLA
    [​IMG]
    VIP SUITE
    The front of the suite where the main door is. All glass.
    [​IMG]
    Back of the suite, towards the back door to their own patio area.
    [​IMG]
    VIP PRIVATE PATIO AREA
    [​IMG]
     
  12. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    KITTY CITY

    paw:

    Nice kitty condos. They can lay and look out the windows!
    [​IMG]

    Play area
    [​IMG]
     
  13. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    MY BOYS: TAZ, MAX, AND RASCAL IN THE VIP SUITES!

    [​IMG]
    [​IMG]

    [​IMG]

    [​IMG]
    At the bottom, you can see their "concierge" leaving.
    [​IMG]

    Me and DH tending to our boys before heading to the parks!
    [​IMG]
     
  14. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    [​IMG]

    Real DISNEY movies on the TV...LOL
    [​IMG]

    Taz waiting for his treat!
    [​IMG]

    Max and Rascal on the "K9 grass
    [​IMG]
     
  15. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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  16. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    Ok, so my first experience at BFPC was a good one. It opened Sept 1, 2010 and we were there from Sept 3rd to the 6th. We were originally scheduled to stay until the 7th but Rascal, my little yorkie got sick:sick: and we had to check out a day before.

    As with any new place, they will have to work the bugs out and Im hoping they do. I will give GOOD:wizard: and BAD:headache: reviews based on my weekend. Now, they are only MY opinion and just with the experience I had. ;) No flames please, this is a FAQ thread and Im just stating what I noticed.

    GOOD!:thumbsup2

    :wizard:The staff was VERY nice. In VIP you have a personal pet conciege and I requested Stephanie, because my oldest took to her immediately! There were a couple of others and they were really good too. I was VERY PLEASED with the staff.

    :wizard: Cleanliness was great. Not only because it was new of course, but if they boys or any other dog had an accident, it was IMMEDIATELY cleaned up.

    :wizard: The grounds were awesome. Nice big areas to play in, water fountains for pet parents AND pets! Big bone swimming pools, separate areas for the different accomodations, and love the walking trail.

    :wizard:LOVED the webcam in the VIP suite, although I think all of the suites need it. (I do have a negative to report on that...more in the negative section.)

    :wizard: Liked the fact that you could call and check in on them. That was a good thing.

    :wizard:When Rascal started to get sick, the called me IMMEDIATELY. They even took his temp when I got there to check on him. They are very ON POINT.

    :wizard: Whatever I asked them to do (Like no collar on Rascal, no treats, etc) they did. Very compassionate to yours and your pets needs.

    :wizard: At first I DIDNT LIKE the fact that there weren't any "doggie doors" (the kind they can go out themselves) but after I thought about it and talked it over with staff, its A GREAT THING! That is FLORIDA, and with all the snakes, and swampy nasty critters, they can crawl in that outdoor patio on the VIP suites, and they would INJURE (or worse) a dog who was UNSUPERVISED. So good thinking on BFPC!

    Ok, the NOT SO GOOD. :scared1:

    :headache: The webcam was NOT 24 hours. It would stop feeding about 6:00 pm. It was like a 5 or 7 minute delay as well. They said they were "working" on the 24 hour thing when we kept telling the staff about it.

    :headache: Could NOT bring you own water. Florida water is gross IMO and I don't want my dogs getting sick off of it. They supplied DASANI for 5.00 PER DAY.

    :headache: The AC was not quite cool enough in the whole facility. Maybe that was just a kink they had to work on. Hope so!

    :headache: HATED the white paper collars they put on my dogs for ID. They take their existing collars off during their stay.

    :headache: They HAVE GOT TO DO SOMETHING with the outdoor dog park! They need to have separate areas for BIG DOGS and SMALL DOGS. More on that in my SUMMARY.

    :headache: The NEED to have a 24 HOUR ON CALL VET THERE! 'Nuff said!

    :headache: They need some kind of shade in the outside dog park and walking trail. Florida sun is HOT!

    :headache: They DO NOT need to give tours of the the VIP suite while dogs are in them, it disrupts the whole area and makes all the dogs bark!

    SUMMARY

    The ONE MAIN THING about the dog park I DONT LIKE is the fact that the dog park IS NOT separated into TWO different areas by a fence. We were alone with ours in the park late in the evening and I have a small 5 pound Yorkie, RASCAL and these other guests came in and unleashed their bigger dog. I was trying to round up my brood to leave when Immediately the big dog runs and chases after Rascal so bad, that Rascal ran around the WHOLE park trying to get away. I was trying to get my dog, and the other dog's owner was just standing there laughing. My DH scooped Rascal up and his was SHAKING, and his heart was just a racing! So we left the park. The next day I got a call from the staff saying Rascal had vomitted and was lethargic. Frantic, we left the Poly and went to see what was going on. Well, he wouldnt eat and was laying there and I KNEW my dog was sick. Well, they DONT have a on call vet there (like they said they did) and offered directions to the nearest ER vet. Well, after Leonor (Great staff member) and Stephanie (their sweet concierge) got him some Pro Plan wet food, he ate a tiny bit and we left to go pack. We were headed home a day early due to Rascal. (he has had some different health issues in the past and I DID NOT want to procrastinate to get him home to his regular vet). So after a 6 hour drive, we were home seeing his vet. Well, his vet told us he was suffering with MAJOR ANXIETY and asked us what happened. (We have boarded Rascal before and never had this anxiety issue). We told him about the dog issue. He said Rascal got scared so bad that it made his intestines go into overdrive! So after some meds and a couple of days of rest he got better. So thats why the DOG PARK is a big NEGATIVE for me. I just think they dont need to let BIG/SMALL dogs mingle like that.

    And I really wish other dog owners would WATCH their dogs a bit better and not laugh and stand there when their BIG dog chases a TINY dog. Thats just irresponsible pet parenting!:sad2:

    BFPC staff called us the next day and asked how Rascal was, they were so caring and nice and helpful. If it wasnt for Rascal getting sick, it would of been alot better, but the stay they did have was GREAT. :woohoo:

    They would not let me take pics of the regular INDOOR suites, and Im not sure why. But I can TELL you that they are CLEAN, A/C, and VERY QUIET. Not at all like the old kennels. I was impressed.

    The VIP suites are pricey, and alot have complained on other sites about the cost, but they are WELL WORTH the money. Plenty of room, clean, and the Pet Concierge's are super with them. They write down EVERYTHING so if you have a question about your dogs, they will know the answer!

    Check in was a bit hectic, because they write down EVERYTHING you bring for your pet, like toys, blankets, beds, food, treats, etc. So make time for check in!

    They let you bring in anything that will fit in a regular standard size washer. I took bedding, rugs, and toys. When I was touring the facility, I noticed many dogs with OUT bedding and it just broke my heart:guilty:. Please PET PARENTS, take at least a small pet blanket or pillow for your fur kid!

    And if you dont want a certain thing like playgroup or treat, they will swap it for something like extra cuddle time or extra walk.

    If anyone has any questions, please ask!

    If anyone else has pics or experiences with BFPC, please post!
     
  17. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    Bumping! :)
     
  18. kaysmommie

    kaysmommie DIS Veteran

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    Thanks for starting this thread. We have a Pug and Shih Tzu we may need to board on our next Disney trip. I loved your review and pics too :goodvibes. The VIP suite looks great. Thanks for reviewing the good and bad, I appreciate knowing about the big dogs not being separated. That would scare my Daisy to death I'm sure. So sorry your dog got stressed so badly and you had to leave Poly early :sad2:. Hopefully they get the kinks worked out soon. Thanks again.
     
  19. BamaTigger

    BamaTigger ANNUAL PASSHOLDER! 6 HOURS FROM DISNEY! 28th TRIP

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    Sure! No problem!

    I feel like if you are going to board your fur kids somewhere, the good and the bad need to be addressed. I would want to know everything before I take them anywhere, so thats why I started this thread. ;) I like to inform folks of what to expect. I didnt know what to expect at this new kennel, so I dont want anyone feeling like I did, PARANOID AND STRESSED before I boarded my babies!

    If you have any questions if you need to board your pets, just ask away! :hug:
     
  20. Atotty

    Atotty DIS Veteran

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    B,

    Did they explain why they put on paper collars instead of leaving the regular collars on the dogs? My dogs have tags with all our emergency numbers on them just in case. I can't imagine leaving them somewhere.....especially out of state....without the tags.
     
  21. aubriee

    aubriee <font color=brown><marquee>Chocolate always makes

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    I noticed you posted pictures of the dog and cat areas. Would they board a large macaw parrot? He's very tame and does well here at home with his canine brother and sister, buy would not do so well around strange dogs and he's never seen a cat in his life.:rotfl:
     

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