Hi all. We just arrived home last night from our 2 day birthday trip. Unfortunatly I am planning on making a complaint about our accomodation On our first day we collected our passes and went back later to check in to our cabin (dcr). We have stayed previously so knew what to expect! We were under no illusions that this is not quite the disneyland hotel!! being a family of 5 and not having a budget to allow for the disneyland hotel we are a bit limited as to where to stay. What we were not prepared for though was the army of ants we had to share with. We had been up since 3am so the kids were well ready for bed at 9pm, we collected the key and went to the cabin. To cut a very long story short we had 5 cabins before we found one with no major ant problem and some heating. We were upgraded to a 2 bed (we didn't ask for this as we have 2 young uns who sleepwalk and prefer to share!) and were promised "a surprise" for the kids to make up for the fact that it was now nearly 11pm. Turned out the surprise was that we didn't get it!! It seemed ok till we went in the next night and got the kids to bed and found A LOT of ants having a picnic in our fridge with all our food! We were up till 1am getting rid of them. I am so disappointed with the response from the staff at the ranch. We love it there and now my husband has refused to stay there again which will really impact on how often we can go, we don't really have the budget to stay at the more expensive hotels I have photos of the ants in the fridge, I appreciate that it's in the middle of the woods but I (stupidly) expect much better form disney. Does anyone know what would be the best route for complaining? I was told by the reception manager at dcr to just email the website but surely there must be a better way? sorry for the big essay!!