Has anyone had this experience? I just called to check availability at AKL for our May trip. First she asked for my last name and zip code, the for the names of all the people in the room. This was before she even bothered to check for availability! She said it was for "my convenience" so that if I called back and wanted to make a reservation all the information would already be on file. I said that I would prefer to give that information when I actually made the reservation and not before. *sheesh* What a pain! Next time I'm going to insist that they skip the "3rd degree" and get right to the rate checking!