First let start off by saying that this was not our first stay at BCV and, in fact, it is our fourth (family) trip in as many years. We LOVE Disney and we'll be heading back next February. That said...what is going on at the Beach Club Villas??? We've stayed at OKW. Our rooms were very clean and we always got a hearty 'welcome home.' At BCV - more often than not we got a terse nod as we entered the parking lot (though this year we were elated to get an initial 'welcome home' - kudos to that cast member, you made our evening). Last year when we stayed at BCV, stormalong bay's rehab was more extensive and prolonged then they had advertised but the room we had was clean and stunning and they sent us some balloons on our anniversary. This year, we checked in on Thursday, after 5pm. We had requested top floor, Spaceship Earth view, non-smoking. We know that requests are exactly that, requests, however when we were presented with our room (second floor, Epcot view, non-smoking) and inquired if there were any 4th or 5th floor rooms available, I was told that if we were willing to switch rooms the next day, a room with exactly what we were looking for would be available. Sure, I said, that'll work, no problem, thanks for offering. Please hold that room for us and we'll move tomorrow. Flash forward to us checking into our room (the second floor room). The room was FILTHY. We're talking never cleaned. Soiled towels on the floor, animal crackers on the floor, stain on the couch, dirty, stinky diaper in the garbage can. I take a deep breath and immediately call housekeeping. They'll send someone right over. 20 min. later I call the front desk and say we can't wait any more we are STARVING. So we go to Beaches & Cream hoping that they will clean our room in our absence. 1.5 hours later we return and the maid is cleaning the room - good thing we didn't wait as the room was not immaculate so she must have gotten there 20 min. before or so. OK, no reason to grump, the room is now 'clean' so to speak. I grab my lysol wipes and clean everything my DD, age 7, will touch. You know, everything I can see. We unpack only the base essentials and call it a night. Next day, pack up, luggage to bell services, head to MK. Great day at MK, lunch at CRT, back to hotel for new room at 4pm. Check in and get our new room. Go to new room. New room has no SE view and a partial balcony. Fuming I send luggage back to storage and storm off to manager. "They messed up" Is the general message. I ask for last night's room back - it was better - nope, that's taken already. So, I get another 5th floor room with a pool view and (supposedly) a full balcony with the promise of the view we requested on 2/12 (2 nights away). Go to our new room. Guess what - this has only a partial balcony! Gee, don't these people (and this was a MANAGER I had been dealing with) have a clue on what their rooms offer? Settle in to new room. Night before our move to new room, bag everything up, send luggage to bell services the day of the move. Move to final room. 5th floor, Epcot view, SE view, nonsmoking, full balcony. Yay! They totally dissed our anniversary on 2/14 though. Nothing. Nada. And after asking our names and the number of our anniversary...... Really crappy. Oh, and I was packing, I found a pair of little girl's undies behind the chest in the bedroom. Wasn't our princess's. Makes you wonder how much they clean doesn't it. All I can say is if that service is this bad during the dream season what is it like during the peak season???? One thing I should mention - we were given one night at rack rate ($410 total - so less than the pts value for that Saturday night stay) credit for the first room switch debacle as they admitted they screwed up. It was NOT for the filthy room - that they simply eventually (spot) cleaned. I would have been cool with the whole thing except for the fact that they then dissed our anniversary really burned my britches. Really shabby. Oh, yeah, that and the dirty underwear that didn't belong to us in our room. Word to the wise - pack your lysol and such. And, yes, I'll be emailing guest relations all this - just thought I'd share. How are things at the other DVC resorts? Is this just a bad stay, a BCV thing or more of a widespread decline? I hope it's not the latter as we JUST became DVC members after booking our 4th trip in 4 years. Please, please tell me it was just a bad stay that they kind of tried to make better?