I have a few questions regarding accessibility at Bay Lake Tower. My family and I have booked a 3BR villa there and last minute we decided to bring along my grandma who's permanently handicapped and cannot walk- she can barely stand up. I've read in a few different places we can request for certain amenities that are available for people with disabilities at all WDW Resorts. Maybe I'm wrong(?) because I called WDW customer service recently to see if I had any options in the room we've reserved. I asked them if it were possible at all to request for a lowered bed to replace the sleeper sofa in the living room, but I've been denied that request. They said that the resort did not offer that service. Has anyone had any similar experiences in regards to disabilities at Bay Lake Tower? Should I call Bay Lake Tower directly and see if they can provide it? We may also need a bathtub bench (since she can't stand) and a handheld shower, are these things that I can also request for? I'm not sure what is the best way or any way for that matter to ask for these things. Please forgive me as I am completely new to this whole traveling with disabilities. It's really tough for my grandma to travel so we've never taken her far from home before. From previous trips, we've heard such great things about vacationing in Disney for people with disabilities that we really wanted my grandma to enjoy something other than the park in her backyard. I just want to be as prepared as possible and to figure out what's the least I can expect. I appreciate any advice or direction on where to find more information. I've been researching the entire weekend on this topic and so grateful that I've found so much helpful information on here. Thanks in advance!