Just got back from DL today (second visit in one week- sweet!) and I had what has to be my first ever terrible Cast Member experience at any Disney owned business. Me and my two kids went to the Bur-r-Bank Ice cream shop at the head of the Zephyr train in California Adventure and I tell you what: the staff was clueless and didn't seem to care that they were clueless (the waitress had no clue if my season pass granted us a discount (('Yeah, I don't think so, I don't think that gives you a discount....yeah, I dunno')), the same waitress seemed to have no clue what kind of food they offered there (('Uhm, you want the cookies and cream or something on top of your...wait, what is it you wanted?"))...she seemed stoned if you ask me. And then ,when we were served our ice cream by another member of the same staff, gobs of ice cream were dripping over the side of the cups making it a sticky, annoying task to get the ice cream to our table outside. A cardboard tray would have neen nice to help us port the food...but not having it served with the melting ice cream pouring over the side would have been even better! Maybe it's cause I've been reading a bunch of books lately on the way Disney runs things and how service is key (and in my many years of experiencing Disney, this has been proven out...which is one of the reasons I love Disney so much....heck, I've walked into the Disney Store in a small suburb of San Francisco and gotten the same, great service Disney is known and loved for )...but today? Man, it was like that whole store missed the Disney training when it came to...well, heck, ANYTHING/EVERYTHING! There was nothing remotely Disney about the experience and I almost laid into them for soiling the good name of Disney...and popping the bubble of the fantasy that I give myself over to whenever I walk thru the gates of DL...but then I thought better of it. Life's too short and end of the day, it was just some ice cream. But it still annoyed me; not the experience so much (I mean,it's not like I'm some prima donna jerk who DEMANDS great service wherever I go)...but I think what annoyed me was having such a pedestrian, typical (for the outside world) service expereince within the walls of a Disney theme park. Anyone else have any BAD service stories from Disney? I'd be surprised if there were many as this is the first I've exeprienced in almost 40 years of consuming Disney magic.